I wouldn't bother contacting Samsung. You'll get an anodyne boilerplate reply. I suspect we'll also be required (or at least be easiest) for each person to submit their own claim as pursuing class action probably more difficult. I ended up not pursuing as the hassle to chase whatever I paid didn't seem worth it in the end. That I said I feel strongly about corporate injustice so might just be bloody minded enough to pursue. The irony is Samsung Pay lost now and miles away from Google Pay ... View more

I agree that if we went to small claims AND had sufficient collateral to show we'd be misled then we'd have very strong case. I wrote a letter in 2017 and got the usual rebuff. I was too busy later with family life to keep pursuing. I would be happy though pursuing a joint action. I did keep hold of the following URL which might help too So disengenuous of Samsung to suggest they never suggested Samsung Pay would be available. I no longer buy any Samsung products and hope in time they go out of business. Vile customer service.    https://www.samsung.com/uk/news/local/watch-this-space-samsung-galaxy-studio-unveiled-at-westfield-white-city/   ... View more

I originally had a v1 box when sky Q launched, its HDMI port at that time was 2. 0a . The  v2 will be hdmi 2. 0b and therefore supports HLG .   Sky may have updated the hdmi port on the old one, not sure tbh   Excusing my ignorance but how do you know which box type you have? Can you find it in Settings        ... View more

Sorry for slightly off topic. Any views of whether best going with Roku SS + or Amazon 4k stick. Was tossing up between the two  ... View more

My pursuit of justice has been on hold.Been busy with life but still considering when I find some quiet time pursuing this through court; just need to understand how much I could be exposed to financially if it didn't go well  As it happens I think there is a very strong case. Samsung has been totally disengenous throughout to suggest Samsung Pay was never promised. For goodness sake they had at least one UK launch event showing off the functionality. Between this and another debacle around lack of HLG support on one of their TVs I'm now boycotting Samsung products. They are a disgrace and in truth I hope the company fails given its contempt for customers . Rant over  ... View more

Could you pm me too. I phoned last week and was told smart hub or nothing    ... View more

I had thought the law isn't quite as black and white and the legal process would look at whether both parties had made reasonable endeavours prior to resolve prior to court. The JL position was as below. "Since you initially contacted us, we’ve been in regular contact with Samsung in order to seek a suitable resolution. In doing so, Samsung advised that unfortunately, for technical reasons they were unable to release the SmartThings Extend dongle, however for customers seeking SmartThings connectivity, they can provide their SmartThings Hub, with the confidence of consistent performance. This will be provided free for charge to customers who purchased selected 2016 televisions; which includes the television you purchased.  Being aware of your concerns surrounding the above proposed solution, we asked Samsung to confirm exactly what the hub would do and how this compares to what was initially offered. Samsung confirmed the following; “SmartThings features & functionality are not dependant on which device is acting as the Hub. SmartThings control is not possible on the TV due to technical reasons. All features & functionality are available for the user through the interface on their mobile device noting the control is the same or better than if it was on the TV. SmartThings users are currently using all features & functionality utilising the SmartThings Hub, therefore the supply of such “Free of charge” will enable customers to experience and enjoy SmartThings with the confidence of consistent performance.” To clarify what SmartThings control would be available directly from the television, Samsung have advised: “No control is available on the TV. If you need to view the SmartThings app on the TV it is possible to Mirror your phone on the TV via either the Smart View app (on iOS and Android) or Samsung Connect (on Samsung devices). Note that the control is still done via the mobile device.” ... View more

Just so I'm clear can anyone confirm they got a refund from JL on the basis of the "dongle" alone. I was in dialogue for months and JL stated categorically they had offered all customers in my position the same deal...and this was far from a refund. If anyone is prepared to give me details I'll go back to JL ... View more

I have given up getting any sort of justice from Samsung. I am going to settle for making sure any review websites feel my wrath and encourage you all do the same. I will  half an eye on this forum but will be focussing my  on my Samsung s2 classic claim for which Samsung Pay never materialised (scoundrels) I have also made a personal vow never to buy another Samsung product in my life either personally or for my business.  ... View more

Yep @AntS, I'm fine with that. Interesting as some of the stuff is, its off topic. Would be good if the Samsung management could so robust in its customer service skills which frankly Id be embarrassed to be associated with...even indirectly ... View more

I  have not forgotten - just busy. Heard back from Samsung and got the expected we will not refund / replace line. I am therefore going to go to small claims court once I have confirmed a couple of things with citizens advice around my maximum liability. I think we have very strong case  ... View more

Sorry for off topic but if anyone here has a Samsung s2 smartwatch then let me know.    I am at the early stages of legal action with Samsung over their heavily suggested availability of Samsung Pay which has never materialised. Now that is a strong case!!  ... View more

@paul1277wrote: @ewanstancarrwrote: My position on the continued JL haitus is that they should  separate out the customer-JL complaint from their own beef with Samsung. Even if JL and others need to manage via "goodwill" for complaining customers that should their priority. This is what I have told them myself  JL have used most excuses and in contact with Samsung is another one.  Samsung have been clear in that they are not supplying the dongle full stop. I think this needs to be pointed out to JL,  that you were promised the dongle some time in 2016 it is now2018. Point out you were being reasonable waiting that long and time is up. Samsung have said they will not supply the dongle,  therefore you were miss sold and are entitled to refund under the consumer regs.  All those who paid with a credit card it's time to go down section 75, and contact your card issuer .  They are taking the **** and this needs pointing out to them.  Paul Yep.Howeer  whilst I am taking a firm line I have been promised an update soon and would prefer to keep things on good terms. If the resolution promised is not acceptable (and if its from Samsung this seems likely!)  then continuation to legal action as per my letter is next route  ... View more

My position on the continued JL haitus is that they should  separate out the customer-JL complaint from their own beef with Samsung. Even if JL and others need to manage via "goodwill" for complaining customers that should their priority. This is what I have told them myself  ... View more

wrote: wrote: @AntS ,  Have Samsung done anything with the reports and the list of unhappy Samsung customers ? Looks like they have by trying to delete all evidence. I would say that is an act of criminality!!!!!!!! Shocking and scandalous. I'm even more riled than ever. They really need to have whats coming.  ... View more

wrote: wrote: Heard back from Samsung through JL    Your query has been passed over from John Lewis for us to look into. First of all, I'd like to thank you for your interest in SmartThings and Samsung TVs. The SmartThings Extend has yet to be officially released and currently in a closed beta program. For the most up-to-date information, sign up for our newsletter on   www.smartthings.com   and   https://www.smartthings.com/uk/extend. However, with a SmartThings v2 Hub, you can add your TV as a 'Thing' to use in the SmartThings app or use your TV with Samsung Connect. If this is something you are interested in, I can look into arranging a v2 Hub to be sent out to you. Please provide me with your TV's model code, serial number and a picture of the label with all the information (usually on the back of the TV). You are not asking for a smart things connect that's in beta,  you wanted the smart connect USB dongle that they advertised back 2016, and them to stop trying to miss lead you with the smart things which will not enable you to connect your TV to smart things.  They are doing their best to confuse the issue and you need to pin them down to the smart connect dongle that was supposed to be given free in 2016. Are you certain about " will not enable you to connect your TV to smart things" Their email above suggests the contrary  ... View more

Heard back from Samsung through JL    Your query has been passed over from John Lewis for us to look into. First of all, I'd like to thank you for your interest in SmartThings and Samsung TVs. The SmartThings Extend has yet to be officially released and currently in a closed beta program. For the most up-to-date information, sign up for our newsletter on   www.smartthings.com   and   https://www.smartthings.com/uk/extend. However, with a SmartThings v2 Hub, you can add your TV as a 'Thing' to use in the SmartThings app or use your TV with Samsung Connect. If this is something you are interested in, I can look into arranging a v2 Hub to be sent out to you. Please provide me with your TV's model code, serial number and a picture of the label with all the information (usually on the back of the TV). ... View more

wrote: I'm interested, what are we talking about in terms of cost to get this together? I don't know yet. I think we may be able to use the small claims court which is peanuts. Give me some time though as I'm busy at work so  can't spend much time currently. What we will need to do is consolidate our "evidence". Do any of you have original packaging etc which mentions compatibility with Samsung pay.. list of URls. We could look to gather somewhere. Let's all have a think and maybe create a better place to communicate /share stuff  ... View more

Does anybody wish to join me in looking to start a class action against Samsung. Regardless of what Samsung say about Samsung Pay and the Gear s2 there were strong implications at launch that the Gear s2 was compatible and that the feature would eventually be supported. There were even events in the UK around launch showing off that functionality. I feel so badly let down and it would  be great if we can build up collateral of any suggestive marketing at the time. Come on -  let't not let this corporate bully off the hook.  ... View more

Has anyone in the UK managed to get Samsung to replace / refund their s2 on this basis (ie no support for Samsung Pay). I sent Samsung a signed-for letter last month requesting a refund under Consumer Rights Act which they have simply ignored (to date). I am therefore going to start legal proceedings, unfortunate but I know the law is on my side.  ... View more

I also support keeping this thread on topic. It was set up to query the lack of support by Samsung for its 2016 and earlier sets in the BBC iplayer HLG trial. QED The reason why SmartThings has come into  this is clear too. The thread quickly converged on a few promises that Samsung made through its advertising in different areas. Namely hdr10+, SmartThings dongle as well as HLG   Each of these potentially gives you an avenue to pursue for refund depending on when you bought your TV.   Any divergence of topic into technical nuances of this and that is off topic. I should know - I started the thread.   Now Ants, can Samsung do more than just monitor this list and start doing something meaningful for customers. Its actually more shameful that they know we exist yet sit there doing nothing. Call that leadership... hang your heads in shame    ... View more

@Jay108 wrote: @hdmi wrote: @paul1277 wrote: I have had confirmation this morning that Samsung have agreed to replace my 65ks9500 with a brand new 65q9f  TV.   As such my fight with Samsung is now over as it would be difficult for me to criticize them as that or a refund is all I wanted,  and they have done the right thing.   I do hope everyone here gets sorted and I hope my input has helped some. I will keep watching and anyone can pm me if need be.  Thanks Paul well done  @paul1277   Apology, If i have missed this.  Please can you clarify on what grounds did Samsung agree to replace your TV? Was it for lack of HLG, HDR10+ and Dongle support?  Also the q9f model does it have FALD?  Full Back LED like 9500? Thanks .  Jay. Well done indeed. Yes mpre details please. Does this suggest Samsung are working their way down AntS list ? I know that Samsung is dealing with my complaint directly (currently) and I'm waiting to hear what they'll do for me. Hopefully replace my UE55KS7000 with a QE55Q7F or similar... ... View more

@paul1111 wrote: @ewanstancarr wrote: My retailer has responded. Has said they have communicated directly with Samsung and now wish to connect me with them to resolve the situation. That does not  sound hopeful but  I will know more tomorrow. Sounds like a potential brush off as can't see how Samsung will wave a magic wand...and anyway would prefer to deal with retailer rather than Samsung.  Ants - what is Samsungs intentions (and when) around this "list"?  I would reply you will listen but remind the retailer that under the Oct 2015 European Consumer regs they are responsible for the misrepresentation and if Samsungs resolution is a free Smart Things connect worth £50 that still will not enable the TV to be connected the IOT, I would say no thanks because it does not resolve the situation. If you look back another member  @daleski75 was offered the Hub from Samsung which he declined as a solution and was given £550 + in vouchers from Curry's. They again are trying their best to wiggle out of this. It seems that Richer Sounds and JL seem to be doing the right thing, Curry's just need a little bit more of a push. Thing to remember is they have not said no, but are saying they want to resolve it, which to me is they are admitting they are in the wrong. That's all we need. Is there any chance you could post their actual reply for us to see their wording as it may help to go forward. Thanks Paul I don't have written response yet which I will insist upon. Retailer is JL. Yes I understand about the misrepresentation so won't   be letting JL off the hook. And yes, I suspect Samsung will offer me a free connect. If you can repoint me at limitations of the Smartthings connect that would help. I will share formal response from JL when I get it. I have only progressed this by phone  after chasing my initial (written) correspondence which was left unanswered ... View more

My retailer has responded. Has said they have communicated directly with Samsung and now wish to connect me with them to resolve the situation. That does not  sound hopeful but  I will know more tomorrow. Sounds like a potential brush off as can't see how Samsung will wave a magic wand...and anyway would prefer to deal with retailer rather than Samsung.  Ants - what is Samsungs intentions (and when) around this "list"?  ... View more

Aside from pursuing our individual claims I think the least of us can do is spread the word on the review sections of all the big retailers stating how appalling the support is. I fear some of the so called independent electronic sites won't run much as may not like to bite the hand that (ultimately) feeds.  Yes, us pushing this won't ultimately put a a debt in Samsung profits but let's just do what we can. I run my own business and Samsung has certainly lost me as customer for ever.. I never thought it would ever come to that. Shameful behavior and customer service that is fit for the bin  ... View more

@AntS wrote: @BrokenHearted and @bp76: I've added you. Thanks!   @Neil81 and @ne_on: You guys are already on the list. Ants, Can you confirm that I am. I started the thread. I am still in communication with my retailer. I understand my retailer is looking at this more holistically also ie its relationship with Samsung ... View more

You could start a class action but I think that needs at least 40 people to get together. As a previous poster said though  likely they will end up going down the "goodwill" route which means each and every complainant has to jump through the hoops  ... View more

I think it's fantastic that everyone is keeping the flames up on this one. Samsung has treated customers appallingly and  it's day will come. Hopefully the word will spread and eventually reach a wider population.. especially on the broader issue of their dire customer service ... View more

Not been on here for a while as been unwell. Any update Ant? This thread has grown hugely and clearly reflects a lot of resentment. That being so.. you say the thread is being noticed. How then can anyone with any moral fibre in senior Samsung management sit by and do nothing. What's the plan?   I got round to contacting my retailer so will let you know how I get on ... View more

@Nickyd wrote: Success in Switzerland! After a few emails sending evidence to Swiss Samsung customer support, they agreed to give me a full refund for my 1 year old gear S2. I've bought the gear sport and it works great!  Well done. Great news. ... View more