About CarlH

CarlH

You would need to contact the retailer to discuss your options regarding a refund, @Olive2.

CarlH

Hi @meles. Hope you've enjoyed your holiday! Looking at all the other steps you'#ve taken, it might be best if you contact our Product Specialists on 03307 267 864 and request a Remote Management session. They'll be able to access your TV and see if there is anythi9ng that has been overlooked.

CarlH

There Isn't anything we can do, @HuggyThePanda. As Andrew mentioned, these models are for stores only and not for public consumption.

CarlH

Wishing you a speedy recovery, @lu-mon! Short of performing a Factory Reset, it sounds like an engineer inspection might be called for. This link will direct you to the closest Service Centre in your area. If you prefer, I can arrange a courier to collect your phone.

CarlH

Dialling that number will give you the battery status, @Adrian091.

CarlH

Hi @Felinisss. It's the app developers that create and maintain the apps hosted on our TV's. It may not be available just yet but I recommend contacting Valve directly to see what they're planning.

CarlH

Hi @Christian_02. If you go to Settings > Device Care > Battery. Check if Spotify is listed here and if you tap on it and see if 'Put app to sleep' is active. Let me know how you get on.

CarlH

Chernobyl is next on my list. Looking forward to it but just need to set aside a few hours.

CarlH

Hi @Dezza84. If you've only had it a week, I recommend returning it to the retailer for a replacement.

CarlH

Is this your request for the next model, @Samsters?

CarlH

That's great to hear, @Jhack78!

CarlH

Hi @BH123. Thanks for getting in touch. Can you tell me where it is you're based?

CarlH

Thanks for checking, @S9_disappoints. It might be best if you pop in to a Service Centre to see if an engineer can install the update. This link will direct you to the closest in your area.

CarlH

No problem.

CarlH

Ah, was hoping that would fix it. It may be best to pop in to a Service Centre for an engineer to inspect. This link will direct you to the closest in your area.

CarlH

Hi @S9_disappoints. If you haven't received the One UI update yet (and have access to a computer), try and install using Smart Switch which can be downloaded here. Once your phone is connected via USB, if the update is available, it will be installed. Let me know how you get on.

CarlH

Glad you got it sorted!

CarlH

If there are no software updates pending, I would return it to the retailer for a replacement, @thedemonhunter.

CarlH

Hi @Ab321. Have you removed the connection and reconnected your phones? To do this, go to Settings > Connections > Wi-Fi > Tap on Current Network > Forget. After that reconnect through Available networks.

CarlH

Thanks for the info, @thedemonhunter. Can you check the camera in Safe Mode? To activate this, restart your phone but whilst it's powering up, keep the 'Volume Down' button held until you reach the home screen (Safe Mode will be displayed in the bottom left corner).

CarlH

Hi @Markvella. I noticed somebody post the following steps the other day which may be of use to you: Go to Settings > Apps > Show system apps > Find USBSettings app > tap Storage > tap Clear data Let me know if this works for you!

CarlH

Hi @thedemonhunter. If you dial *#0*# and select Mega Cam, does anything appear then?

CarlH

Only a credit/ debit card can be used.

CarlH

Hi @ashishg391. Have you taken a look at this?

CarlH

Hi @smiley. Sorry to hear this has happened but any physical damage voids the warranty and results in a chargeable repair. A quote can only be issued by an engineer once a full inspection has taken place. Have you tried a different cable with the phone?

CarlH

Did they offer a Remote Management session, @marcj6551?

CarlH

Hi @Chocoboar. Which Android version are you currently running?

CarlH

Different regions have different apps and requirements, @Phil27. We always recommend purchasing from your own region for maximum compatibility as well as warranty purposes.

CarlH

What software version are you currently running, @Chrisnomenal?

CarlH

HI @Chrisnomenal. Disconnect all of your devices and see if it still happens.

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