So it still hinges on Samsung updating the EDID then at least they have released new firmware for the KS7000 I guess lol. ... View more

@paul1111wrote: @daleski75wrote: From reading this it would seem that unless Samsung add in the correct EDID for HLG over HDMI then when Sky release HLG capable content our TV's won't be able to take advantage of it. What I can not understand is why have Samsung not updated the ks and save all this hassle,  if it was possible?  But if they don't are they thinking we would buy a new Samsung tv so we can get sky HDR,  hlg.  Only time will tell but if they don’t I can’t see anyone sticking with their Samsung tv for very long. ... View more

From reading this it would seem that unless Samsung add in the correct EDID for HLG over HDMI then when Sky release HLG capable content our TV's won't be able to take advantage of it. ... View more

@tarbatwrote: I have both a 2016 Samsung (KS8000) and a 2017/18 Samsung (MU6400). I also have access to an HDFury & EDID analysis software, so have compared the "HDR Static Metadata" the EDID provides for these two TVs.   The 2016 KS8000:   And the 2017/18 MU6400:   So, Samsung definately need to update our 2016 KS TVs to provide the correct EDID before Sky start transmitting HLG content. Was this done over hdmi I take it? If so I agree Samsung definitely need to update it before Sky broadcast HLG content or otherwise our KS tv's will not be able to display it at all. ... View more

I am keeping my eye out for any info on any test channels with HLG/HDR content for Sky just in case. ... View more

@paul1111wrote: @CaptnSpauldingwrote: Oh god no, not happy at all. This was my (quick as I'm busy) response-   I'm afraid I will not accept £549 - I paid £1300 for this TV therefore expect a full refund or exchange for a 'like for like' TV. As a case for mis-selling I am within my right to receive a full refund by law.    If I was allowed to keep the TV, then I would be happy to accept your offer and close the case, but if you expect me to return it I wouldn't be able to get a TV of anywhere near the same specifications for £549. I think that is a similar reply @daleski75 sent back when they made the same of to him/her. The second offer was the voucher and keep the telly which I said he had accepted and had received the vouchers. Think they went towards an OLED. They got me a brand new bedroom tv LG 43UJ670V, a laser printer, a food mixer and some straighteners for the missus. ... View more

@CaptnSpauldingwrote: Oh god no, not happy at all. This was my (quick as I'm busy) response-   I'm afraid I will not accept £549 - I paid £1300 for this TV therefore expect a full refund or exchange for a 'like for like' TV. As a case for mis-selling I am within my right to receive a full refund by law.    If I was allowed to keep the TV, then I would be happy to accept your offer and close the case, but if you expect me to return it I wouldn't be able to get a TV of anywhere near the same specifications for £549. They tried to do that with me as well but when I pushed them they then said I could keep the tv and keep the offer of £549 as a gesture of good will.   You're so close mate! ... View more

Yup it's common knowledge now :( ... View more

@CaptnSpauldingwrote: @daleski75wrote: @CaptnSpauldingwrote: Well, here we go guys. Official confirmation from Samsung that they will never support HLG on iPlayer -    https://www.forbes.com/sites/johnarcher/2018/02/23/samsung-confirms-no-bbc-iplayer-hdr-support-for-its-2016-tvs-and-explains-why/#31fe1df82e4b Well I guess this is the final nail in the coffin for everyone on this thread then in regards to HLG.   It's been a while since I was on this thread has anyone managed to get any full refunds from currys or john lewis yet? Still battling with Curry’s here mate. In fact I emailed them again today to ask for an update to which they had none and we’re “still awaiting a response between our litigation team and the category manger who handles these goods.”   It’s been 10 working days since they escalated it and all I want is the same outcome you had really as I’d use the vouchers for a camera. If they agree to a full refund or exchange for another brand then even better. That's really bad I had so much less hassle in getting the results I did, I hope you get what you deserve from them and possibly more because of all the hassle they have put you through. ... View more

@CaptnSpauldingwrote: Well, here we go guys. Official confirmation from Samsung that they will never support HLG on iPlayer -    https://www.forbes.com/sites/johnarcher/2018/02/23/samsung-confirms-no-bbc-iplayer-hdr-support-for-its-2016-tvs-and-explains-why/#31fe1df82e4b Well I guess this is the final nail in the coffin for everyone on this thread then in regards to HLG.   It's been a while since I was on this thread has anyone managed to get any full refunds from currys or john lewis yet? ... View more

@ants don't suppose you have heard anything back from Samsung at all?   Also on this I have not head anything back from avforums, what hifi, flatpanelshd either. ... View more

wrote: I'm just writing a reply now and linking to their page here - https://www.currys.co.uk/gbuk/samsung-tv-technology-1888-commercial.html - which is still active by the way, still saying the Smart Things is free within 2016 (which we know was delayed and then dropped) I also like the fact he says I declined their offer - I never, I didn't even reply so I am also stating this in my reply that I'm leaving my options open whilst I seek legal advice That was not the sort of response I was expecting, now how on earth did I manage to get £549 out of them if this is how they now behaving.   This really sucks :( ... View more

wrote: Thanks mate - email sent. Obviously has to change it a bit but used some of it (where you were nice). Had to change mine from not hearing from customer service to going round in circles and getting nowhere. And I mentioned what I had been offered was offensive especially as 'Tom' said the Hub was exactly the same thing. See what happens now I guess. Another week of waiting I guess. I got a response back in 24 hours or under, so tomorrow I expect you will geta reply or by the latest Monday ... View more

wrote: @Was the email address you used @dixonscarphone.com or @dixonscarphonegroup.com? Seems there are two depending where I look dixonscarphone.com ... View more

wrote: That would be great mate. At least then I can Go at it a different way and if no luck I can go back to resolver and decide what to do. Thank you Dear Sebastian, Apologies for contacting you directly on this matter as I have not heard anything back from Team Know How or Customer Services for since the 7th of Jan and I am unsure if my case is still being actively looked into or not. The case number in question is CC3591537. I have included everything I have sent in writing to Curry’s Northampton including the letter of intent and also Samsung UK have also emailed me personally admitting to misrepresentation and the reason why I waited so long to take this up with Currys was  that Samsung promised it would be out during 2016 and then It was delayed till the end of 2017 before cancelling it completely. I appreciate your time on this matter and in light of all the evidence I have provided I sincerely hope Curry's do the right thing and offer me either a full refund or replacement of my choosing and of course I want to avoid the small claims court if at all possible and I hope that myself and Curry’s can come to a mutual agreement. If the case CC3591537 is still actively being looked into could I ask for this to be confirmed so I know for my own peace of mind Many thanks for your time and co-operation on this matter. Kind Regards, ... View more

wrote: Hi Dale,   That was from Team knohow, a guy named Tom this time.  Do you reckon I should wait? It says I can escalate it to the CEO in 7 days through Resolver.   Thanks I went outside of resolver and just sent an email directly to the CEO, which I am happy to paste here. ... View more

wrote: wrote: Forgot to add this on Friday, had a DM from Mark and all of the questions I posted have been escalated to Samsung's Head Office in Korea so unsure if we will get a reply and flatpanelshd are also going to use their contacts too.   Not heard anything from What Hifi yet either. @ Daleski75 Any news from What Hifi? Nadda ... View more

wrote: wrote: Another reply from Currys, with a final offer of an outstanding £50 on top of the £100 they already offered, blimey! -    "Thank you for your email dated 5th February 2018.  Please accept my apologies for the delay in our response.  I am sorry to advise that we are unable to meet your request to have a full refund of this purchase.  You have had around a year and five months use of this product as a television, which would be the primary use of this device.  As Samsung has decided to follow a different path with the product, we are trying to resolve this with a smart hub which would include all the functions that would be achievable with the USB stick Samsung did not develop.  From what we can see is that the extend would do the same job at the Smarthub so we do not understand why the Smartthings hub would be unusable as this would connect to other Smartthings is your household.  However as a gesture of goodwill regarding this, we would be able to offer a further £50.00 as a BACS payment should you accept this remedy.  Should you wish to reject the above remedy,  we then will have been unable to resolve this matter to your satisfaction.  We have now exhausted our internal complaints process and this is our final position.    We are obliged to inform you that you have the right to refer your complaint to an Alternative Dispute Resolution (ADR) provider.  You have up to twelve months to do this.  Please find below the contact details for a certified ADR provider:  Ombudsman Services  Website: www.ombudsman-services.org  Address:  Ombudsman Services  The Brew House  Wilderspool  Greenall’s Avenue  Warrington  WA4 6HL  We need to advise you that ADR is voluntary and it is not a procedure to which we subscribe.  Therefore any ADR decision would not be binding.  I trust my reply serves to answer your query in full. "   I want to somehow mention 'another customer' receiving over £500 without it sounding like I am only after the money if that makes sense. I can't afford a court case and not happy with £150, but if that's all they are offering then it's better than absolutely nothing. I was hoping to get at least a 4K bluray player out of it haha. I like the way they keep on about the ADR even though they are not signed up to it so therefore you can not use it.  The time period has nothing to do with your claim so point that out and you could add you want further compensation because you have not had the full capabilities of this TV in this tine period as promised, i.e. the ability to control your smart things from your TV. The offer of a smart things hub, just point out to them that it will not allow the integration of your TV in to the smart things, which is what the smart connect dongle would allow. You could ask them how to integrate the TV into the smart things hub? I think they are just trying to act dumb and hope you will accept their rather pathetic offer. As long as @daleski75 is happy you quoting his success then I can not see any reason why not quote is compensation. I still think if court proceedings were started they would pay in full as they are admitting misrepresentation by offering compensation. I don’t mind at all and I only got that by going straight to the top so would need to know if they have done this first so I can help out. ... View more

wrote: Another reply from Currys, with a final offer of an outstanding £50 on top of the £100 they already offered, blimey! -    "Thank you for your email dated 5th February 2018.  Please accept my apologies for the delay in our response.  I am sorry to advise that we are unable to meet your request to have a full refund of this purchase.  You have had around a year and five months use of this product as a television, which would be the primary use of this device.  As Samsung has decided to follow a different path with the product, we are trying to resolve this with a smart hub which would include all the functions that would be achievable with the USB stick Samsung did not develop.  From what we can see is that the extend would do the same job at the Smarthub so we do not understand why the Smartthings hub would be unusable as this would connect to other Smartthings is your household.  However as a gesture of goodwill regarding this, we would be able to offer a further £50.00 as a BACS payment should you accept this remedy.  Should you wish to reject the above remedy,  we then will have been unable to resolve this matter to your satisfaction.  We have now exhausted our internal complaints process and this is our final position.    We are obliged to inform you that you have the right to refer your complaint to an Alternative Dispute Resolution (ADR) provider.  You have up to twelve months to do this.  Please find below the contact details for a certified ADR provider:  Ombudsman Services  Website: www.ombudsman-services.org  Address:  Ombudsman Services  The Brew House  Wilderspool  Greenall’s Avenue  Warrington  WA4 6HL  We need to advise you that ADR is voluntary and it is not a procedure to which we subscribe.  Therefore any ADR decision would not be binding.  I trust my reply serves to answer your query in full. "   I want to somehow mention 'another customer' receiving over £500 without it sounding like I am only after the money if that makes sense. I can't afford a court case and not happy with £150, but if that's all they are offering then it's better than absolutely nothing. I was hoping to get at least a 4K bluray player out of it haha. Was that response from Team Know How or Customer Services? ... View more

wrote: This really is surprising and disappointing from John Lewis.   I personally still have not heard back from the initial email I sent to them (2 weeks ago on Wednesday), if I don’t hear back then I’m going straight to the top with my complaint! That is a very poor show, definitely go straight to the top on this one. ... View more

I am a little bit surprised by JL so far, always heard they had very good customer services, i think they need to take a page out of richer sounds as their customer services so far is exemplorary. ... View more

wrote: Thanks again No worries at all ... View more

wrote: wrote: Would you like to borrow one of my emails again? Haha if you don't mind mate   I want more than £100! Many thanks for the offer but I will be declining as the television has been mis-sold by Curry's and I am within my rights to ask for a full refund or replacement as stated in the case this was my primary reason for buying the tv as it was meant to act as a smart hub which now is no longer possible.   Please can you let me know your thoughts on the above.   Kind Regards, ... View more

wrote: Currys replied this morning -    "Thank you for your email dated 30th January 2018.  Please accept my apologies for the delay in our response.    We do appreciate your frustration, however, we won't be looking to provide a full refund or replacement item.  As a gesture, we'd be happy to provide you with £100.00, to cover the cost of the item in the link below, that will allow you to use some of the features you are missing;  http://www.samsung.com/uk/smartthings/hub-f-hub-uk-v2/  This is purely a gesture and not an admission of liability, please advise if you'd be happy for this resolution.  Thank you for contacting Team knowhow.  Kind regards, "   £100!!? Ha! Would you like to borrow one of my emails again? ... View more

wrote: The original 5 min clip from Planet Earth is still available. What sucks is I brought a cheap 43UJ701v from LG for my bedroom and that plays HLG over iPlayer, Youtube etc and it only cost me £369 yet my tv costing me £1399 doesn't, definitely know who will be getting my money next time and it won't be Samsung.     ... View more

wrote: wrote: Forgot to add this on Friday, had a DM from Mark Hodgkinson and all of the questions I posted have been escalated to Samsung's Head Office in Korea so unsure if we will get a repback,  smadnd flatpanelshd are also going to use their contacts too.   Not heard anything from What Hifi yet either. I contacted what hi fi ages ago and got nothing back same with trusted reviews.  I guess they are more interested in Sony's half baked Dolby Vision saga than Samsung dropping the 2016 range! ... View more

Forgot to add this on Friday, had a DM from Mark and all of the questions I posted have been escalated to Samsung's Head Office in Korea so unsure if we will get a reply and flatpanelshd are also going to use their contacts too.   Not heard anything from What Hifi yet either. ... View more

wrote: wrote: wrote: This is a bit of a game-stopper for me.  A Roku stick is relatively cheap and if BBC iPlayer works via this and delivers HDR-HLG then I will get one and I'm out.  But how do I test, given the BBC have stopped showing BP2 now?  TV early December 2016,  KS9500.  I'm prepared to get one straight away and test if I know how to. Probably can't test it now until next trial.  But even if this works. It's only a work around.  Also it means extra cost and it's a messy implementation.  We have to keep pushing Samsung to enable HLG through BBC i player. Samsung promised along with HDR10+   I am pretty sure HDR10+ will catch on very quickly. Amazon already converted All their HDR content to HDR10+ for USA. It will come to UK soon. From what I read HDR10+ looks amazing.  Nextflix are also seriously looking into streaming HDR10+.    So all KS owners please don't give up on this fight. We can not let big companies like Samsung walk all over their customers. Promising things and then never deliver.    I am sure we would probably find a work Arounds for these problems. But that's is not the point.   i urge people not to give up on this fight. We paid hard earned cash in (some cases over £5000) for these TV's and we have a right to demand Samsung to fulfill their promises.    As a minimum Samsung has to admit and compensate their customers.    In my opinion. We can only challenge the stores like JL and Currys for Smart thing dongle as they advertised it.?  For HLG and HDR10+ Samsung who has to compensate.     I would suggest those who want to continue the refund route move to ks refund as this thread seems to have been hijacked! The roku I thought could do HDR but saw on AV Forums it could not do Iplayer HLG when someone tried it with blue planet 2. The only HLG I have got to work is using the YouTube app on my ks. It would not work via hdmi or USB. But that is not the only issue as hdr10+,  as mentioned looks like it will be used a lot more especially since it is royalty free.  The smart connect was promised and Samsungs offer of a free smart things connect is very poor in that it does not fix the promise.  All the info is on ks refunds and it is a lot smaller.  I think everyone asking for a refund should be on there anyway as it keeps things much tidier, this thread has got a life of it's own now. ... View more