That is really peculiar, @Snukems . Do you mind sending a screenshot of how it looks?    Can you try testing the screen without the software impacting and press *#0*# into the dialler. Tap Red, Green, Blue and Black to test the colours on your phone - do these appear as colours?      ... View more

@Snukems and @detroit7588, We'd really like to look into this because that's certainly not what we would expect. Can you try the following and we'll see what we can do.    First things first, the basics:  Restart > Check your SW is up to date > Check your apps are up to date on Galaxy Store and Play Store Then some questions: When did this start? Does it happen at a particular time of day What SW are you currently on?  Are you using a theme? Was this brought across from another device?  Once we understand your position a little better, we'll do our best to get this sorted! ... View more

This should be an album cover. I wonder what kind of music this band would play ... ... View more

Just wanted to let you all know that we are still investigating these reports and are waiting for an update to share with you. To support this (by increasing the data available for the investigation), we would request that you continue to follow these steps.     - Restart - Check your phone is on the latest SW version - Check your apps are up to date - Submit error report via Samsung Members within 15 mins of the notification/reported behaviour, including clear description which has the SD card brand/model included.   We'll update you as soon as we can.  -Sachiko- ... View more

Thank you all for providing your accounts of your experience. We are investigating this here at Samsung and would appreciate your support to understand this better.   We'd really appreciate it if you made sure you're on the latest software version, with all of your apps up to date, and submit an Error Report to us using the Samsung Members application within 15 minutes of this error appearing. Do this by heading to Samsung Members > Support > Send Feedback > Error Reports.    Thanks, Sachiko         ... View more

Thanks for getting back to us about this, @varshabi   We understand that you have taken troubleshooting steps previously but ask you to re-do these in the order presented as it helps us understand your situation and provides information on potential causes of the behaviours you are reporting.    We have tested an A5 (2017) here, which is working to specification. As we do not range the A7 (2017) in the UK, we have not been able to test this model. There are regional variations in the hardware and software so it would be really valuable to know what country you are based in, what specific model you are experiencing this on and your software information.   Software is specifically designed for each model and localised to each market. Even in a single country, there will be multiple iterations of the software for the same model to provide customisation for the different carriers which will all go through independent quality assessments.   It would also help our experts understand this if you are able to share example photos from your front facing cameras along with error reports submitted through Samsung Members.   Thank you,  Sachiko from The Samsung Community Team.    ... View more

Thank you all for your feedback. We're sad to hear that you are unhappy with the quality of the photos from your front facing cameras on your 2017 A Series phones. We're also sorry that you feel mislead about the Community accepted solution on the thread, thank you for letting us know - we have now removed this from the thread. We'd like to ask you for your help so that we can investigate your experiences and look to see what we can do.    We understand that a number of you have already been through support processes but would appreciate it if you could follow the below steps and provide your feedback so that we can better understand what has been going on. The order of these steps is key to the investigation as it systematically shows us the status of your phone.    A little about you and your phone  - While we are UK based, we understand that a number of our friends on this thread are from countries across the globe so  please let us know where you are currently based.  This will help us escalate your information to the right people. - What's the model of your phone? You can check this at  Apps > Settings > About Device > Model number  - Screenshot your software information -  Apps > Settings > About Device > Software information  - Send us an example of the selfie you are not happy with   The basics: The phone healthcheck  We always recommend that you are on the latest versions of your software and apps, as they are constantly being developed and improved to bring increased stability and security as well as new features. Please do this by  Restart > Check you are on the latest software version > Check you are on the latest app version > Check your apps are up to date - Play Store > Hamburger Menu > My apps and games > Update All  - Take a photo: Does this improve the picture quality?    Checking your camera Wipe the lens of your selfie camera with a lint-free cloth.  Dust can distort the image quality of your pictures.   -  Take a photo: Does this improve the picture quality?    Let's make sure that there is no corrupt data in your app that is causing the issue.  Apps > Settings > Apps/Application Manager > Camera > Storage > Clear Cache > Clear data  -  Take a photo: Does this improve the picture quality?    Let's check the impact of third party applications.  Launch your device in Safe Mode - do this by switching your phone off then while pressing and holding the Volume down button turn your device on with the power button. -  Take a photo: Does this improve the picture quality?    Send us an Error Report through Samsung Members  If Samsung Members is available in your country, please use it to submit an error report to our experts after taking a blurry photo. This will give them more information on how your phone is performing. You can do this by  Apps > Samsung Members > Hamburger Menu > Support > Send Feedback > Error Report    Thanks for your feedback and co-operation,  The Samsung Community Team.  ... View more

We want to thank you all for your patience while we looked into these reports for you. The moderators have passed on your comments and examples to more technical folks than ourselves, which means that we can now inform you that we will be resolving this through an upcoming software update.      We will work with our partners the channel operators to get this update our across all variants of the S8 and S8+.   Thank you for all your feedback that helps us improve our services.   ^SachikoT ... View more

We're sad to hear of this and would really like to try and help get this sorted for you, @Samrtphone. If you can send one of our moderators, @AntS ,  @JessL or   @KellyM,  a private message with your name, phone number and any references you have, we can look into what has happened and see what we can do to move forward from this.    ... View more

We've been watching :robothappy: and were very excited to see the Beta Programme members join us. We're keen to see hear your ideas that help the Samsung Community grow.  ... View more

Great to hear that you have seen some improvements from the Beta trial to the full release version, @Leon24xxx. It's exactly why we run them, to get the feedback from users to drive improvements and move things forward.    To answer some of your questions, you can still have a secure folder through MyKnox on Nougat, it's just no longer pre-loaded to save space. You'll need to download it from Galaxy Apps to make use of the feature. We can also confirm that in the UK we have started rolling out Nougat 7.0 on the S7 series.   We'll be sure to contact the Beta Programme team to make sure we're all on the same page.  ... View more