My Samsung tv keeps randomly turning onto bbc iplayer when we are on other apps and pressing nothing. Does anyone know how to fix this please?
@Susan Burden: Please can you confirm the model number of your TV? This can be found on the sticker on the back of the device, next to the reference 'S/N', or in Settings > Support > About this TV. In the meantime, please try pressing and holding the Power button on your remote until the TV resets to see if this helps.
Hi, thanks for your message. The holding down the power button doesn’t fix it I’m afraid.
Hi, did you have any further thoughts on this please?
I’m having the same issue — seems to occur after a couple of hrs on another app
Hi @Susan Burden ,
we have deleted the serial number from your post as this is a unique reference for your TV. Would you be able to share the TV model instead and the software version? This can be found on the page mentioned by @AndrewL
Yes it does, so annoying
model : QE49Q60RATXXU
SOFTWARE : T-MSMDEUC-1401.0 , B1970101/070204 , BT - S
I'm having the exact same problem - watching something on another app (Netflix, Disney+ etc) and the TV switches itself to BBC iplayer. Did you find out how to fix it? Thanks
No fix yet unfortunately, so so annoying. We watch sports and it always seems to be switching to iPlayer at a crucial moment