09-01-2024 10:41 AM
Hi, I am from Malaysia. I have issue with my Samsung 50" 4K UHD AU8000, where the LED screen becoming black until it restarted. This issue happens every time, especially after it has been switched off for quite some time (e.g. in the morning), and it will take a lot of restarting until it becomes watchable.
Unfortunately for me, the TV has been out of warranty since August 2023. So do any of you have similar experience? What is the issue, and how can it be repaired?
Thanks!
09-01-2024 12:47 PM
10-01-2024 01:53 AM - last edited 10-01-2024 01:59 AM
Hi WinstonSmith,
Thanks for the reply. I had a live chat with their agent last Saturday and submitted a service request. I am still waiting for them to come back to me for the appointment and quotation. But if the issue is with the LED screen, and they have to replace it, it will cost around the same price of the TV (I saw the pricing of their replacement screen somewhere on their website)
The TV is only two years old and already had this issue. I'm a bit disappointed with Samsung's quality this time around.
10-01-2024 02:09 PM
14-01-2024 09:02 PM
One Connect QN55Q7FN Black screen is not fixable and Samsung knows it. Discontinued my TV. I treated myself to a gift of a $1300 One Connect QN55Q7FN Samsung. 1st one screen cracked out of box. 2 replacement worked for a while then just stopped. They had to come to my house and replace the complete motherboard. Then worked for a couple years and then the blah fogginess started covering the middle left a third of the screen . Main area for what is going on on a show. Now You Tube has a great video of this and how Samsung knew about it and so SAMSUNG stopped making them but didn’t seem to inform people who had bought this specific product which was a known 100% fact that the product would develop this malfunction. I personally think they should replace everyone of them that they sold. With one one of same or greater quality. That would be the Good Faith thing to do. And for a company so large they should announce it. Get trust back into products. Get people back into products. Real people not all computer based. Bring real blood live people back into everything.
16-01-2024 04:13 AM
03-05-2024 09:16 AM
I have similar issue. 1st time happened when I still have the warranty (bought in 2021) and they gave me whole screen replacement under warranty in 2022. Now this thing happened to me again. Really suck. Same issue, twice, within period of less than 4 years. This is the first and last time I'm buying Samsung worthless TV.
16-05-2024 02:22 PM
23-06-2024 02:16 PM
I had the same problem, when I disconnected the xbox from the TV after a while this problem disappeared
03-07-2024 09:45 AM
11jd, I just had the same issue after unplugging Xbox. How long did it take for your TV to come good again? We have complete black screen turning on and off every few seconds.