About TessM

TessM

That is how cameras work @Daniel19831983 , It's an image principle so there is nothing wrong with yours.

TessM

All our TVs are covered under a 12-months warranty. When and where did you get yours?

TessM

Hi @Rudy49er , some apps and functionalities are modified on new updates, usually to offer a better experience. However, not all the upgrades are right for all the users. I would suggest sharing your feedback on our Samsung Members app> Support> Send Feedback so our colleagues can have this in mind for future updates.

TessM

That is really odd and we don't have any previous reports about anything similar to this. Can you try your phone in Safe Mode to see if a third-party app is causing this to happen? To do this press and hold the Power button until you see Power Off, Restart, and Emergency. Press and hold the Power Off icon until it shows a Shield, tap the Shield and the device will restart in Safe Mode. Once there, go to Settings. Is this also happening in Safe Mode?

TessM

The camera can't just show you "true color", because it's a mechanical device. In some ways, the post-processing it does to create a mimics human color perception but this is not always right as the camera doesn't have the perception that the human eye has. Using the white balance you are telling the camera which colour is white so it can process the scene correctly and display the right colours.

TessM

Hi @Bentuck1976 , that doesn't sound right to me. Is this only happening when you go to Settings? Would you be able to test the Touchscreen to see if this is operating correctly? • From the phone dialler, enter *#0*#. • Select Touch. • Place your finger over the screen and trace the pattern. Does it follow your finger closely and accurately?

TessM

Hi @FenKev , if the TV didn't pass the Picture Test the next steps would be having this examined by one engineer. To find your nearest one you will need to reach Support in your region: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

TessM

If you would like you can try to adjust the white balance on Pro Mode. You may be able to manually set the white balance to get the colors you want.

TessM

Hi @RobertGeorge , is this happening with all calls and in all the areas? Even to this done using a third-party app (for example Whatsapp)?

TessM

Hi @Daniel19831983 , colours vary depending on the light which is why the t-shirt colour change when you take a picture of it from a distance or close to it.

TessM

Hey @Gene_Moody, You'll be unable to set up US banks with a watch originating from a different region. To use Samsung Pay US, the watch would need to be intended for use within the US.

TessM

Hi @Martin16v , Devices with Android 9 or higher will automatically enable file-based encryption if it has a PIN, pattern, or password set up. During the boot process, the phone will display "Phone is starting..." and the screen may be blank for a few seconds while encryption is taking place. However, if you feel it takes too long for your phone to start, you can disable the encryption to cut a few seconds off of the boot time. I hope that this helps.

TessM

I'm a bit lost here, do you have this TV connected to a PC? Are you able to see the lines if this not connected to it? If they are visible on the Samsung screen and menus, I would suggest having this examined by one engineer. You can locate your nearest one by contacting Samsung in your region: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

TessM

Hi @ZGC , thanks for bringing this to my attention. Is this sounding when you have been using the camera for a while? Are you able to test the camera hardware and let us know the results? You can do this from Samsung Members> Get help> Interactive checks> Camera.

TessM

Perfect! Monitor the watch and let me or any of the moderators on watch let know. Have a nice rest of the day.

TessM

I can see that my colleagues have replied to your message, however, the device appears to be from outside the UK/EU. Are you able to tell me where did you get this from?

TessM

Have you attempted to reset the watch to see if this is still happening? Back up data on the internal memory. From the Watch screen, press the Home button to go to the Apps screen. Tap Settings. Tap General. Tap Reset. Reset networks or tap Next. Tap the checkmark to confirm. Wait for the device to reset. The device is reset to its factory settings.

TessM

No problem at all! Is this the total data used by the phone? What amount is displaying Facebook?

TessM

Hey @Irishman1 , that is weird as my colleagues tend to respond to all the queries that they receive. Can you confirm if you are hearing this "white noise" whilst the phone is playing some sounds in particular (from an app or the phone) or when you are in a call? You don't need to register your warranty for your phone. Your warranty is for 24 months and is automatically applied. If you ever need it to be serviced then all we will need is proof of purchase (to establish the true warranty date) and the serial and IMEI number.

TessM

Have you tried to contact CBS and HBO to see if there is an issue with their transmission as this is not appearing in other apps or the commercial it might be down to the programmes themselves?

TessM

My bad @Havelock1 ! That is odd, are you able to tell me where is this data showing and send me a screenshot of this? Is the total amount of data used right?

TessM

Let's try to find the root of the issue. Is this affecting all the activities? If so, do you have the Automatic Workout Detection feature enabled on your watch? You can find how to check this here: https://www.samsung.com/us/support/answer/ANS00083510/ Are you using any power saving settings at all on any of these devices?

TessM

That is odd. Is this happening in all the programmes or in some particular ones?

TessM

Do you have a target set for the workout e.g. steps, distance, calories? If so, can you try disabling the target temporarily to see if this helps, to see if the 'target reached' screen is causing any issues? In contrast, try setting a target that's higher than your average, to see if this keeps the tracker on.

TessM

I can see that the TV software is up to date. Have my colleagues provided you with any other troubleshooting steps?

TessM

That is fine. Do you have both devices connected when that happens? Is the Samsung Health app showing the right information about your exercises? ^TM

TessM

Hey @Havelock1 , that sounds like a big amount of data to me. Have you tried to limit the data usage of this app? You should be able to do change to do this by following these steps: Inside the Facebook app, tap on the hamburger menu on the right-hand side and scroll down to Settings & Privacy. Tap on Data Saver to save on mobile data. You can set it to turn off automatically when you're connected to Wi-Fi.

TessM

Afternoon @bobowyc , Samsung Galaxy Buds and Buds+ are covered under a 12-months warranty: https://www.samsung.com/uk/support/warranty/ Did the seller provide you with a copy of their validation claim or proof of purchase?

TessM

Hey @bg362 , this is not what we expect from our products and I would like to have a look into this with you. Are you able to tell me which phone do you have this connected to and if both devices software and the Samsung Wearable app are up to date?

TessM

Are you getting these through an external device? If so, are you able to try to plug the device in a different port and/or use a different cable?

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