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all speakers started power cycling on friday the 7th

(Topic created on: 08-07-2023 07:02 PM)
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Brandi72
Journeyman
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Yesterday we noticed that our soundbar downstairs was power cycling and would not stop and when I came upstairs the one up there was doing the same thing.  I managed to rest them and they are working but now my 360 R7 speakers are doing it too and I can't get them to reset.  Anyone know what to do?  All the speakers were Samsung.  Does anyone know if they did some sort of update yesterday?

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bp76
Journeyman
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Just wanted to let you know that I think I have found a work around that may work for some but not all.

I suspected that when you register the 2nd Speakers that there was some communication between the Speaker and Samsung over the internet that was failing (by error or by design). So, on my router I can block Internet access to specific devices (Asus). So this is what I did.

1. Registered the K650 soundboard as normal in the Multiroom app and ensured that was working with the TV and Spotify.

2. Blocked Internet access to the 1st R1 speaker

3. Reset 1st R1 speaker

4. Register the 1st R1 speaker in the Multiroom app

5. Blocked Internet access to the 2nd R1 speaker

6. Reset 2nd R1 speaker

7. Register the 2nd R1 speaker in the Multiroom app

8. Setup TV to use Wireless speakers

9. Test setup

10. Remove internet block from both R1 speakers.

Doing this means that I now have surround sound back and I can also play Spotify on all speakers via the Spotify app.

This has just worked for me but I have not tested what happens over time or if the speakers are power cycled or if the router is power cycles.

Hope others can use this approach to get back up and running too.

 

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Solution
AntS
Moderator
Moderator
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Glad to hear, guys!

 

Updated news from our side:

 

"We are pleased to inform that the recent issue affecting Samsung’s Wireless Audio Multiroom (WAM) products has now been resolved by an update to our third party content providers server.

Any devices previously disconnected from the WiFi/Internet can now be reconnected without issue & all Network required functionality is restored.

To trigger the Network Set up, please apply a Reset as below & simply follow the Audio prompts.

  • Disconnect the device from the mains power.
  • Reconnect the Mains Power
  • Immediately after connecting the Mains Power Press & Hold the Volume Minus & Volume Plus keys on the device (Not the Remote control)
  • After approximately 6 seconds the device will begin it’s reset cycle.
  • When prompted by the unit to run the Set Up Process including connecting to the internet/WiFi."

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131 REPLIES 131
Loveall27
Explorer
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I am experiencing the same issue with my Samsung wireless speakers. Specifically, my two m360 R7 and four Shape M7 speakers have all started  restarting since Friday the 7th. Unfortunately, I have been unable to reset them. Total 6 speaker dead???? 

 

Brandi72
Journeyman
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It can not be a coincidence!  So annoying when everything has worked perfectly before.

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Loveall27
Explorer
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I think the issue may be related to the firmware. It's possible that Samsung has implemented a kill switch. Several of my speakers have been powered off  for over a month. I noticed this problem with one speaker and checked the rest. All six speakers are experiencing the same issue where they keep on restarting.

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Brandi72
Journeyman
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I can’t find a way to update the firmware on the speakers without them being connected to the wifi

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Brandi72
Journeyman
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I can not find a way to update the R7’s without them being connected to the internet.

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Loveall27
Explorer
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There is no new firmware available. However, it appears that the current firmware contains a kill switch.

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Pacamac65
Apprentice
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I’ve got the same now. I get the ‘Hello’ message, then the remote works for a few seconds and then it cuts out back to ‘Hello’. What’s the solution? I’m unable to hard reset using the suggestions posted already - crazy.

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bp76
Journeyman
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I have managed to get each of my 2 R1s connected on their own, but as soon as they are connected together they do not work.

Very very disappointed by this - come back from holiday and find that my K650, and 2 R1s that were all working fine for years now all do not work. 

Come on Samsung - get this sorted! We are only asking for what was working to be brought back not for anything new!

Loveall27
Explorer
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I have some updates regarding this issue. I was able to successfully factory reset the speakers but I observed that when I use them individually via Bluetooth, each speaker works perfectly fine. However, when I connect them to the Wi-Fi network using multiroom apps, the speakers go into a restarting loop.

Something in the firmware is causing this restating loop. Either Samsung did this intentionally or a glitch in the firmware not sure but for now I have six speakers and the average cost of each speaker is around $400 so my $2400 has gone down the drain.

@ Samsung please release a firmware update or patch.