16-10-2022 03:57 PM - last edited 16-10-2022 03:58 PM ) in
TVMy Samsung tv keeps randomly turning onto bbc iplayer when we are on other apps and pressing nothing. Does anyone know how to fix this please?
16-10-2022 04:50 PM in
TV@Susan Burden: Please can you confirm the model number of your TV? This can be found on the sticker on the back of the device, next to the reference 'S/N', or in Settings > Support > About this TV. In the meantime, please try pressing and holding the Power button on your remote until the TV resets to see if this helps.
Hi, thanks for your message. The holding down the power button doesn’t fix it I’m afraid.
20-10-2022 06:11 AM in
TVHi, did you have any further thoughts on this please?
21-10-2022 08:46 PM in
TVI’m having the same issue — seems to occur after a couple of hrs on another app
21-10-2022 09:07 PM in
TVHi @Susan Burden ,
we have deleted the serial number from your post as this is a unique reference for your TV. Would you be able to share the TV model instead and the software version? This can be found on the page mentioned by @AndrewL
22-10-2022 04:52 PM in
TVYes it does, so annoying
22-10-2022 04:55 PM in
TVHi
model : QE49Q60RATXXU
SOFTWARE : T-MSMDEUC-1401.0 , B1970101/070204 , BT - S
28-10-2022 10:18 PM in
TVI'm having the exact same problem - watching something on another app (Netflix, Disney+ etc) and the TV switches itself to BBC iplayer. Did you find out how to fix it? Thanks
29-10-2022 08:36 AM in
TVNo fix yet unfortunately, so so annoying. We watch sports and it always seems to be switching to iPlayer at a crucial moment