11-08-2023 02:07 AM in
First, let me begin with its AUGUST 2023 and SAMSUNG has the worst customer service in the world. I bought my AU 8000 75” Crystal Samsung TV 1 year ago and few months and it malfunctioned! I called to get support and they had me on the phone for 3 hours today! Passed the call around to person to person who sounded like they were reading off a script. I asked them to please listen to me because I have never had a television break internally before. My product is faulty and it has malfunctioned internally! The tv will not turn on and that is not normal for a brand new television that hasn’t been touched. I feel robbed and I believe with the hundreds of similar complaints something needs to be done. Thankfully I have my degree and I am willing to resolve this myself the escalated way since nobody seems to care at Samsung! I contacted the CEO DIRECTLY! POSTED ON ALL OF THE FORUMS! And I am POSTING COMPLAINTS ACROSS ALL SOCIAL PLAT FORMS!
Totally agree, Samsung or I should pronounce Samsung are the worst electrical company I have ever dealt with. Their mobile phones are another issue.
14-08-2023 09:19 AM in
Hi @Vanessa Flores , Not what we like to hear. We'd like to take a look into this and see if there's anything we can do to help from here, so we've sent you a PM.
20-09-2023 10:09 AM - last edited 20-09-2023 10:13 AM
20-09-2023 10:34 AM in
yes it's true. Samsung has possibly the worst customer service ever. Even the simplest evidence of that is that they don't bother replying to questions or problems even here on their own message board. I posted my first time here over 5 years ago and they have yet to reply. Other people have had the same problem and added their issues on to my original posting and still Samsung has never ever replied.
22-09-2023 09:28 AM in
Hi @Mark12011 , Appreciate that things might have got passed the stage where we can help in this instance, but if you would like us to take a look at your case from the Samsung side of things, please send us a Private Message to our Sam_UK account on here with your full name, contact details, reference numbers, and any other information you feel is relevant.
Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...