Q990b "Works With Alexa" and no "Alexa Builtin"

[Capnfalkon]

Ive been battling having Alexa running on the Q990b Soundbar for a couple of days. Then I noticed something strange. I can control perfectly the Soundbar from another device but cannot get it to react to the wake up word like a regular Alexa Echo device.

I looked at the Soundbar description a handful of times and it clearly say:

https://www.samsung.com/uk/audio-devices/soundbar/q990b-black-hw-q990b-xu/#specs

"Alexa Yes (built-in)".

However, in the "Alexa Settings" of the device under Smarthings app it clearly says "Works with Alexa".

What did I miss?

 

[Members_jGTjVcS]

Estou com o mesmo problema! 

 

[Tedilan]

built-in is correct. let the smart things app sign in to the Alexa with your Alexa account info.

And check out the below as well.

https://www.reddit.com/r/Soundbars/comments/xfp5bb/how_to_use_alexa_on_the_samsung_q990b/

[Legfitter]

You might need to uninstall the Amazon shopping app temporarily to get it to sign in. Don't ask me why. That is the solution though if you keep hitting the button and it doesn't work.