@ AntS I have just signed up to the forum to help with this topic, please add me to the list. I have a 55KS8000, I think Samsung have really let us down with a number of things the IOT functionality that was promised but never emerged but more importantly the limited HLG and lack of HDR10+. I think it is fair enough if the hardware can't handle this but by all accounts it can and just needs an update. Like many others have mentioned a TV upwards of £1500 is a big investment and will last us a few years, when after one year or so it is out of date, it's worrying especially when many of the competition brands are having theirs updated. I hope Samsung come to their senses and see how damaging this all is to their brand and their loyal customer base. We are the ones that will be making our next TV purchase and many of us it seems will be changing to a different manufacturer if Samsung don't sort out their errors. I feel that the issue is not that these things havnt been included but Samsung have stated functionality and updates were coming and this lead us to make a purchase decision on these points, the marketing was vague as it always is but HLG was promised. My last TV was a Samsung and originally I had planned to stick with the brand but going forward I will be rethinking on all my electronic purchases. However as we have only had half of the story from Samsung maybe there are plans to update everything but they just arnt not communicating the information correctly to customers or retailers. Lets hope that Samsung help their customer base and give us back their trust that what they promise in their marketing department is backed up by action from the technical side. I know the marketing didnt go into detail but thats the issue any company can make vague claims and then refer to the lack of fine print afterwards when nothing happens.
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