About CarlH

CarlH

Hi @Salim82. Can you try resetting the Smart Hub? To do this go to Menu>Smart Hub>Reset Smart Hub. At this point you will be prompted to enter a PIN. If you have not set one up this will be 0000. I've just checked too and can see the latest software version available for your TV is 2008.0. This link will provide you with the download.

CarlH

Hi @Sid2018. Which phone are you using? Do you have stable internet connection?

CarlH

What you're describing sounds like the Active/ Xcover range. There were a few released in the UK (I believe the last one was Xcover 4 and the S8 Active was US only) and these were more robust by design.

CarlH

Is the phone a UK model, @Dani1968? I can check if you send me a PM with the IMEI and serial number which is found on the back of the phone.

CarlH

Hi @multimedia2018. An engineer will be able to assist you with this. Do you have a local Service Centre near you? This link will direct you to the closest. Hope this helps.

CarlH

Where did you purchase your phone from, @Dani1968? Was is directly from Plus Net?

CarlH

Morning, @Paulalfc78. It might be best if an engineer inspected this. Send me a PM if you'd like to get this arranged.

CarlH

hI @Dani1968. Is your phone unlocked or was it purchased from a network provider? Have you tried updating using Smart Switch on a computer? Here is the link to the download.

CarlH

It's quite odd that this has happened to both, @Paulalfc78. Is it situated in a well ventilated area?

CarlH

Hi @Paulalfc78. Where did you purchase this fridge freezer from? Have you spoken to the retailer again to state the same issue is occurring on the replacement?

CarlH

Thanks @Sean10. Does the issue persist if you disconnect the Apple TV and Sonus sound system?

CarlH

Hi @Johowden87. Some pictures may come through and others may not. I'm not sure on the prerequisites for this but it may be best to contact the app developer directly.

CarlH

Hi @sotis_tseles. We haven't heard any news from our software team on the issue. We will let you know if we do.

CarlH

Hi @Steve1957. When does your phone get hot? Does it happen randomly, when charging or when using a particular app?

CarlH

Hi @jayb83. Can you tell me the full model number of your TV and the firmware version you're currently running?

CarlH

Hi @1wexford. What Android version are you currently running? Can you test your phone out in Safe Mode? To activate this, restart your phone but whilst it's powering up, keep the 'Volume Down' button held until you reach the home screen. If done correctly, Safe Mode will be disoplayed in the bottom left corner. Let me know if the volume decreases during this. To exit Safe Mode, restart your phone as normal.

CarlH

Hi @DariusM1. If the web browser you're using is definitely a third party app, it would be best to contact the app developer regarding this as they host and maintain the apps on the devices. Is the firmware up to date? I can see the latest version is 1014.0 which can be downloaded here.

CarlH

Hi @Masuma. Have you been using the original charger that came supplied with your phone? With it set to charge, hold the 'Power' button and the 'Volume Down' button, both together for ten seconds. Does your phone switch on after doing this?

CarlH

Hi @Mattdb94. Most settings would be subjective but definitely activate Game Mode in order to reduce latency. What do you have hooked up to the TV?

CarlH

Hi @US3. Does this happen with every channel or just a few? Can you tell me which firmware version you're currently running?

CarlH

Hi @BenBriggs. We will look into this also. In the meantime, we recommend seeking medical advise.

CarlH

Hi @Roro87. We are still looking into this and will get back to you as soon as possible.

CarlH

Hi @LisaMac. What model phone do you have and what version of Android are you currently running? ^CH

CarlH

That's right, the watch syncs with your phone to use Samsung Pay. It won't work unfortunately.

CarlH

Hi @Carmichael272. Samsung Pay is only compatible with Samsung phones and won't work with your Zenfone.

CarlH

Hi @Carmichael272. Samsung Pay is only compatible with Samsung phones and won't work with your Zenfone.

CarlH

Hi @Billyt1. Can you tell me the full model number of your TV?

CarlH

Hi @Julesdiamond. Did you reset your SmartHub?

CarlH

Ah. This feature was removed when Oreo was released. It is coming back in a future update, @Monoxide.

CarlH

Hi @Andrewpeterward. Is this only happening when you're sharing via email? Is it based on past recipients that you've previously shared files with?

Re: Netflix

Re: Bixby voice assist trips on Lock Screen

Re: Why do I need to buy a case! Who agrees?

Re: No Oreo 8 update S8

Re: Samsung Tv 46 Inch LCD Main Board

Re: No Oreo 8 update S8

Re: Freezing issue with RF56J9040SR fridge freezer

Re: No Oreo 8 update S8

Re: Freezing issue with RF56J9040SR fridge freezer

Re: Freezing issue with RF56J9040SR fridge freezer

Re: Smart Remote Issue Un-commanded signals

Re: Samsung galaxy watch and whatsapp pictures

Re: Galaxy Tab S4 audio slightly out of sync when using streaming video apps

Re: My phone keeps in getting HOT

Re: how do i remove the region select message

Re: Volume on Phone

Re: Web browser on Smart TV will not open Facebook and Google links

Re: Note 2 sudden shut down

Re: SAMSUNG KU6100 40"

Re: Closed captions continually show even though they are turned off. model MU7100

Re: Galaxy watch rash

Re: Galaxy watch rash

Re: Sound picker

Re: Galaxy Watch Samsung Pay plug-In not installing

Re: Galaxy Watch Samsung Pay plug-In not installing

Re: Galaxy Watch Samsung Pay plug-In not installing

Re: Compatibilty with pioneer receiver

Re: All4 Apps not working

Re: Personalized ringtones

Re: Suggested emails when sharing S8