@jaguar1 wrote: hiya   my emails have been thorough using all the info provided in condensed thread but it looks like they want a solicitor letter to put forward case and if no success threaten legal action.   JL wants me to committ to paying solictor stupid money to take forward case or just drop it Just respond that there is no requirement to use a soilcitor in a civil case. Also have you sent the details to there customer support, not their legal department.  Start a section 75.  You can also inform them that their refusal to deal with you is unreasonable and leaves you with no alternative but to contact Citizens Advice to start legal proceedings. We know they have all ready paid up before court, including court costs. ... View more

@jaguar1 wrote: hi all   ive just written to the john lewis legal team explaining in detail my complaint and they have replied by stating they, the legal team, are unable to consider the complaint unless it is made by a a solicitor on my behalf. ive spoken to a few consumer law solicitors and their initial consultatio/consideration fees are quitw considerable.   however the JL rep did say others who were successful did send solicitor letters ,cases i referred to from the site, so can anyone help with forwarding solicitor details i can contact who are familiar with this problem and have managed a positive outcome.   thank you  What a load of rubbish. You do not need to use a solicitor.  There is a more condensed version with lots of advice here, https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-Refund-usefull-info/td-p/579806   Us this tool to write a letter,   https://www.which.co.uk/tools/faulty-goods-complaint-tool/   Put in there that there is no requirement to use a solicitor.  Next, if you paid via credit card, if only part you can claim a Consumer Credit Section 75. All you have to do is phone the credit card company, and explain the misrepresentation. They will explain everything.  Paul ... View more

@KPerkins wrote: My tv apparently has recording capabilities but I have terrible knowledge with technology, how can I set up to record? Just a USB drive then press record or record from scheduled list.  ... View more

@dipesh44 wrote: I think we will need reference numbers for claims that have been successful against credit providers. Do we have any? If you look on the ks refunds results thread,  there are all the people who have had results.  But saying that I am sure they know. Because it is not court you can still mention these results.  But the ADR result does have a reference number.  ... View more

@aretzios wrote: You are absolutely right.  However, it would certainly take a dedicated legal team to get this going, and I am not sure that this is possible at this time.  Yes, I am sure that the costs to Samsung would be substantial. This is not a cheap repair.  In fact, it is a replacement of the TV.  I am also sure that at Samsung there are furious meetings back and forth on this and probably a preparation for a court challenge. If it is a known fault then under the 2015 consumer law you are entitled to a repair up to 6 years.  The ks refund more info thread has all the info how to go about it.  If you bought by credit card you have section 75. Paul ... View more

@dipesh44 wrote: First direct still playing hard ball. My case was sent to complaints after being rejetted at first. They responded with this   I have reviewed matters afresh. Whilst acknowledge your disappointment that you're unable to source the SmartThings Extend Hub to use in conjunction with your television, I agree with Wendy's response. As the Samsung television that was purchased from Currys online was delivered and received in 2016 and is working as intended, I'm unable to conclusively establish a breach of contract and/or misrepresentation has occurred on the part of Currys, with whom you have the contract. Therefore, I'm unable to agree a refund of the total cost of the television No problem,  next step is FSO.  The credit card issuer must give you the details and reference number so you can move your claim there.  Be sure to include the ADR decision and that other cards have given refunds to support you claim.    The FSO is independent and will follow the law.  Paul ... View more

@Richierich99 wrote: Update..... Im. Currently halfway through my section 75 claim against curry's creation finance  I've heard nothing from the finance company so decided to phone them.    They said I'm 4 weeks in so I'm halfway through my  Claim,they stated curry's have not yet  responded to them so I just gotta wait another 4 weeks.....   Regards  Another delaying tactic they use to ware you down. Did you know you can also try to claim 8% interest from when the claim started, and I am not sure if you can do so from the day you bought the set. The credit card company will help you there. ... View more

@hmsq wrote: I'll have a look again. Waiting on the team that deals with section 75. Have been told they don't work on a time frame for the queries, so told it can take some considerable time to deal. I said  been dealing with Currys since August last year, think i'm used to it by now waiting.   Hi,  you should have response in a reasonable time frame,  and I think you have been reasonable. Request that they elevate to the appeals stage. Do it by email,  and if refuse got to the FSO.  They have to be reasonable.  Paul ... View more

@Tyler_Durden wrote: @jaguar1 wrote: Hi everyone I bought a Samsung ue65ks8000 in jan 2017, ive started a claim for a refund and just got a call from a case manager customer relations in head of customer services who stated they cant refund as there was a clause in the description of the item which is below.   “Don't forget... If you want to connect your TV to a blu-ray player, games console, soundbar or soundbase then you'll need a HDMI cable. View our collection of cables & connections And if you’re looking to elevate your viewing experience with cable management, then why not take a look at our wall mounts and TV stands. *Some services may require subscription (sold separately) Please note: A Smart TV is a platform that can run 3rd party Apps. 3rd party content providers may remove Apps from the Smart TV platform or stop supporting them at any time, and we cannot guarantee an App’s availability. When new Smart TV products are launched, there may also be a delay before certain Apps become available. Availability of Apps is not included within the terms of the manufacturer’s warranty, or the John Lewis 2-year Guarantee for audio visual products, or the 5-year Guarantee for TVs.”   I have never seen this before and to me it looks JL has inserted this in ALL samsung tvs they have sold and are selling now and lying this clause was always there when i bought the tv. Has anyone seen this before??? Then i got a call from a customer relations manager who advised to contact Samsung for a hub or if i reject that to contact their legal dept..   Please help   thanks guys for any help advice received         I don't see what any of that has to do with our situation. Yep seen this before.  It is a last ditch effort to try to confuse the situation.    Just suppose the  Netflix app was removed then the retailer can not be responsible. Like I said you will see it in all if the retailers t and c.  What you have to point out the Smart things function of the tv is not an app,  full stop. It is a hard wired built-in function of the tv,  and it was advertised that once the USB dongle was made available this function would work.  That would then enable the tv to be the center of your internet of Things. You need to point this out,  and ask where it says they can not be help responsible for the actual functions of the tv. Bit like saying they can not be help responsible if the tuner packs up,  or the HDMI sockets fails,  or the recording function ( which they do have real issues with)  fails.  You need to make this absolutely clear because I think it is not so much you that is confused,  but it is to confuse the court or if going down section 75, the credit card companies.   It is basically chipping away at all their attempts to confuse.  Paul ... View more

@hmsq wrote: Just started my Section 75 claim with my CC Amex UK, will keep you guys informed of the outcome. Thanks for letting us know.  Have you looked on the more info thread which is a more condensed version of this thread,  with all the useful info?  ... View more

@Ajb93 wrote: I just bought a new Samsung TV and just wondered if it’s capable of recording to a USB drive.    Some remotes have REC on them but my one unfortunately does not, however I have read some devices have the ability through the TV.   Any information on this would be greatly appreciated.     I don't think you can.  ... View more

@Ronhilditch wrote: Bought a UE55NU8000, one factor was a Freesat tuner with twin LNB inputs and the ability to record to an external hard drive.  Or so I thought!  Is it unreasonable to assume when there are twin LNB inputs, it should be possible to watch one channel and record another one simultaneously?  Didn't work and got nowhere with the Samsung Help Line.  Just sorry it doesn't do that!   Still it recorded, sometimes?  Either got all of the recording or part of it or nothing at all.  Now it will only record if the TV is on and tuned to the channel being recorded.  Over the few months since I bought it, recording has just got worse.  Had set top boxes from Humax and Echostar, with twin tuners and never had a problem recording.  With twin LNB inputs both vertical and horizontal polarisation are available simultaneously!  Why on earth can't Samsung get their act together?     For such a large tech company it is very odd they can not sort this issue.  One good thing is because Samsung now acknowledge this as an ongoing fault all owners who have this and not happy you can ask you retailer for a refund due to faulty goods.  ... View more

@tranx wrote: In that thread and '3 weeks ago' the mod @AntS said :- {  Regarding the thread's main topic of having issues with scheduled recording, this is the statement I've been given: “We are aware of a small number of customers facing difficulties when making scheduled recordings, especially when using “Series Link”.  We are investigating these complaints and will resolve them with a future software update.  We do not currently have a timeline for the release."  }   Yet with the F8000 Samsung CS even claimed in the end that there must have been something wrong with the transmissions! and someone else has said something similar here before. To my knowledge the complaints of such customers, including ourselves with both QE65Q9FNATXXU and the previous UE55F8000ST, have been made for least 6 years.   Therefore, at this very late stage, the statement remains much too vague and appears simply to be further obfuscation. Clearly this a very longstanding issue and it is absurd for Samsung still to be 'investigating' and that Customer Services still claims not even to know that there is a problem - and what about the software updates for the historic models, F8000 etc?   The statement implies that there may be customers who are able to make scheduled recordings, but of course they would not complain so Samsung could not know if there were any. Therefore it might help for Samsung to discover whether forum members can make scheduled recordings...but maybe not...   It is quite possible that, just as our retailers and Samsung  CS have claimed by way of a sort of excuse, it may only be a (relatively) 'small number' of people who would want to do recordings at all. Yet those are the very customers who would have purchased their many and various Samsung TVs because they were claimed to possess comprehensive recording functions....Come on Samsung, why not give yourselves a deadline? I have had  a 65ks9500,  q9f,  and even 900r 8k tv and all would not do scheduled recording. Funny thing is I have am alder Samsung 32 single tuner smart tv and Samsung freesat  duel recorded which both work  fine.  Samsung exchanged the ks due to this issue.  ... View more

@Tyler_Durden wrote: @jaguar1 wrote: Hi everyone I bought a Samsung ue65ks8000 in jan 2017, ive started a claim for a refund and just got a call from a case manager customer relations in head of customer services who stated they cant refund as there was a clause in the description of the item which is below.   “Don't forget... If you want to connect your TV to a blu-ray player, games console, soundbar or soundbase then you'll need a HDMI cable. View our collection of cables & connections And if you’re looking to elevate your viewing experience with cable management, then why not take a look at our wall mounts and TV stands. *Some services may require subscription (sold separately) Please note: A Smart TV is a platform that can run 3rd party Apps. 3rd party content providers may remove Apps from the Smart TV platform or stop supporting them at any time, and we cannot guarantee an App’s availability. When new Smart TV products are launched, there may also be a delay before certain Apps become available. Availability of Apps is not included within the terms of the manufacturer’s warranty, or the John Lewis 2-year Guarantee for audio visual products, or the 5-year Guarantee for TVs.”   I have never seen this before and to me it looks JL has inserted this in ALL samsung tvs they have sold and are selling now and lying this clause was always there when i bought the tv. Has anyone seen this before??? Then i got a call from a customer relations manager who advised to contact Samsung for a hub or if i reject that to contact their legal dept..   Please help   thanks guys for any help advice received         I don't see what any of that has to do with our situation. Yep seen this before,  they are using the app argument saying they cannot be held responsible for third party apps. This is correct but the smart things is not an app but a built-in function of the tv.  You were told that to enable the smart thing function you would need the USB dongle that would be supplied free. This never happened so is misrepresentation.  ... View more

@Richierich99 wrote: @tarbat wrote: @dipesh44 wrote: Why pay at all if you truly believe you are innocent Companies often pay full or partial refunds as a goodwill gesture without admitting fault. Just because Currys and John Lewis have made refunds doesn’t indicate that they admit that they’re at fault. Any luck with the court claim? Richer Sounds lost their ADR so had to give a full refund. Curry's so far have not and I think they will never let this get to court because it sets a president,  so will settle always before.  ... View more

@tranx wrote: @paul1277that's very interesting to hear that Samsung has acknowledged a problem with recording.   I have looked for such a post but not found it yet - would you kindly provide a link? It was one of the moderators here @AntS who posted the information.  ... View more

@tranx wrote: Model QE65Q9FNATXXU - 6 months old in UK   As someone else also noted much earlier, it was only in the first two weeks that we had any success with recording programmes which had been scheduled  from the EPG.   Manual recording has always worked fine to two different hard drives with independent power supplies, and to a 32GB USB memory stick, and with both the Terrestrial and the Satellite tuners, but scheduled programmes using the EPG  have since always fail to record.   Before, for over 4 years, and in spite of much bother over it, we had the same trouble with the F8000 but Samsung was never able to fix the issue, or even to recognise that there was a problem. This time on a trial phone call to Samsung CS there was even some suggestion that it was the responsibility of the (non-'Freesat') EPG provider, but I think that is also associated with Samsung...   With the same Dish and Aerial our Sat and Terrestrial PVRs record flawlessly so clearly there is a fault with the QE9, but I really don't want to go through all that again and Samsung appears so far to have got away with it yet again. Know issue which Samsung have admitted toon the recording issues thread.  ... View more

@Leet2274 wrote: So you wont even get 5.1 from all the netflix originals etc...     Netflix is Dolby Digital+ and Dolby Atmos if you have a LG of Microsoft,  not DTS.  ... View more

@mrtickle wrote: A picture tells a thousand words.   Yep everyone should be going here and post an excellent review. Curry's do monitor Trust Pilot,  and do respond.  ... View more

@Richierich99 wrote: I no I sent curry's a link to this forum were someone had a much better offer than me and I said how is that fair as they stated in there email that £150 was a fair offer..   I'm not gonna accept the offer cause If I bought a new TV with a £1000 I'm going back on my self and will be worse off.   I'm got a letter from creation fiance for a section 75 and they want be to send proof of misrepresentation.  Few questions  1..shall I send them all my emails  corrosponding talks with me and currys   2... Or shall I just state the facts with what I was promised ie.. The USB extend dongle with curry's website tech talk links   Regards  Just the fact that they admit to advertising the feature as a future feature and then don't deliver is misrepresentation.  Send them everything,  and the Alternative Dispute resolution against Richer Sounds,  which is posted in the more info thread.  ... View more

@Richierich99 wrote: I paid £1999 for my ks658000 back in October 2016   I can't reply to everyone like how do you group the conversation together so I can reply without having to reply to a single conversation  So they have halved it after just 2 years. Good job the law says full refund for misrepresentation.  By replying it gets posted for everyone to see.  ... View more

@Richierich99 wrote: July 2018 samsung dropped the dongle I believe.  I think curry's are treating my TV as faulty and telling me info that is so obvious..    Bunch of crooks!  That's a change in offering you a partial refund,  is that are acknowledging they are in the wrong. It is an offer to settle out of court without any admission to misrepresentation.  They would not offer that if they did not have to.  I like this offer is non negotiable,  yet that is what they have said with each offer.  It was just last year Samsung official pulled the dongle.  They have done it before trying to confuse faulty and misrepresentation.  ... View more

@Hitsta wrote: It’s not exactly fraud when the team knowhow say you are covered for “what ever happens” no matter how it happened right? We must make sure we are doing everything correctly. But I could argue that misrepresentation should come under " what ever happens " protection,  as long as you are clear what you are claiming against.  Paul ... View more

@dipesh44 wrote: If the credit company refuses then the next step woiwo be to take it to the fsa You must first appeal their decision which they must give you details of.  What seems to be happening is on appeal we are getting the right result.  FSA is the last step which I do not think we have got to yet.  ... View more

@Richierich99 wrote: Just phoned up creation to file a section 75 asked to speak to management... 15 mins later while on hol, no sorry we cannot take this Any further!   I told her on the phone that I know of a case and in the same situation as me is getting a full refund, all she said was I can't discuss this and kept on saying its a different problem to mine! I told her no it's not its same the tv the same problem.. But no not having it!!    Last email I had was from a Connor who works for craetion aswell as I've been told on the phone a few mins ago!    I said to her that's why I'm not getting a fefund or anything else cause your all in it together, she says no it's because I'm dealing with someone else and they won't take it further! But the other person who is getting a full refund is dealing with a totally different person that's why that person is getting a refund!!    ***** joke of a company now what do I do I've been left haging!?    Update... Gets home finds a letter by creation that their investigating a claim for section 75.. Cause I did phone them up a few days ago, so looks like I could of just been fobbed off with.the above.... Let's hope it goes through cause now I'm willing to go to a small claims court!      You need to ask Creation for their appeals procedures as they must have them, just like with credit card,  which initially they said no,  but on appeal paid out.  Remember they will fight all the way.  ... View more

@Richierich99 wrote: Sent curry's this email  Dear sir   Many thanks for the offer for the hub and the £150 of goodwill gesture, but I will be declining as the television has been mis-sold by (yourselves) Curry's.  And I am within my rights to ask for a full refund or replacement as stated in this case, this was my primary reason for buying the tv as it was meant to act as a smart hub which now is no longer possible. The SmartThings Hub you linked is absolutely useless to me, as I require the SmartThings Extend dongle which you were supposed to provide with the TV in order to connect with the SmartThings Hub - without this it's unuseable!!.  Just to clarify you can not connect the TV to anything without the smart extend dongle.  The hub V2 will not connect to the TV only a mobile device which is not what I wanted and that is why I purchased this tv in the first place..  Could you possibly answer my questions! So we have an understanding thank you.  (1)..  So in all I've bought and paid for a £2000 TV that's got a built in hub which I can not use! As its Just now a thing that I can not use.?  When in fact I could of just bought a cheaper TV without the built in hub?  (2)..  Back in October 2016 I had my heart set on this particular tv ( samsung ks658000) which going by your websites back in 2016 I was looking forward to the smart Connect USB dongle which now is no longer coming out, but you still continue today to advertise on your websites!?  Your websites...   https://www.currys.co.uk/gbuk/samsung-tv-technology-1888-commercial.html http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv Surely that above is missleading/misseling and    misrepresented  and FALSE ADVERTISING! as I'm sure you are well a where that Samsung are not going to realese the smart connect dongle so why are you still advertising on your websites as of today that I follow?  (3).. I  take it you are aware of the October 2015 European Consumer regs? (4)..  Do you know the difference between the hub and the dongle?  (5).. Do you accept the misrepresented TV?  (6).. It is quite clear that if the retail advertises something it does not matter where they got the information from, it is the retailers responsibility, not the manufacturer.?  There are no time limits to make a claim apart from the 6 year time limit for misrepresentation , and it is not fit for purpose because you can not control the tv with the build in hub that requires a smart extend USB dongle as advertised on your website, and a result is a breach of contract   Your failure to offer a full refund or a replacement is a clear breech of said regs.  I have been in touch with Citizens Advice therefore know my rights and they have also opened a case with Trading standards.  I'm wanting a full refund or exchange of the same specs so I hope we can come to a mutual agreement!  If not I will have no choice but  pursue a claim for section 75! Yours sincerely        This is there reply.... Not even answering my questions!      Thank you for your email.    I'm sorry to learn you are dissatisfied with my offer. As advised previously, we would not be looking to offer you a refund or replacement on your Samsung TV. The TV as sold to you is fulfilling it's primary purpose and is not defective in any way.     While I understand what you have advised about the money you have spent on the TV and you being disappointed that the SmartThings dongle is now not included, this is something that has happened beyond our control and we have not knowingly sold the TV to you in this way. There was no mis-advertising at the point you bought the TV as all was set for the SmartThings feature to be released until the back track was announced by Samsung in 2018.   I feel my resolution is fair given what is known about this line of TV's and the SmartThings feature issue. If you do feel my offer is not acceptable then you to have the right to take the matter further with a third party moving forward.   If you do require any further information then please let me know.      Yours sincerely,   ****** ******     I like the point they make that there was no misrepresentation at point of sale,  which I agree with,  but the law is quite clear that it must also meet expectations which they promised awould be a future feature of the tv at no extra cost. This did not happen,  we know it is BS,  but that is their tactic they are using and trying to bluff you out.  ... View more

@Richierich99 wrote: Latest email from curry's what do I do next as never done this before...  They seem to ignore everything I say...   Now shall I file a section 75      Thank you for your email, and please accept my apologies for the delay in my response.     I am sorry to learn that you remain disappointed with the resolution that we have offered. Our position remains that in our view, as the television is fit for its intended purpose, is of satisfactory quality and not defective, we do not agree that you are entitled to a full refund of the purchase price or an exchange.   We do feel that the option to obtain a free of charge Samsung SmartThings hub ( V2 ) is a reasonable remedy, given that Samsung have taken the decision to not introduce the SmartThings dongle. The SmartThings Hub ( V2 ) can be obtained by contacting support@smartthings.co.uk and providing the following information:     TV model number Serial number Picture of the  label containing all model  / serial details ( this can usually be found on the back of the TV ) Proof of purchase     In addition to the above, I am able to offer you a live with  payment  to the value of £150 to be paid as a BACS transfer. This offer is made on a without  prejudice  basis and in full and final settlement of this matter.   Should you wish to accept this full and final offer, please kindly confirm by return and I will be happy to make the necessary arrangements.     Yours sincerely,   ****** ****** CEO Support Team Team Knowhow™ Customer Contact Centre Tel: 0344 561 6372 Yep now section 75 ... View more

@cyuut wrote: @paul1277 Thanks Paul. Yes being silly and looking at the output settings of tv.   On the ps4 i have output set to hdmi and bitstream dolby.    I've tried multiple games which i know have atmos as well as the Prime app and the Netflix app on the ps4. I think the Netflix and Prime app are not Atmos supporting yet on the PS4. That is why try a sample Atmos demo to check the PS4 is sending correctly.  ... View more

@WJA wrote: Hi,   I picked up a new Q8FN today and aware that there is going to be Uniformity issues (Dirty ScreenEffect) when viewing single colors...however my screen also has a purplish tint on the left and yellowish tint on the right side of screen. Any thoughts?        Have you reported this as a fault to your retailer as the first priority. Does not look good.  ... View more