QN90D Neo will not power and then randomly restarts in setup mode

[Members_UPgQ9FK]

I have a QN90D I bought last October which decided week last Wednesday to not turn on.  Moved the plug to another socket (known good), changed the batteries in the remote, reseated the power cable with no luck.

Contacted Samsung support and walked through the issue, they eventually said they would pass it on to their third party maintenance company, Mint Service.

I was contacted by Mint via email the same day (24th April) who wanted a video of the fault.  I recorded the TV on my phone not turning on (included me pressing the remote power on button).  They then sent me a email saying their engineer would visit on the 7th May (2 weeks after the initial call to Samsung).

I've no faith this is going to be resolved anytime soon so have bought a smaller replacement TV (43" Samsung).  Does make me wonder about all the Samsung products I have in the house (phones, PC screens, TVs, Fridges, Washing machine, tumble dryer and so on.  I never expected to have to wait 2 weeks for someone to come and take the TV away, and who knows how long it will take for a repair or a replacement to be forthcoming.

Poor service from Mint and by extension Samsung UK.  A company is judged on how well they cope when things are going wrong for their customers and not when things are going well.

Is there anyone on here who can light a fire under Mint to sort this out faster? 

[JAMES4578]

Hi @Members_UPgQ9FK Welcome to the Samsung community
I appreciate the frustration though sometimes repairs can take a bit of time. obviously you have been unfortunate with your model. Mint is the former Group FX, they aim to quick and cost effective repairs. I have noticed mixed reviews but may not necessarily be representative.
You could send a private Message to the Team Account @Sam_UK but they may not be able to expediate this. Information on how to send a private Message here https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[Members_UPgQ9FK]

Thanks for the message.  It was more venting frustration that having spent £1500 on the TV (and thousands more on other Samsung products) it is dead after less than 6 months and it looks like the repair/replacement will take at least a month.