24-07-2020 04:56 PM
hi everyone, need your help. I just bought a Samsung 65” RU7100 recently and i noticed a white light/spot on the upper right and left corner, is it normal? It’s noticeable in person.
24-07-2020 05:16 PM
Hi @Marksam ,
that doesn't seem right at first sight. Would you be able to tell me is this is appearing in all the channels, apps, and sources?
26-07-2020 09:23 AM
Hi TessM,
it appears in Netflix, Youtube and everything with a black screen on. Should i call service?
thank you for your reply.
26-07-2020 09:39 AM
@Marksam: Can you go to Settings > Support > Self Diagnosis > Picture Test, and run through this to see if the issue is still present, or if the test returns any 'Failed' messages in the summary. If so, I recommend reaching out to our Help Desk on 0333 000 0333, or using Live Chat via the link below, where an advisor will be able to assist you further.
https://www.samsung.com/uk/support/contact/
26-07-2020 11:42 AM
I already did the picture test but the thing is the picture that is being shown is bright, the light bleeding is only noticeable in black background.
26-07-2020 12:28 PM - last edited 26-07-2020 12:30 PM
26-07-2020 01:08 PM
When and where did you purchase the TV from, @Marksam?
31-10-2020 10:33 PM
Hey guys..any update on this matter ?..I also just bought UE43TU8502UXXH and I have exactly the same issue.
07-11-2020 07:42 PM
I have the exact same problem and my TV doesn't seem to have a self diagnosis feature..
29-11-2020 09:03 PM
Did anyone get to the bottom of this issue and whether or not this normal or abnormal? I have the exact same issue. Especially bright corner in the top right, but also existent on top left. Smaller bottom left and almost nothing bottom right.