About CarlH

CarlH

Hi @Leo14. I recommend speaking to the app developer in regard to this. If it's still using mobile data, there may be a bug that needs reporting.

CarlH

Hi @ChrisKras. You may need to change your APN settings. This link will guide you through the process. Let me know how you get on!

CarlH

Altered Carbon is a must. There's been quite a resurgence in Cyber Punk lately which is great. Needless to say I'm a bit excited for Cyberpunk 2077.

CarlH

If you're worried there may have been any compromises, I recommend taking your phone to a local Service Centre for an engineer to inspect your phone. You can find your closest one using this link.

CarlH

Hi @Andrea659. HAve you tried the method that @Maesteoguido recommended? If that doesn't work, it might be worth returning your phone to the retailer for a replacement as you've said you only bought it 2 weeks ago.

CarlH

No problem @will12341. Let me know if you need anything else!

CarlH

Hi @Akkie007. To turn off the TV speakers, set Select Speaker > Settings > Sound > Select Speaker) to Audio Out/ Optical. Let me know if this forces the Soundbar to output the audio.

CarlH

Yeah it's official, @Endlessproblem. Just click on Smart Switch on the previous message and it will take you there!

CarlH

Hi @Didee. Can you confirm which Android version you're currently running? If this issue is specifically with Facebook, it might be worth getting in touch with them or seeing if there is an update with the app.

CarlH

We can arrange a courier to collect your phone and take it to our Service Centre if you like, @Larrylogoh? If you want to go ahead with this, send me a message and I'll get it sorted!

CarlH

Hi @Cliff1971 and @AnalogKid. As Hulu isn't available in the UK/ EU, I recommend contacting our colleagues here for assistance with this.

CarlH

Hi @will12341. The One Connect box houses all of the outputs for the TV on the Q range models for 2018. The ones prior to this use the One Connect box for all other cables but the power cable is directly in the TV itself. So it all depends on which model you have or looking to purchase. Hope this helps.

CarlH

Hi @Tamarabell. Have you spoken to Amazon in regard to this? Might be worth seeing if they haven't implemented the feature.

CarlH

i @fawal_1997. This appears to be a non-UK model. Can you tell me where you're based? I can then point you in the right direction.

CarlH

Do you have access to a computer, @Stevet29sab29? If so, the download file is available here and can be installed on your TV using a USB memory stick. Let us know if you're able to do this.

CarlH

Hi @Caylorj. Is the software on your phone up to date? Has this only just started happening?

CarlH

Hi @Endlessproblem. Do you have access to a PC? If so, it might be worth downloading Smart Switch and updating through that.

CarlH

Great stuff @SGN9! Hope you enjoy it!

CarlH

Hi @SGN9. I've just checked on the website and adding the Note 9 to the basket and it is Dual SIM by default. Hope this helps!

CarlH

Hi @Dolby1. The speakers and sound system integrated in the Galaxy S9 and Note 9 are specifically designed with Dolby Atmos in mind. Unfortunately, any Samsung device prior to these would be unable to support Dolby Atmos through a software update.

CarlH

Hi @Vichibbert. Is the Bluetooth firmware up to date in your car? You may need to check with the manufacturer in regard to this.

CarlH

Hi @Ninanoo. Are you using the Gallery to view your pictures or the Google Photos app? Do you have an SD card installed? If you log on to your Google account using your browser, can you see your pictures there?

CarlH

Hi @MommaT. Do you also have the Galaxy S9? Are you using the Gallery to view your pictures or the Google Photos app? Do you have an SD card installed?

CarlH

Hi @dana94. Have you tried using the method that @Undertow mentioned previously?

CarlH

Hi @Shazbat. Is the software on your watch and phone both up to date?

CarlH

Hi @Julie61967. Have you looked into using Spotify?

CarlH

That's great to hear, @dwmerlin!

CarlH

Hi @Brucey73, welcome to the Community! I recommend this thread to introduce yourself!

CarlH

Hi @SnoozyFloozy. I've just taken a look and that does seem to be correct! Once you have the Galaxy S9 in your cart, you have the option to select Trade In. You then pick the phone you want to trade in and providing the phone meets the requirements, this is the money off you will receive. For more details on this, I recommend contacting the Online Shop Team on 03307 267 467. Hope this helps!

CarlH

That's great news, @erykgrala!

Re: 360 Security App

Re: Not able to download/upload files over mobile internet (over WiFi everything works fine)

Re: What's everyone watching?

Re: Please Help Me

Re: Green line down the edge of screen

Re: alternative cables to one connect ?

Re: Sky Q & HDMI Surround Sound Setup

Re: S7 edge software won't update

Re: Problem with last update on S7

Re: S8 not reading sim card

Re: Smart Hub Apps disappearing

Re: alternative cables to one connect ?

Re: Samsung pass on s8

Re: Exporting channel list on UA55NU7100

Re: Ue40d6530wk

Re: Samsung s9 Rear camra lagging / jolting when recording

Re: S7 edge software won't update

Re: Samsung Galaxy Note 9 SM-N960F Hybrid dual sim version pre order

Re: Samsung Galaxy Note 9 SM-N960F Hybrid dual sim version pre order

Re: Dolby Atmos

Re: Pairing Samsung S9

Re: Grey photos

Re: Grey photos

Re: smart switch for Windows 10 64Bit

Re: Weather app showing wrong date on Gear 2 Neo (S7 phone)

Re: Music

Re: 3D screen split into 2 side by side

Re: Greeting

Re: Samsung Trade in offer

Re: Gear IconX - Can't pair earbuds after replacement