Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

all speakers started power cycling on friday the 7th

(Topic created on: 08-07-2023 08:11 PM)
3833 Views
Brandi72
Journeyman
Options

Yesterday we noticed that our soundbar downstairs was power cycling and would not stop and when I came upstairs the one up there was doing the same thing.  I managed to rest them and they are working but now my 360 R7 speakers are doing it too and I can't get them to reset.  Anyone know what to do?  All the speakers were Samsung.  Does anyone know if they did some sort of update yesterday?

131 REPLIES 131
Loveall27
Explorer
Options

I am experiencing the same issue with my Samsung wireless speakers. Specifically, my two m360 R7 and four Shape M7 speakers have all started  restarting since Friday the 7th. Unfortunately, I have been unable to reset them. Total 6 speaker dead???? 

 

Brandi72
Journeyman
Options

It can not be a coincidence!  So annoying when everything has worked perfectly before.

0 Likes
Loveall27
Explorer
Options

I think the issue may be related to the firmware. It's possible that Samsung has implemented a kill switch. Several of my speakers have been powered off  for over a month. I noticed this problem with one speaker and checked the rest. All six speakers are experiencing the same issue where they keep on restarting.

0 Likes
Brandi72
Journeyman
Options

I can’t find a way to update the firmware on the speakers without them being connected to the wifi

0 Likes
Brandi72
Journeyman
Options

I can not find a way to update the R7’s without them being connected to the internet.

0 Likes
Loveall27
Explorer
Options

There is no new firmware available. However, it appears that the current firmware contains a kill switch.

0 Likes
Pacamac65
Apprentice
Options

I’ve got the same now. I get the ‘Hello’ message, then the remote works for a few seconds and then it cuts out back to ‘Hello’. What’s the solution? I’m unable to hard reset using the suggestions posted already - crazy.

0 Likes
bp76
Journeyman
Options

I have managed to get each of my 2 R1s connected on their own, but as soon as they are connected together they do not work.

Very very disappointed by this - come back from holiday and find that my K650, and 2 R1s that were all working fine for years now all do not work. 

Come on Samsung - get this sorted! We are only asking for what was working to be brought back not for anything new!

Loveall27
Explorer
Options

I have some updates regarding this issue. I was able to successfully factory reset the speakers but I observed that when I use them individually via Bluetooth, each speaker works perfectly fine. However, when I connect them to the Wi-Fi network using multiroom apps, the speakers go into a restarting loop.

Something in the firmware is causing this restating loop. Either Samsung did this intentionally or a glitch in the firmware not sure but for now I have six speakers and the average cost of each speaker is around $400 so my $2400 has gone down the drain.

@ Samsung please release a firmware update or patch.