24-09-2023 08:00 AM in
we are experiencing issues with our new Samsung The Frame 43'' 2022, purchased less than a year ago in Luxembourg.
Since the latest update was installed (I think August 2023), the TV creates issues, namely:
The issues are so random and disturb the Art Mode in such a way that one can fairly say the Art Mode does not function any longer and the disadvantages due to the buggy behaviour outweigh the benefits of it. For a fairly new product, it is very unfortunate that it does not work as described and expected. The Art Mode was the sales argument that led us to purchasing the TV!
A small feedback on the newly added feature since the latest update; please get rid of the small pop-up, informing on the Art Mode setting (15 min, random selection, etc.), popping up when Art Mode eventually manages to switch on. The purpose of this TV is to provide ass little evidence as possible that it is an actual TV, the pop up destroys this feature.
Thank you in advance for your time and answer and I pretty much hope that the described issues can be solved with the next update!
03-10-2023 09:52 AM - last edited 03-10-2023 09:54 AM
Hi, please report this issue in the topic I've opened to collect all the faults found after update 1520.7 (August 2023).
With the hope that in this way we will give more strength to our complaints and Samsung will take action as soon as possible.