Samsung Cashback/ earbuds FE promotional offer not working

[Members_Ku0dxW2]

Hi, so I have purchased a samsung S23 and was under the impression I would receive £100 cashback and Samsung FE earbuds.

I have received the earbuds, the 45 days has exceeded and still no cashback. 

I have tried to email Samung on the promotions email address but no reply.

I have contacted the promotions number for samsusng which goes to a automated voice message system

I have also tried to track my claim however it asks for a code which has been sent to my email address however I do not receive a verification code. 

I have tried all avenues but to no success what should I do as I purchase this phone assuming I would basically get it for £100 less which enticed mw into buying it. I feel like I've been ripped off. 

Anyone had a similar experience 

Thanks much appreciated.

[lminvti]

Hi there 👋, it could take a bit longer than expected, members on here reported that could take up to 65-75 days sometimes, and others received it as early as 7 days.

[BandOfBrothers]

Hello @Members_Ku0dxW2 and may I extend a Warm Welcome to the Samsung Community Forum 👋 

You mention you've tored all avenues but not clarified which one's you've tried. 

So if you have tried this avenue please accept my apologies. 

Samsung Promotional Team
Call us at 0330 054 5562
https://20203.samsungpromotions.claims/gaming/en-GB/support/contact

If i can be of any further help please don't hesitate to ask  😎