Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S23 trio claim

(Topic created on: 24-02-2024 06:27 PM)
255 Views
Avfc21
Apprentice
Options
Hi people. I purchased an s23 a month ago now got approved for my claim the same day, yet I'm still waiting to receive my earbuds and cashback. Anyone know if I can contact someone about it. 
15 REPLIES 15
Glenntech
Samsung Members Star ★
Options
What did it say in the terms and conditions.
Some promotions can take around 45 days
Terms and conditions will be able to inform you of the time frame
0 Likes
AndrewL
Moderator
Moderator
Options

@Avfc21: I can confirm that rewards will be processed within 45 days of your claim being approved. For further clarification, please follow the link below, and scroll down to the 'How it works' section. 

https://samsungoffers.claims/winterdeals/S23trio

Keep an eye on your email inbox, as you will be notified when your Buds have been shipped, and your cashback has been added to your designated account. 

0 Likes
B18ama
Journeyman
Options
I havnt recieved mine after 45 days??
0 Likes
B18ama
Journeyman
Options
No not recieved my cashback been 45days now!!
0 Likes
PaulM1
Moderator
Moderator
Options

Hi there, @B18ama. Have you tracked your claim here?:

https://samsungoffers.claims/winterdeals/S23trio/en-GB/track-claim/login

I note that the FAQ states "The cashback element of your reward will be paid directly to the bank details given during the claim process. Please allow a few days for this to show on your available balance."

If you need more assistance with this, I recommend reaching out to our Promotions Team here:

https://samsungoffers.claims/winterdeals/S23trio/en-GB/support/contact

Please let us know when you get your cashback.

0 Likes
Members_DDqDWMZ
Apprentice
Options


 0330 808 0039

Lines are open Monday to Friday, 9am to 5pm

0 Likes
Members_DDqDWMZ
Apprentice
Options


0330 808 0039

Lines are open Monday to Friday, 9am to 5pm

0 Likes
Members_DDqDWMZ
Apprentice
Options


0330 808 0039

Lines are open Monday to Friday, 9am to 5pm

0 Likes
Members_DDqDWMZ
Apprentice
Options


0330 808 0039

<span;>Lines are open Monday to Friday, 9am to 5pm

0 Likes