all speakers started power cycling on friday the 7th

[Brandi72]

Yesterday we noticed that our soundbar downstairs was power cycling and would not stop and when I came upstairs the one up there was doing the same thing.  I managed to rest them and they are working but now my 360 R7 speakers are doing it too and I can't get them to reset.  Anyone know what to do?  All the speakers were Samsung.  Does anyone know if they did some sort of update yesterday?

[Loveall27]

I am experiencing the same issue with my Samsung wireless speakers. Specifically, my two m360 R7 and four Shape M7 speakers have all started  restarting since Friday the 7th. Unfortunately, I have been unable to reset them. Total 6 speaker dead???? 

[Brandi72]

It can not be a coincidence!  So annoying when everything has worked perfectly before.

[Loveall27]

I think the issue may be related to the firmware. It's possible that Samsung has implemented a kill switch. Several of my speakers have been powered off  for over a month. I noticed this problem with one speaker and checked the rest. All six speakers are experiencing the same issue where they keep on restarting.

[Brandi72]

I can’t find a way to update the firmware on the speakers without them being connected to the wifi

[Brandi72]

I can not find a way to update the R7’s without them being connected to the internet.

[Loveall27]

There is no new firmware available. However, it appears that the current firmware contains a kill switch.

[Pacamac65]

I’ve got the same now. I get the ‘Hello’ message, then the remote works for a few seconds and then it cuts out back to ‘Hello’. What’s the solution? I’m unable to hard reset using the suggestions posted already - crazy.

[bp76]

I have managed to get each of my 2 R1s connected on their own, but as soon as they are connected together they do not work.

Very very disappointed by this - come back from holiday and find that my K650, and 2 R1s that were all working fine for years now all do not work. 

Come on Samsung - get this sorted! We are only asking for what was working to be brought back not for anything new!

[Loveall27]

I have some updates regarding this issue. I was able to successfully factory reset the speakers but I observed that when I use them individually via Bluetooth, each speaker works perfectly fine. However, when I connect them to the Wi-Fi network using multiroom apps, the speakers go into a restarting loop.

Something in the firmware is causing this restating loop. Either Samsung did this intentionally or a glitch in the firmware not sure but for now I have six speakers and the average cost of each speaker is around $400 so my $2400 has gone down the drain.

@ Samsung please release a firmware update or patch.