Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

[EDiG89]

Hi, I am from Malaysia. I have issue with my  Samsung 50" 4K UHD AU8000, where the LED screen becoming black until it restarted. This issue happens every time, especially after it has been switched off for quite some time (e.g. in the morning), and it will take a lot of restarting until it becomes watchable.

Unfortunately for me, the TV has been out of warranty since August 2023. So do any of you have similar experience? What is the issue, and how can it be repaired?

Thanks!

[WinstonSmith]

Hi,
try to find the best solution through this app.
You can also have a live chat with the Samsung specialist.
Your TV is not so old,
even if was a very good model, back then.
Try to find the nearest Samsung service centre,
and ask them for the price of the parts and labour costs.
Or, you can try also the non-official service,
they might help you as well.
Unfortunately,
today's TVs are not going to outlive you as their predecessors in the eighties.
Still running TVs over forty years old are quite common.

[EDiG89]

Hi WinstonSmith,

Thanks for the reply. I had a live chat with their agent last Saturday and submitted a service request. I am still waiting for them to come back to me for the appointment and quotation. But if the issue is with the LED screen, and they have to replace it, it will cost around the same price of the TV (I saw the pricing of their replacement screen somewhere on their website)

The TV is only two years old and already had this issue. I'm a bit disappointed with Samsung's quality this time around.

[WinstonSmith]

Of course, you're disappointed.
The TV should be OK for much longer time.
Especially, if it wasn't a low-end model.

[One Connect QN55Q7FN]

One Connect QN55Q7FN Black screen is not fixable and Samsung knows it. Discontinued my TV. I treated myself to a gift of a $1300 One Connect QN55Q7FN Samsung. 1st one screen cracked out of box. 2 replacement worked for a while then just stopped. They had to come to my house and replace the complete motherboard. Then worked for a couple years and then the blah fogginess started covering the middle left a third of the screen . Main area for what is going on on a show. Now You Tube has a great video of this and how Samsung knew about it and so SAMSUNG stopped making them but didn’t seem to inform people who had bought this specific product which was a known 100% fact that the product would develop this malfunction. I personally think they should replace everyone of them that they sold. With one one of same or greater quality. That would be the Good Faith thing to do. And for a company so large they should announce it. Get trust back into products. Get people back into products. Real people not all computer based. Bring real blood live people back into everything.

[WinstonSmith]

If you are buying an expensive product from an expensive brand,
you also expect first-class service.
Instead of buying a TV from a third-league,
no-name manufacturers,
you bought a Samsung.
This is not right.
But, nothing is as it used to be a few years ago.
Cheap TVs are made in Romania from Vestel,
and it really doesn't matter which brand,
because all of them.
Sharp is not Sharp anymore.
JVC is not JVC anymore.
Toshiba is not Toshiba anymore.
Philips is not Philips anymore.
So realistically,
you have Samsung, LG, Sony, Panasonic,
and two relatively good budget brands;
Hisense and TCL.
The rest are in history.
Grundig, Loëve,
Bang & Olufsen, Salora, Thomson, Mitsubishi,
Nokia, Finlux, Mascom,
Tesla, Telefunken,
Daewoo, Hyundai,
Sanyo, LCE,
Orava,Hitachi,...

[zsapom]

I have similar issue. 1st time happened when I still have the warranty (bought in 2021) and they gave me whole screen replacement under warranty in 2022. Now this thing happened to me again. Really suck. Same issue, twice, within period of less than 4 years. This is the first and last time I'm buying Samsung worthless TV.

[dalrymro]

I bought a samsung au8000 50 " tv in 2022 the screen started going blue switching itself off and on the eventualy it came on this took longer and longer till just a blue screen and switching ofc and on .the tv was picked up by tvrs a samsung approved repairer..He did some tests and told us it was the screen.Could cost £200 to sort.Surely a tv costing £400 should last longer than 2 years but from what i am hearing there is faults with the au8000 crystal smart 50"tv .Samsung dont want nothing to do with it but i persue it through the small claims court if i have to