05-12-2017 06:16 AM - last edited 12-03-2018 12:46 PM by AntS ) in
So, of the nigh on 400 TVs supported in BBC iplayer for the Blue Planet II HLG episodes none are from Samsung. Oh joy.
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Moderator edit: Original thread title was "Blue Planet 2 HLG - No Samsung". With the OP's permission, the title was changed on 12/03/2018 to accurately reflect the dominant theme of the thread as it has progressed. If the reader would like to know more about the HLG format, please check out the BBC's page and FAQ's on it here: http://www.bbc.co.uk/rd/projects/high-dynamic-range Thank you, AntS.
30-01-2018 05:08 PM
@Jay108 wrote:Below is further response from Samsung support following me asking for definitive statement on HLG and HDR10+ Upgrade.
Thank you for your email. Your customer reference number is ****
Unfortunately the decision to stop the updates was taken and at the moment there is no plan to continue any updates. I apologizes if you feel mislead by this, but the manufacturer may remove the support at its desecration.
Once again we would not look to offer an replacement TV or a refund at this time.If you require additional support, please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE), or respond to this email and I will be more than happy to help.
Alternatively, you can visit our Support website where you will find FAQs, How-To-Videos and other useful information for Samsung products.
Kind regards,
David
It is only the retailer who can be taken to court not the manufactuar. That is the problem with the regs. The retailers as we can see only advertised the smart connect which is not being issued by samsung. That does count as misrepresentation.
Paul
30-01-2018 05:10 PM
@Jay108 wrote:Below is further response from Samsung support following me asking for definitive statement on HLG and HDR10+ Upgrade.
Thank you for your email. Your customer reference number is ****
Unfortunately the decision to stop the updates was taken and at the moment there is no plan to continue any updates. I apologizes if you feel mislead by this, but the manufacturer may remove the support at its desecration.
Once again we would not look to offer an replacement TV or a refund at this time.If you require additional support, please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE), or respond to this email and I will be more than happy to help.
Alternatively, you can visit our Support website where you will find FAQs, How-To-Videos and other useful information for Samsung products.
Kind regards,
David
Posted this response in the 2 main avforums thrreads for the ks 7/8/9000
30-01-2018 05:10 PM
Thanks Dale, sent the reply.
Was just thinking, seeing as Watchdog doesn't seem interested, there is a program on BBC Wales called X-Ray which does the same thing as Watchdog but on a smaller scale (doesn't have to be Wales related). Perhaps we could all contact them too with better results?
30-01-2018 05:15 PM
@CaptnSpaulding wrote:Thanks Dale, sent the reply.
Was just thinking, seeing as Watchdog doesn't seem interested, there is a program on BBC Wales called X-Ray which does the same thing as Watchdog but on a smaller scale (doesn't have to be Wales related). Perhaps we could all contact them too with better results?
Not sure maybe worth a go, the more people that contact CAB and Trading Standards the better though.
30-01-2018 05:16 PM
I think we should also try tech sites and such as its turning into a true farce will would concern all samsung and potential samsung owners.
30-01-2018 05:36 PM
@AntS wrote:@Rich2251: I've added you. thanks!
@Simon1980 and @rozel: You guys were already on the list from your previous posts. ( @rozel: I'm unable to go into the why I haven't heard anything definitive back on this other than "Things are being discussed"... mainly because that's pretty much the answer I get whenever I bring it up at this end. However, it may or may not interest you and others to know that the list/report was something that was requested of me to do... )
@Anonymous User @AntS I just want to make sure that I'm also on that list.
UE49KS7000 purchased because HLG/HDR10+ was in the news and read it was going to be supported. My TV was delivered early March 2017 and was a current model at the time so its really annoying to learn we may not be getting the advertised features. I could understand if it was a few years old and the hardware couldn't support the features but less than 12 months is taking the pee.
30-01-2018 05:42 PM
Sent this to what hifi.
Dear What Hifi,
30-01-2018 05:46 PM
Sent the same email to flatpanelshd
30-01-2018 06:08 PM
@daleski75 wrote:
@Jay108 wrote:Below is further response from Samsung support following me asking for definitive statement on HLG and HDR10+ Upgrade.
Thank you for your email. Your customer reference number is ****
Unfortunately the decision to stop the updates was taken and at the moment there is no plan to continue any updates. I apologizes if you feel mislead by this, but the manufacturer may remove the support at its desecration.
Once again we would not look to offer an replacement TV or a refund at this time.If you require additional support, please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE), or respond to this email and I will be more than happy to help.
Alternatively, you can visit our Support website where you will find FAQs, How-To-Videos and other useful information for Samsung products.
Kind regards,
DavidI think that answers the will we won't we get updates once and for all.
My advise to all. Don't hold your breath in the hope of Samsung releasing an update.
We should all do everything thing we can get a refund or a replacement as soon as possible. Longer we wait harder it will be to get a refund. Clearly 100 dissatisfied customers is not going to dent Samsung profit. Samsung is a massive company .
30-01-2018 06:18 PM
Aside from pursuing our individual claims I think the least of us can do is spread the word on the review sections of all the big retailers stating how appalling the support is. I fear some of the so called independent electronic sites won't run much as may not like to bite the hand that (ultimately) feeds.
Yes, us pushing this won't ultimately put a a debt in Samsung profits but let's just do what we can. I run my own business and Samsung has certainly lost me as customer for ever.. I never thought it would ever come to that. Shameful behavior and customer service that is fit for the bin