As you've only just recently bought your phone, I'd suggest either taking it back to the retailer or to a local Samsung Service Centre for an engineer to inspect, @Gazape. This link will direct you to the closest in your area.
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Have you tried turning the vibration off and then on? Can you try a Soft Reset after doing so? This won't delete anythign from your phone, it fixes any minor issues that may be occurring. To do this, hold the 'Power' button and the 'Volume Down' button, both together for ten seconds and your phone will restart.
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Hi @Gazape. Are you experiencing this issue when in Safe Mode? To activate this, restart your phone but whilst it's powering up, keep the 'Volume Down' button held until you reach the home screen. If done correctly, Safe Mode will be displayed in the bottom left corner.
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Have you tried connecting your phone in Safe Mode, @ben160? To activate this, restart your phone but whilst it's powering up, keep the 'Volume Button' held down until you reach the home screen. If done correctly, Safe Mode will be displayed in the bottom left corner.
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Can you try the following steps, @ben160?
1. Open your telephone keypad. 2. Dial *#0808# 3. Ensure you’re in AP. 4. Please make sure you have MTP+ADB ticked. 5. Press OK at the bottom.
Let me know if you can connect your phone to the PC after doing this!
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Oops! Apologies, I should have told you how! To do this, press Menu on your remote and go to Support > Software Uopdate. Here you can see the version and update to the latest version. If you're unable to update through this method, The previous link allows you to download the update using a USB memory stick.
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Okay, while in Smart Hub, press the blue button on your remote to go into Settings and then select Reset, @Gosloon. Let me know if that method works.
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Hi @Gosloon. Have you tried restting Smart Hub? To do this, go to Menu > Smart Hub > Reset Smart Hub. At this point you will be prompted to enter a PIN. If you have not set one up this will be 0000. Let me know if this works.
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Hi @Rich2005. What software version are you currently running? Can you confirm you've reset Smart Hub using the following steps? Menu > Smart Hub > Reset Smart Hub. At this point you will be prompted to enter a PIN. If you have not set one up this will be 0000.
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Hi @Bradford1956. The Samsung Galaxy A6/ A6+ is coming to the UK, but a date isn't set yet. I recommend keeping an eye on the official website or Social Media channels for more info.
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Hi @polonskyg. As we're based in the UK, I recommend taking a look at this link which will provide you with the contact details for Samsung in your region.
It might also be worth getting in touch with SmartThings support team. Hope this helps.
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How many files are you attaching, @Stewartv? I seem to remember I could only attach so many on a previous email (not sure of the quantity).
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Are you currently running Nougat or Oreo, @Stewartv? Can you also test this out in Safe Mode? To activate this, restart your phone but whilst it's powering up, keepo the 'Volume Down' button held until you reach the home screen. Safe Mode will be displayed in the bottom left corner if done correctly.
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