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Original topic:

Turn Off HDR for Samsung's Netlix App

(Topic created on: 13-09-2019 03:00 PM)
_Kai_
Apprentice
Options
TV

I have Samsung NU7100. While watching the OA on Samsung's defualt Netflix app I have notices it was dark, after increasing the brightness I noticed OA was on HDR.

I am not able to enjoy enyshow which are in HDR. Is there any way I can disable HDR for Netflix APP?

19 REPLIES 19
AndrewL
Moderator
Moderator
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TV
@_Kai_: If you look at the bottom of the screen next to progress bar of the show you're watching you should see the settings, where it should be possible to adjust the resolution and disable HDR if it is active. Alternatively, on the TV, go to Settings > Picture > Expert Settings > HDR+ Mode and enable this option to see if this improves your experience.
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_Kai_
Apprentice
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TV

AndrewL: there is no HDR option in Settings > Picture > Expert Settings > or in Samsung's Netflix App.

AndrewL
Moderator
Moderator
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TV
Ah, the user manual does state that this function may not be supported depending on the model or geographical area, so apologies for that. Were you able to find the resolution options in the Netflix app to disable HDR?
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_Kai_
Apprentice
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TV
AndrewL : that option is also not available.
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AndrewL
Moderator
Moderator
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It would appear that some Netflix originals are in HDR as standard, which is why you're unable to adjust it. you could try signing in to your Netflix account via a browser and going to Account > Playback Settings and switching this to Medium to see if this helps, although I'd recommend reaching out to Netflix support to see what they suggest.
_Kai_
Apprentice
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TV
Thank you.
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LetMeTurnOffHDR
Pathfinder
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TV

I have the same issue and netflix just sends me back to my tv manufacturer and they are not wrong in doing so. Please send an update that allows me to disable HDR on my TV. I cannot see any HDT content because is completely dark and the colors are all washed off.

CarlH
Moderator
Moderator
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TV

Hi @LetMeTurnOffHDR. If a movie is filmed and hosted in HDR, it isn't possible to disable it on the Netflix app. 

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LetMeTurnOffHDR
Pathfinder
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TV

I already know that @CarlH. I want to disable it on the TV.  

 


@CarlH wrote:

Hi @LetMeTurnOffHDR. If a movie is filmed and hosted in HDR, it isn't possible to disable it on the Netflix app. 


 

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