About AndrewL

AndrewL

@SnakeSK: You can enable or disable touch sounds by going to Settings > Sounds and Vibration > System Sounds and Vibration > Touch Sound. Sadly it isn't possible to choose your own sound or revert to a previous version.

AndrewL

@Slainagain: If the picture test has failed then your TV will need to be looked at by an engineer. With this in mind I recommend getting in touch with Samsung via the link below, where an advisor will be able to assist you further and arrange any necessary repairs. Apologies for any inconvenience this might cause you. https://www.samsung.com/uk/info/contactus/

AndrewL

Hi MandiiM: Are you getting any messages in your drop down Quick Panel following the notification sound? It may be the case that an app such as Email or Whatsapp is receiving new messages in the background therefore I recommend checking the settings of these apps along with any other potential culprits to see if they're set up to chime when a new message is received.

AndrewL

If you're inside the EU and the phone was advertised as being unlocked for use inside the EU then you should be fine. If not then you'll need to get in touch with the seller as it may be the case that the phone is not intended for use in your current region.

AndrewL

@Burgan68: All phones purchased from our website come unlocked for use with UK networks, and this includes both SIM slots. If you're making your purchase via a third party then make sure to check that it is unlocked at the point of sale.

AndrewL

@mdealbuquerque3: In order to use network SIMs outside the UAE you will be required to make a 5-10 minute cumulative call to a local number inside the UAE, using a SIM from that region. When you travel to Spain make sure to contact your network to obtain a SIM unlock code as this will be needed to use a Spanish network SIM. These steps will also be applicable to the S10e. If you follow the steps above then this will avoid the need to factory reset the device when moving regions, although you may experience compatibility issues with some services such as Samsung Pay and Google Play.

AndrewL

Sorry to hear that @richakn, but thank you for keeping us updated.

AndrewL

The Ambient Mode browser screen displays content at the top and categories at the bottom. Use the left or right directional buttons in the content list at the top to move the focus to content you want, and then press the Select button. The selected content is played in Ambient Mode. For beautiful scenery, please select 'Décor'.

AndrewL

@Dalialsaid: Were the pictures previously accessible on the phone or have you taken some pics recently and found that they're not in the Gallery? Are there any blank or greyed out thumbnails in the Gallery? I always suggest checking Apps > My Files > Images, or looking in the Google Photos app on your phone or online via the following link: https://www.google.com/photos/about/

AndrewL

@richakn: Not sure what could be causing this, as the NBC app lists Samsung TV's as a supported device without exception. As suggested by @JAMES4578, you could try visiting the NBC website to see if the app is obtainable from there. I'd also suggest going to Settings > Support > Software Update > Update Now to see if there are any updates available to address potential compatibility issues.

AndrewL

@richakn: As far as I know this app is only available inside the US therefore if you're currently outside this region, or the TV was intended for use outside that region, then this would explain why the app is not showing up. If you confirm the full model number, located on the sticker on the back of the device, I can look into this for you.

AndrewL

1wexford: When you're on a call you can use the Volume Up and Volume Down keys on the side of the device to change the speaker volume. Hope this helps.

AndrewL

Sorry to hear that you have experienced this issue, @Bamby2291 Sadly I am unable to assist you with purchase related queries from this position, therefore I recommend staying in touch with the Samsung Shop Team on 0330 726 7467 where an agent will be able to look into this for you.

AndrewL

@Tappyyappy82: If you're accessing the app on a tablet then this just sounds like a disclaimer to warn of potential issues you might have with the display or aspect ratio, as the developers may have optimised it for use with mobile phones. With this in mind you might have problems viewing it in full screen or portrait/landscape, however the functionality should be unaffected.

AndrewL

@Nathanharrison: Pop up adverts are usually the result of a downloaded, third party app, therefore I recommend deleting any apps you have installed recently and monitoring the device to see if this resolves the issue. Hope this helps.

AndrewL

@Carpman1: I was able to recreate this issue on one of our S10+'s whereby I would set the timeout time to, for example, 5 minutes, restart the phone and it would revert back to its default (15 seconds). It actually seemed like the display settings were crashing as it booted me back to the Home screen when I went to check the timeout time. I will raise this with our R&D guys and get back to you when I have any more information to share. Apologies for any inconvenience this has caused you.

AndrewL

@MahdiMohamadi61: Please can you confirm your phone's model number and current Android version? Have you completed an external backup of your data on Smart Switch or Samsung Cloud? If the images are no longer showing in your Gallery app then please check Apps > My Files > Images, or check out Google Photos to see if the photos have been automatically archived here: https://www.google.com/photos/about/

AndrewL

@Pinkline: For external hard drives you will require an USB 3.0 OTG cable to connect to your S9. Samsung don't manufacture them, but you can find one with a quick Google search.

AndrewL

@mykola: If you're outside the phone's region of origin then this can affect your ability to update the software due to compatibility issues. What I'd suggest is checking out Smart Switch on your home computer: https://www.samsung.com/us/support/owners/app/smart-switch Once installed, connect your S9 to your computer via USB cable and look for an update prompt on the Smart Switch home page, next to your device details. If you can't see a prompt then regretfully an update is not available for your device in your region.

AndrewL

@Djp2rr: If you have Wake-Up Gesture on then this may be defaulting to your home screen and away from the app. With this in mind please try disabling this feature (Settings > Device > Wake-Up Gesture > Off) and using the power button to wake up the screen to see if this helps.

AndrewL

Hi there. If you activated your Netflix account in one region and have since moved to another country then this may be what is causing your compatibility issues. Have you tried deleting the app and re-installing it to see if this helps as this action may result in you getting the correct version for your current region. Hope this helps.

AndrewL

If you go to Settings > Picture > Expert Settings > HDR+ Mode > On, this will automatically provide an optimal HDR effect based on the video source.

AndrewL

@AndySowerby: I've had a look into this for you and this feature has been removed from the stock Clock/Alarm app. As an alternative you can turn the phone face down when the alarm goes off to silence it, and if you have snooze active then it will sound again at the next interval. Hope this helps. Edit: As pointed out by @Wuzzybear you need to go to Settings > Advanced Features > Motions and Gestures > Easy Mute > On to make sure this feature will work

AndrewL

@Bwleger: You can disable this feature by going to Recent Apps > Tap the 3 dots in the top right > Settings > Suggested Apps > Swipe the switch to the left so it greys out and disables. Hope this helps.

AndrewL

@Ielder: This isn't possible I'm afraid. What I would suggest as an alternative is taking 2 separate pictures and using the crop function in Edit mode (select the pencil symbol under a given image) to split the images in two, keeping the left side of one and the right side of another, which you can then stitch together using a third party editing app.

AndrewL

@Adibordoy: I've received an answer from the developers, and they have confirmed Animated GIF files stored in Samsung Cloud are not animated, but if you download it, it will be animated in Gallery application. They have said that they will consider your suggestion, so its possible that GIF file animations stored in Samsung Cloud will be visible as animated in Samsung Cloud soon.

AndrewL

You guys have covered all the major 80's/90's toons I wanted to mention, but I'd like to give a shout out to the following shows, mainly for their theme songs. - Around the World with Willie Fog - Family Ness ("McToot blows on his bagpipes while Elsie and Angus watch those notes go floating across the waves. Ferociousness appears at once and grabs a note or two for lunch...") Sorry, I can't help myself - Inspector Gadget (so funky!!) - The Pink Panther (or, the Rinky Dink Panther!) - Captain Planet (he's our hero )

AndrewL

Memory: "one Nano SIM and one Nano SIM or one MicroSD slot (up to 512GB)" The tray can be used to house 2 SIM's or a SIM and MicroSD card. I think, if you wanted, you could remove the second SIM and insert a memory card when you wanted to, but it sadly isn't possible to house all 3 items at once.

AndrewL

@itsonlyme: As far as I'm aware it doesn't need to be one single call and it can be cumulative, as long as the total call time is around 10 minutes. @RJRoxx: Calls need to be outgoing in order for the process to work

AndrewL

@Fudgy31: It's a hybrid SIM tray so you can opt for a second SIM or an SD card, but not both.

Re: Touch sounds after April update

Re: TV has 2 dark shadows after cleaning.

Re: Constant notification sound on note 9

Re: Phone unlocking

Re: Phone unlocking

Re: Would my S8+ (SM-G955FD) from the UAE work in all Spanish carriers? + several other questions

Re: Can't find Apps

Re: Can I display artwork on Q9 QLED TV in ambient mode?

Re: Missing pictures

Re: Can't find Apps

Re: Can't find Apps

Re: Incoming call volume

Re: Upgrade program check your bill

Re: Not Optimised

Re: Random pop-ops

Re: S10+ screen timeouts

Re: My pictures

Re: Usb hard drive not connecting

Re: Not receiving updates on my galaxy s9

Re: S3 Frontier Watch with Hole 19 golf app

Re: Play Protect Certification Status

Re: HDR mode for netflix

Re: Alarm - shake to snooze function

Re: Disable suggested apps on app toggle screen

Re: Camera

Re: Gif cloud issue

Re: Favourite Childhood Shows

Re: Dual sim

Re: Region Unlock question

Re: Dual sim