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Original topic:

White light on upper right corner of 4k tv

(Topic created on: 24-07-2020 04:56 PM)
Marksam
Apprentice
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TV

hi everyone, need your help. I just bought a Samsung 65” RU7100 recently and i noticed a white light/spot on the upper right and left corner, is it normal? It’s noticeable in person. 

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20 REPLIES 20
TessM
Moderator
Moderator
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TV

Hi @Marksam ,

 

that doesn't seem right at first sight. Would you be able to tell me is this is appearing in all the channels, apps, and sources? 

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Marksam
Apprentice
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TV

Hi TessM,

 

it appears in Netflix, Youtube and everything with a black screen on. Should i call service? 

thank you for your reply.

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AndrewL
Moderator
Moderator
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TV

@Marksam: Can you go to Settings > Support > Self Diagnosis > Picture Test, and run through this to see if the issue is still present, or if the test returns any 'Failed' messages in the summary. If so, I recommend reaching out to our Help Desk on 0333 000 0333, or using Live Chat via the link below, where an advisor will be able to assist you further.

 

https://www.samsung.com/uk/support/contact/

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Marksam
Apprentice
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TV

I already did the picture test but the thing is the picture that is being shown is bright, the light bleeding is only noticeable in black background. 

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Marksam
Apprentice
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TV

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CarlH
Moderator
Moderator
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TV
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Ic3man_SLO
First Poster
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TV

Hey guys..any update on this matter ?..I also just bought UE43TU8502UXXH and I have exactly the same issue.

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Leaves
Apprentice
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TV

I have the exact same problem and my TV doesn't seem to have a self diagnosis feature..

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Charlsburg
Pioneer
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TV

Did anyone get to the bottom of this issue and whether or not this normal or abnormal? I have the exact same issue. Especially bright corner in the top right, but also existent on top left.  Smaller bottom left and almost nothing bottom right.