@Jonesy: Do this happen with all apps, or is it just this particular app? Although it's not ideal, you can work around this by opening the Phone app > Tap the 3 dots in the top right > Settings > Answering and Ending Calls > Press Volume Up To Answer Calls. Now, when the phone rings while your in the game, simply tap the Volume Up button and you should be good to go. Hope this helps. ... View more

@kjkjk32: The link provided in your post is from an unverified third party, which I'm unable to open. All I can go by is the information provided by official channels, in this case the User Manual on the Samsung website, and it does not reference 12 bit colour support. ... View more

@LaurenS10: Is this happening in all locations? As a troubleshooting step are you able to try your SIM card in another compatible phone, as this will help to determine if the problem lies with the phone or your SIM/network signal? In the the meantime please perform a Soft Reset to address any temporary software issues by pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts. Please can you also ensure that WiFi is disabled when you activate mobile data. Let me know how you get on. ... View more

@Lexxy: This is a strange one. I attempted to recreate the issue and wasn't successful, although i did notice a green tinting when using the manual focus option (this would only be present when applying the focus via the slider, and would disappear once I'd applied it). So I'm able to look into this for you, please open the affected image in your Gallery > Tap the 3 dots in the top right > Details, and let me know the specs of the Pro shot? (Aperture, Focal Length, Flash, White Balance etc). ... View more

@kristianrandall: If the SmartThings app is available for your TV then it should be accessible via the Smarthub ( I recommend using the manual search field if you're not sure where to look). If it doesn't bring up any results then you could try installing the SmartThings app on your mobile device and adding your TV in this manner. For more information, please check the link below. https://support.smartthings.com/hc/en-us/articles/210766566 ... View more

@helrosec: Can you check the position of your navigation buttons, as it may be the case that you're hitting the Recent Apps button thinking its the Back button. If this is the case then please go to Settings > Display > Navigation Bar > Button Order, and choose whether you want the Recent Apps button on the left or right of the Home Button. Hope this helps. ... View more

Please refer to page 79 and 80 of the user manual, linked below. http://downloadcenter.samsung.com/content/UM/201901/20190102115403583/ENG_KM2DVBEUN-3.0.2_181205.0.pdf So, my understanding based on this information is that you go to Home > Source > Connected Device (select as appropriate). If you select 'Options' at the bottom of the screen, this "Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded." However, it also states below this information, "You can delete only the recorded content." ... View more

Just so we're on the same page, are you referring to recordings captured on the TV and saved to a USB device, or external media downloaded from another location and viewed on the TV via USB device? ... View more

I did check the user manual, and there were only instructions on how to view external media stored on USB devices, I'm afraid. Where did you read that it was possible to delete files from a USB device via the TV? ... View more

@bolinj: Can you try pressing the Bluetooth POWER button on the soundbar remote until you see 'V.Lock' appear on the display. This restricts the volume to 20 when the TV volume is at 20 or higher. I also recommend checking the sound options on the connected TV to adjust the sound field and various settings to see if this helps. ... View more

@T-G: Sorry to hear that you're having issues with your recent purchase. Which product are you referring to specifically? Was the item purchased directly from the Samsung website at samsung.com? If so, did you ensure to choose free delivery AND installation at the checkout? ... View more

Thank you. Sadly I don't have access to a device with Android 6.0.1, although hopefully the following steps will be applicable. Please open your Apps menu via the Home Screen > Tools (folder) > My Files > Images (as an example) > More > Edit > Tick images you want to move or tick the 'All' box in the top left corner > More > Move > Memory Card > Select folder or create one if necessary > Done ... View more

@Shlomy: Sadly it isn't possible to assign an SD card as the default location for all data, with the exception of photos and videos captured via the Camera app: Open the Camera app > Tap the cog Symbol > Storage > Change from 'Internal' to 'Memory Card'. If you require the necessary steps to transfer files from your internal storage to your SD card then please confirm your current Android version and I will look into this for you (Settings > About Device > Android Version). ... View more

@MattP1: If you have a subscription to the Art Store then you should be able to sign in on your second Frame TV to access the account and its contents. I checked the T&C's and I couldn't see anything to the contrary. https://www.samsung.com/uk/art-store-terms/ ... View more

@kjkjk32: I can confirm that this model only supports 8 bit and 10 bit colour. Apologies for any disappointment this might cause. ... View more

@DaveNonni: Sorry to hear that you're having issues with your Galaxy A40. If you dial *#0*# into your telephone keypad and select 'Front Cam' from the series of grey tiles, is the issue present during this test? If not, please restart the phone in Safe Mode via the steps below, open the Camera app and check the front cam once more. If it focuses as expected then please restart the device and delete any recently installed third party apps. Turn the device off > Press and hold the Power key > Release the Power key when the A40 logo appears > Press and hold the Volume Down key immediately after releasing the Power key > Continue to hold the Volume Down button until the device finishes booting. ... View more

@kjkjk32: It isn't possible to delete files that are stored on an external USB drive on the TV itself. To delete recorded content, please go to Source > Connected Device > Filter By > Recorded. Hope this helps. ... View more

@F6670: I've had a look into this for you and it isn't possible to install Google Pay on the Galaxy Active 2. You can however have Samsung Pay installed on the watch and use Google Pay on your connected mobile phone without the 2 services interfering with each other. Hope this helps. ... View more

@Ronal1: The Galaxy Buds offer is only available to customers who purchased an eligible model between 10.10.2019 - 23.10.2019. Apologies for any disappointment this may cause you. https://www.samsung.com/uk/galaxy-buds-offer/ ... View more

@BAS44: Please can you confirm the model number and current Android version of your tablet, located in Settings > About Device, and I will have a look into this for you. ... View more

@lemonicedtea: The A3 2017 had a 4.7 inch screen which you won't find in any of the newer models. With that in mind you might want to look at some of the older S range models such as the Galaxy S6 or S7, as you'd be able to pick one up for a reasonable price these days, and they should meet the performance and size requirements you have. Hope this helps. ... View more

@Chief0100101: I'd recommend connecting them to your phone via the Wearables app and using them as you would normally as this would be the best way to determine if the battery life has been affected. You can also check the battery level of each bud on the Wearables home screen, so check that out to ensure each bud is at 100% before use. ... View more

@Matt75: The next thing to try would be resetting the Buds. Open the Wearables app and go to About Earbuds > Reset Earbuds, then pair them with your phone once more. Has this resolved your issue? If not then I recommend visiting a Support Centre where an engineer will be able to inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code. http://www.samsung.com/uk/support/servicelocation/ ... View more

@Chief0100101: I wouldn't expect you to experience any issues regarding battery consumption, even if the Buds have not been charged in a while. Simply insert them into your charging case with the USB cable attached and leave them until the LED on both the inside and outside of the case has turned a continuous green. If you should find that the LED turns a different colour, please consult the guide below. https://www.samsung.com/sg/support/mobile-devices/light-status-on-samsung-galaxy-buds-battery-indicator-and-charging-case/ ... View more

@Bosgarage57: Sorry to hear that you're having issues with your A70. The warranty on your device covers software and hardware defects, however if the issue is deemed to be the result of physical/liquid damage then a charge would be applicable to cover the cost of any necessary repairs. If you're in the US then I recommend contacting Samsung Support in your region via the link below quoting your full model number and serial number, and an advisor will be able to confirm if your warranty is valid in that region, and proceed with any repair options if it's covered. Hope this helps. https://www.samsung.com/us/support/contact/ ... View more