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Original topic:

How to send a private message on the Samsung Community

(Topic created on: 15-01-2021 07:09 PM)
SachikoT
Community Manager
Options
Samsung Lounge

As well as participating in our boards through our threads, the Samsung Community has a Private Message feature available to users.

 

How to Private Message on a web browser on the Samsung Community: Quick Guide

  1. Click your avatar/'Profile Settings' menu at the top right of the Community.
  2. Select 'Messages' from the drop down 
  3. Click the 'New message' icon
  4. Select user to send to
  5. Send message

How to Private Message on a web browser on the Samsung Community: Full Guide with reference screenshots 

  1. Click your avatar/'Profile Settings' menu at the top right of the Community.PM_1.jpg
  2. Select 'Messages' from the menuPM_2.jpg
  3. Click the 'New message' iconPM_3.jpg
  4. Select your recipient by writing their Community name in the 'Send to' part, clicking on the suggested user's name to populate the 'Send to', and Send Message! PM_4.jpg

PM_5.jpg

You can contact the moderators who are live on the Community through our team account @Sam_UK or message an individual moderator that you meet on the Community if you have a question or want to report something. 

 

 


1 Solution


Accepted Solutions
Solution
AntS
Moderator
Moderator
Options
Samsung Lounge

Good news! We have now added the direct/private messaging feature to the latest version of the Members app! (Which should be coming to devices fairly shortly.)

 

How to Direct message on the Community on the Members app: Quick Guides

 

Sending a Direct message.

1. On the Members app go to the profile page of the user you want to send the message to.

2. Click on Direct message.

 

Or send via your Direct messages Inbox

1. On the Members app go to the My Page tab.

2. Click on Direct Message.

3. Click on the floating button at the bottom right of your Inbox screen.

 

Viewing your Direct messages Inbox.

1. On the Members app go to the My Page tab.

2. Click on Direct message.

 

Ignoring/Blocking Direct messages.

If you no longer want to receive messages from a specific user:

1. On the Members app go to the My Page tab.

2. Click on Direct message.

3. Click on a message from that user.

4. Select More in the upper right corner.

5. Select Ignore member.

 

How to Direct message on the Community on the Members app: Guides with screenshots

 

Sending a Direct message.

On the Members app go to the profile page of the user you want to send the message to, and click on Direct message.

Userprofile_en.jpg

 

Viewing your Direct messages Inbox.

On the Members app go to the My Page tab, and click on Direct message.

 

Direct Message Flow_a.png

 

It will take you to your Inbox. Click on a message to read it.

 

Direct Message Flow_b.jpg

 

You can also send messages when you're in the Inbox via the floating button on the bottom right.

 

Ignoring/Blocking Direct Messages.

If you no longer want to receive messages from a specific user, go to the details screen of the messages you have received from that user >  More button ( ) >  Ignore member ’in the upper right corner to block messages from them.

 

Ignoreuser_en.jpg

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3 REPLIES 3
jimsouthstand
Pioneer
Options
Samsung Lounge
Hi, just saw your message on the board, about problems with the pre order on the Upgrade Programme through the lounge and from the invitation email link.
I having the same problems as the other users posting on here.
I received my invite as an existing member of the UP, but, and I have tried umpteen times, Everything goes as you would expect, my current phone is recognised, I impute the existing Klarna contract number, select the new phone, select the free gifts, then fill in the blanks, DoB, date for delivery, household income etc Klarna then acknowledge My account with them and my Bank account stating they would use this for payments but when I then hit the payment button it buffers before stating I'm unsuccessful at this time????
Would it be down to exact date of current contract 1 yr anniversary?
Your help would be appreciated 👍
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Solution
AntS
Moderator
Moderator
Options
Samsung Lounge

Good news! We have now added the direct/private messaging feature to the latest version of the Members app! (Which should be coming to devices fairly shortly.)

 

How to Direct message on the Community on the Members app: Quick Guides

 

Sending a Direct message.

1. On the Members app go to the profile page of the user you want to send the message to.

2. Click on Direct message.

 

Or send via your Direct messages Inbox

1. On the Members app go to the My Page tab.

2. Click on Direct Message.

3. Click on the floating button at the bottom right of your Inbox screen.

 

Viewing your Direct messages Inbox.

1. On the Members app go to the My Page tab.

2. Click on Direct message.

 

Ignoring/Blocking Direct messages.

If you no longer want to receive messages from a specific user:

1. On the Members app go to the My Page tab.

2. Click on Direct message.

3. Click on a message from that user.

4. Select More in the upper right corner.

5. Select Ignore member.

 

How to Direct message on the Community on the Members app: Guides with screenshots

 

Sending a Direct message.

On the Members app go to the profile page of the user you want to send the message to, and click on Direct message.

Userprofile_en.jpg

 

Viewing your Direct messages Inbox.

On the Members app go to the My Page tab, and click on Direct message.

 

Direct Message Flow_a.png

 

It will take you to your Inbox. Click on a message to read it.

 

Direct Message Flow_b.jpg

 

You can also send messages when you're in the Inbox via the floating button on the bottom right.

 

Ignoring/Blocking Direct Messages.

If you no longer want to receive messages from a specific user, go to the details screen of the messages you have received from that user >  More button ( ) >  Ignore member ’in the upper right corner to block messages from them.

 

Ignoreuser_en.jpg

View solution in context

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Nancy Hardy
Apprentice
Options
Samsung Lounge

Thanks you, thats what i was looking for!

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