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Galaxy Watch 7 cannot connect to QN50Q80TAFXZA health app

(Topic created on: 09-02-2025 06:04 PM)
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MasterWindu
First Poster
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My Galaxy watch is is not connecting to the Samsung health app on my QN50Q80TAFXZA television.  I get to the pairing step on both devices, the TV sees the watch but when I select the watch on the TV I get a PIN request on my watch. There is no pin provided on the TV. 

The first time I tried this procedure I received a prompt on the TV asking to approve connection and selected allow, but have not seen that prompt any of the other dozen times I attempted it. Galaxy Watch7  

 

Edit: my watch is added to the external device list. (Settings>all settings>general>external device manager>device connect manager>device list)

I can select 3 options when selecting the watch:allow, deny, view details. View details brings up allowed services which is empty. If I then select edit in the device list and delete the watch from the list, I can go back to the health app and try to add my watch again. It will then bring up the prompt in the upper right of the TV display that asks for a confirm or deny,followed by a PIN. The pin matches the PIN on the watch and I press confirm on the watch and allow on the TV and it then brings up the error on the TV that says "connection failed. Your watch cannot be connected to the display. Make sure your watch is visible to other devices in the settings of your watch for the Samsung health app. Make sure your watch is in range of the display. Make sure you are not using any fitness related features on the watch." 

The watch is the listed in the devices list again,but not recognized by the TV.

Sometimes it will make me enter the pin manually on the watch,but that always fails too.

3 REPLIES 3
Obsydian
Samsung Members Star ★
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Hello and welcome MasterWindu 😎 i gave up trying, got it to work two years ago with I think a Watch 4 or 5 for SHEALTH TV apps, but never since.

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
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Fitpurple
Apprentice
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I thought it was just me. My galaxy 4 connected perfectly to my Serif TV 55inch. I recently upgraded to the Galaxy 7 and can't connect on the last step. When it asks for the pin I have tried both the pairing code and TV pin.  Neither worked. Who knew the TV pin existed?!?! The default is 0000 and on my TV you can find it in Settings >>System Manager. I am on 2602 version for software. This is very frustrating and Samsung tech support could not help either. 

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Fitpurple
Apprentice
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We can't give up! They must find a solution! Fight the good fight!

Your fellow Samsung Loyalist

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