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S23 trio claim

(Topic created on: 23-02-2024 06:52 AM)
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Avfc21
Apprentice
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Hi people. I purchased an s23 a month ago now got approved for my claim the same day, yet I'm still waiting to receive my earbuds and cashback. Anyone know if I can contact someone about it. 
15 REPLIES 15
Glenntech
Samsung Members Star ★★
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What did it say in the terms and conditions.
Some promotions can take around 45 days
Terms and conditions will be able to inform you of the time frame
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AndrewL
Moderator
Moderator
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@Avfc21: I can confirm that rewards will be processed within 45 days of your claim being approved. For further clarification, please follow the link below, and scroll down to the 'How it works' section. 

https://samsungoffers.claims/winterdeals/S23trio

Keep an eye on your email inbox, as you will be notified when your Buds have been shipped, and your cashback has been added to your designated account. 

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B18ama
Journeyman
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I havnt recieved mine after 45 days??
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B18ama
Journeyman
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No not recieved my cashback been 45days now!!
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PaulM1
Moderator
Moderator
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Hi there, @B18ama. Have you tracked your claim here?:

https://samsungoffers.claims/winterdeals/S23trio/en-GB/track-claim/login

I note that the FAQ states "The cashback element of your reward will be paid directly to the bank details given during the claim process. Please allow a few days for this to show on your available balance."

If you need more assistance with this, I recommend reaching out to our Promotions Team here:

https://samsungoffers.claims/winterdeals/S23trio/en-GB/support/contact

Please let us know when you get your cashback.

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Members_DDqDWMZ
Apprentice
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 0330 808 0039

Lines are open Monday to Friday, 9am to 5pm

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Members_DDqDWMZ
Apprentice
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0330 808 0039

Lines are open Monday to Friday, 9am to 5pm

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Members_DDqDWMZ
Apprentice
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0330 808 0039

Lines are open Monday to Friday, 9am to 5pm

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Members_DDqDWMZ
Apprentice
Options


0330 808 0039

<span;>Lines are open Monday to Friday, 9am to 5pm

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