Hi @Kelly14 . Is your phone currently locked and asking for the pin code or is it locked to a specific network provider and you are looking to change?
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So... film you're all looking forward to the most this year? Has to be The Avengers: Endgame for me followed closely by Spider-Man: Far from Home. Even though they're not films, Stranger Things SE 3 and American Gods SE2 are at the top of my list too.
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We always recommend updating software through the official means (over the air/ Smart Switch) as any alternative method will result in voiding the warranty.
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Hi @williamweeks. I can go through some troubleshooting steps if you like but it will probably be best to return it for a replacement as this shouldn't have happened.
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Hi @BrianRose. As we're based in the UK, I recommend contacting Samsung in your region for details on this (I can say the update is being released this month for the UK S9, S9+ and Note9).
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Hi @PedroZ. Have you tried a Picture Test to see if it still appears? To do this, press Home on your remote and go to Support > Self Diagnosis > Start Picture Test. If it does, get in touch with one of our local Service Centres for an engineer to inspect your TV. This link will direct you to the closest in your area.
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Is the software up to date, @Mokac? The latest version is 2890.2. To check this, press Menu/ Settings on your remote and go to Support > Software Update.
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I can arrange a callback but unable to specify the time, @tam7. If you wish to proceed with this, send me a PM, so I can take some details.
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It may be best to contact one of your Product Specialists, @tam7. I can arrange a callback or alternatively, they can be reached on 0330 726 7864 until 22:00 this evening.
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Sounds like a silly question but is the date and time correct? I know that this can sometimes cause issues with apps or online settings, @tam7
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Hi @Hippie607. As Samsung TV's don't run on Android, Google Play isn't an option. As for the other apps you've mentioned; Showbox streams channels illegitimately and Kodi would need to be run off an external device such as a Raspberry Pi or Amazon Firestick.
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Yeah I'm still here, @tam7! As you've mentioned it, can you try resetting the Smart Hub? To do this go to Menu > Smart Hub > Reset Smart Hub. At this point you will be prompted to enter a PIN. If you have not set one up this will be 0000.
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