Hi CarlH, Can you advise how I can request the new firmware on USB? I'm in the UK. Thanks @CarlH wrote: Hi all. I don't want to be 'that guy' but please do not disclose any information that includes firmware pathnames, codes or any other details from third party updates as we cannot guarantee the functionality between the update and your TV. Furthermore, we can arrange for USB sticks to be sent to you all with the update on. Even though you've been obtaining the Italian version, we recommend using the UK one we have in case there are any minor discrepancies that could affect any channels or apps.
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Hi ant, Please add me to the list of dissatisfied customers. I own a 55KS7000 purcashed in November 2016 from Curry’s. Part of the decision to purchase this TV was based on its Smart Home capabilities while I would have also expected the TV to have been supported longer than Samsung is now offering . I would have certainly expected it to support a well-known format such as HLG as well as well new content released from a well-known broadcaster such as BBC all within the 12 months since purchase. It’s sad to see that so many other people like me feel badly let down by Samsung. I myself have multiple TVs from Samsung as well as a American fridge\ freezer and phones too. This whole saga leaves a very bad taste in the mouth and will certainly influence me, and those I speak to, away from Samsung products and services in the future. Thanks
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