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SmartThings TV remote stopped working (not showing its screen, leaves to home screen after a second)

(Topic created on: 11-09-2023 01:16 PM)
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dgtal1
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This year I bought Samsung's S95B OLED TV. The software was buggy, which I knew before the purchase, but overall I was pleased with the TV and its abilities.

I was very happy with the SmartThings app, which I could use to control my TV and input text into TV apps. This worked fine for 5 months and stopped in August. After an update in August the TV remote is not loading its screen. It leaves to the app home screen and nothing else happens. Samsung customer support doesn't know how to help and they only encourage to send a feedback / error report, which I did 5 times already....

Installing an older version of the app doesn't solve it. The app downloads some addon for the TV remote when used for the first time. I think the problem exists in this addon, rather in the app itself. Otherwise installing an older version would solve it.

The problem only exists in the Android version. On iOS it's all fine.

The below video shows it:

https://www.youtube.com/shorts/QX2VLFsISIs

 

ANY IDEAS HOW TO SOLVE IT?

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