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Tv randomly turns onto bbc iplayer app

(Topic created on: 16-10-2022 04:50 PM)
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Susan Burden
Journeyman
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My Samsung tv keeps randomly turning onto bbc iplayer when we are on other apps and pressing nothing. Does anyone know how to fix this please? 

32 REPLIES 32
AndrewL
Moderator
Moderator
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@Susan Burden: Please can you confirm the model number of your TV? This can be found on the sticker on the back of the device, next to the reference 'S/N', or in Settings > Support > About this TV. In the meantime, please try pressing and holding the Power button on your remote until the TV resets to see if this helps. 

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Susan Burden
Journeyman
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Hi, thanks for your message. The holding down the power button doesn’t fix it I’m afraid. 

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Susan Burden
Journeyman
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Hi, did you have any further thoughts on this please?

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Kyle8
First Poster
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I’m having the same issue — seems to occur after a couple of hrs on another app

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TessM
Mastermind
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Hi @Susan Burden ,

 

we have deleted the serial number from your post as this is a unique reference for your TV. Would you be able to share the TV model instead and the software version? This can be found on the page mentioned by @AndrewL 

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Susan Burden
Journeyman
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Yes it does, so annoying 

Susan Burden
Journeyman
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Hi

model : QE49Q60RATXXU

SOFTWARE : T-MSMDEUC-1401.0 , B1970101/070204 , BT - S

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CC03
First Poster
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I'm having the exact same problem - watching something on another app (Netflix, Disney+ etc) and the TV switches itself to BBC iplayer. Did you find out how to fix it? Thanks

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Susan Burden
Journeyman
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No fix yet unfortunately, so so annoying. We watch sports and it always seems to be switching to iPlayer at a crucial moment 

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