Community Terms of Service

[Lucy C]

Please read these terms of service for the Samsung Community  (“Community Terms”) carefully. The Samsung Community is an online forum for users of Samsung products and services  (“You”, “Your” or “Users”) operated by or on behalf of SAMSUNG ELECTRONICS (UK) LIMITED, a company registered in England and Wales under number 03086621 whose registered office is at Samsung House, 2000 Hillswood Drive, Chertsey, Surrey, KT16 0RS (“Samsung”, “we” or “us”).

 The Community Terms supplement the Samsung Account Terms and Conditions that you have already agreed to (or concurrently agree to along with this Samsung Community Terms). It is important that you take the time to read these Community Terms. These Community Terms and any of the documents referred to in them your relationship with us when you use the Samsung Community.

By using Samsung Community you also agree to comply with any directions from the Samsung Community team who manage the Community for everyone’s benefit.

If you don’t want to be bound by these Terms, you should not use the Samsung Community. We may update these Terms from time to time, so please check back regularly.

1. General
   1. We reserve the right to manage the posts on the Samsung Community to provide an orderly presentation of this information. To effectively manage the Samsung Community, we may designate employees or others to act as moderators, community managers and administrators for the Samsung Community. These moderators, community managers and administrators are the only representatives of Samsung that are authorised to manage the Samsung Community. Any employees who are not designated as moderators, community managers, administrators or employees are not authorised to represent themselves on the site as Samsung employees. Authorised employees are distinguished by the use of "Employee" and/or Samsung logo.
   2. Posts on the Samsung Community are written by users and we are not responsible for and do not endorse such material. We reserve the right to monitor the contributions made and may respond to or comment upon communications made by you and edit or remove any content, including private messages from the Samsung Community,  that contravene these Community Terms or the law. Further information is set out in section 4 below.
   3. We will not be held responsible for the content, accuracy, timing or reliability of any information provided within the Samsung Community, or for statements, advice and/or opinions made or given by other Samsung Community users in the Samsung Community (except as required by law).
2. Content Restrictions
   1. You must not post any personal information belonging either to you or another person, such as full name, address, phone number, email address on the Samsung Community. Neither should you post a photograph or video of another individual without their consent.
   2. You must not post on the Samsung Community any defamatory, threatening, offensive or otherwise illegal material or material which could violate or infringe in any way upon our rights or those of others (including intellectual property rights, privacy and reputation) or cause harm or distress.
   3. You must not upload any content that includes any of the following types of inappropriate content:
      1. Any content that leads to flooding the Samsung Community with excessive posts, meaningless posts, or posts unrelated to the topic or permit any ‘bot’ or automated posting to the Samsung Community;
      2. Discussions of moderator actions on the boards. If you need to comment on a moderator action, please private message any administrator/moderator;
      3. Posts which transmit any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component;
      4. Posts that break the law, or encourage/support breaking the law. This includes libel, contempt of court and breach of copyright, or discussions or content that involves illegal activities. This includes, but is not limited to, discussions on drug use, hacking, and piracy.
      5. Discussions regarding active court cases or criminal proceedings or which breach a court order;
      6. Posts containing spam, advertising for other products and services, or self-promotion, or other commercial usage contrary to the purpose and goals of the Samsung Community
      7. Advice that would or is likely to result in a breach of any Samsung product or equipment warranties or abuse of Samsung’s service or circumvention of any of Samsung’s safeguards or controls; and
      8. Advice that, if followed, could result in bodily injury, harm or otherwise constitute an offence against the law.
   4. You must not post or otherwise make available on the Samsung Community any material which you do not own without the express permission of the owner of the material.
   5. You must not copy, download, reproduce, republish, rephrase, broadcast, transmit in any manner whatsoever, any material on the Samsung Community except as is strictly necessary for your own personal non-commercial home use.
   6. You must not access the Samsung Community by automated means or otherwise affect the normal operation of the Samsung Community. The use of bots for the purposes of scraping, extracting, or otherwise obtaining any material from the Samsung Community for use within a third party Website or application is prohibited unless expressly approved by Samsung. Any misuse may result in account suspension.
   7. You must abide by the published rules of any competition, prize draw or promotion or contest that you participate in on or via the Samsung Community. Unless we tell you otherwise, contests  offered via the Samsung Community are not open to people resident outside the country specified in the contest rules.
   8. Please ensure any content shared, including videos, images, and profile pictures, adheres to our Community Guidelines, as part of the Samsung Account Terms and Conditions. Content that is violent, sexually explicit, offensive, or harassing will not be permitted.
   9. Respect copyright and intellectual property laws; only upload original content or content you have permission to share. By uploading and publishing any type of content (including audio-visual content), you agree to grant Samsung a non-exclusive license, for the maximum period of time permitted by applicable copyright law and without claiming any remuneration, the copyright to reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly communicate, make available to the public, broadcast, retransmit that content. If you don't want to grant the rights mentioned above, don't upload that content. Community members are not allowed to use the content posted by other members in any way.
3. Reporting
   1. If you see any content on the Samsung Community which breaches these Community Terms, the Community Standards,  or the Samsung Account Terms and Conditions, you can report this in the thread options by clicking “Report inappropriate content.” We will review the report, and determine whether the content is in breach.
4. Breach of the Terms & Termination
   1. Any violations of these Community Terms, the Community Standards or the Samsung Account Terms and Conditions can result in the editing or removal of the content where necessary. Repeat, or serious infringements infractions may result in an account ban, at the discretion of the Samsung  Community Team.
   2. If we remove your Content, or suspend or terminate your account, we will notify you as soon as possible and state the reasons for our decision (except where we might be prevented legally from doing so). If you do not agree with our decision, you may appeal it by contacting us.
   3. If you no longer wish to use Samsung Community, you are free to log out, and stop using it. There is no separate Samsung Community account, as membership is one of the benefits of the Samsung Account. You can use the Samsung Privacy Portal here to delete your Samsung Community posts. https://privacy.samsung.com/

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Last updated March 2025