@bcab17 wrote: There are many people that feel the lip-sync proplem is caused by the TV, not the soundbar. I'm just trying to figure out if it's only a Samsung problem (in my case, with 2019 QLED line).   Locally, I have opnly seen the LG C8 and C9, and there's no built in soundbar...so a separate soundbar would be needed. Whether it's an LG OLED or perhaps a Sony LED, connected to any number of soundbars, I need to find out if the DD audio from an external source, like a cable box, connected with HDMI to ANY tv, will have the lip-sync issue. Sometimes but it's fixable. I have a shield and use either Kodi or VLC connected to me Denon via HDMI. Denon connected via arc. EARC is supposed to reduce the problem, and it will send through full bandwidth atmos, and DTS X.  That means any sound bar or system needs to have EARC, and enough HDMI inputs.  ... View more

Yes ... View more

@bcab17 wrote: @paul1277 wrote: @bcab17 wrote: @m-oc wrote: I've been watching my new LG OLED65W9PLA all evening. No issues whatsoever. It is more expensive than the Q90R but with recent offers it's not much more than the combined price of the Q90R duo. After wasting a lot of time on the Q90R it's a relief.  Glad to hear that. You did not mention a soundbar. Are you not using one? The w LG has a big atmos soundbar built in. I had all those sync problems with Samsung Ks series, and among other reasons it went back. I got the LG c8 and everything just worked. It was still bright enough.  The EARC is suppose to sort the problem, so make sure any sound bar is EARC HDMI.  Paul So you've got external sources sending DD audio through HDMI to the tv, and no lip sync problem? Before I had my Denon avr I had sky box straight to the HDMI on the TV. The only way I could fix the lip sync was set the tv to stero not DD. I bought the Denon and sky in to Denon  and when using the Denon all ok, but if I use the tv speakers, and sky set to DD problems.  EARC us hopefully going to sort it, as long as your devices are compatible.  Paul ... View more

@bcab17 wrote: @m-oc wrote: I've been watching my new LG OLED65W9PLA all evening. No issues whatsoever. It is more expensive than the Q90R but with recent offers it's not much more than the combined price of the Q90R duo. After wasting a lot of time on the Q90R it's a relief.  Glad to hear that. You did not mention a soundbar. Are you not using one? The w LG has a big atmos soundbar built in. I had all those sync problems with Samsung Ks series, and among other reasons it went back. I got the LG c8 and everything just worked. It was still bright enough.  The EARC is suppose to sort the problem, so make sure any sound bar is EARC HDMI.  Paul ... View more

@Rictheman wrote: I have a brand new Samsung 50" Smart TV and use a Sky Q 2Tb box. Set it all up and all worked fine. Next time I switched on I got HDCP not supported! Re plugged in my 'old' 40" curved Samsung and that worked fine. Switched back to new Smart TV and still got the HDCP message. Prior to that appearing I got a nano second of Sky picture and sound which made me suspicious it was Sky not the TV. Spent about an hour on the phone with a very helpful Sky technician who tried a number of things and finally suggested removing the HDMI cable from both devices and removing the power from both too. Did this and it worked ...... or so I thought. Next day the same issue!! What I have found out is that if the Sky Q box is in standby and I switch on the TV first and then switch the Sky box on it works OK..... sometimes. It's very annoying that a brand new Smart TV and Sky Q Box wont, in this day and age, work without problems. The problem appears to be with HDCP which is an old antiquated piece of rubbish. Grrrr Sounds like a faulty tv. If it works and then stops, normally a fault.  Report it to your retailer, and if within the first 30 days, you can reject as faulty, and you can ask for, and this is your choice, repair, replacement, or full refund, and if bought and had delivered, free return. After 30 days, you have to allow one attempt at repair, then same options. 2015 consumer law.  Paul ... View more

@DannyT wrote: Whilst we can't say exactly what is included in the update, most updates only enhance your experience. It can provide security, new apps, new features, and we'd always recommend updating when they are available.   As regarding the KS refunds check out Paul1277's first post in this thread to find out more info.  The condensed thread ks owners refund more info, and ks owners refund results are easier to navigate through.  Richer Sounds have been great and given all their customers refunds which asked, the other retailers have been more problematic.  Read through the threads.  Paul ... View more

@gfsracing wrote: The latest update is fine   I dont know what version you are on but the TV now does everything apart from BBC Iplayer UHD incl HLG over HDMI Don't forget the promise of the free USB dongle that would have enabled the smart things internet of things, which was advertised, but never supplied, and HDR 10+. Paul ... View more

@Tony47 wrote: @Goody1 wrote: This morning I rang Samsung about this storage issue as I noticed that the Britbox app had been automatically downloaded and not uninstallable. This leaves me with 1% or 16.5Mb! I have nowTV and BT Sports apps installed and the sotware update button was greyed out!   The chap I spoke to told me that their engineers knew about it  and they were working on a software update, to release more memory and there would defintely be a software update, soon. I asked him, would that be a couple of years, and he said as few months. Then he said not to worry as the problem had been registered within the first year of warranty   I don't understand why they just don't make an offical statement and promise of the update, to alay everyones fear and frustation!     The chap you spoke to is just echoing what Samsung have been saying for over a year. It's just designed to fob you off. There is no update and it will never happen. Storage can't be magicked out of thin air with a software update. The issue is hardware - for some reason only 1GB was installed on the NU range whereas other ranges have 4GB. Whether this is across the whole range or just batches is not clear. If you keep pushing with your retailer you should eventually get a resolution, either a refund or an exchange. Samsung themselves won't give way, they'll just keep stringing you along. Two things I found is you can not make a complaint to trading standards, but citizens Advice will pass the complaint on, and if enough are passed on then they will have a look.  The other important thing is when Samsung engineering admitted they knew of the problem that meets the requirements for the 2015 consumer law, that it is a known issue, and been there since purchase. If you have that in writing then that now opens the door for everyone to insist it is not fit for purpose, as advertised, as a smart TV, and you can demand either a replacement, repair, or refund. You could also argue misrepresentation, as it will not do as advertised due to the limited memory on board, and as you know you can not run apps off a memory stick.  Google the Which consumer law 2015 tool, which gives advice and a template to write to your retailers.  Remember you must report to your retailers, as they are responsible not the Manufacturer, most important.  Paul ... View more

@AndrewL wrote: Sorry to hear of your frustration, @rojw13. In the user manual it does mention that Dolby Atmos is only available on the soundbar via an HDMI connection to an external device. To find out more please check the link below and scroll to page 16. http://downloadcenter.samsung.com/content/UM/201808/20180828102957178/HW-N850_ZA_FullManual_02_ENG_180809.pdf I bet they did not mention that this TV cannot pass Dolby Atmos through to your Samsung Atmos soundbar. I think slightly mislabeled.  Not that Samsung ever make claims which are not true. Bit like on the KS series with BBC iPlayer HLG, the so called free dongle to enable smart things, which never happened. The removal of the TV's specs, in respect to DTS and video support.  Then you get the 8k 900R Which apparently does not meet the 8K special, but the so called one box 2.1 HDMI update, only one HDMI is 2.1. Never believe, but get in writing from your supplier as they are responsible.  ... View more

@Mylo75 wrote: Been there and dealt with the ombudsman for over 6 months now and got nowhere either. I sent them the currys advert about the dongle but they didn't want to know.    Anyone had any joy taking currys to court? It's in the results page and they settled before Court.  ... View more

@Richierich99 wrote: Any links I should I should send to the Ombudsmen as I'm sure I've not sent them any yet, only creation fiance  Thx Yes send them everything, especially the Curry's Web advert where it is absolutely clear about the free dongle would be supplied.  ... View more

@Richierich99 wrote: Any help much appreciated....     Thank you for your patience whilst I’ve been looking into your complaint. I’ve now reviewed all the information provided by you and Creation Consumer Finance Ltd (CCF). Having done this, I’d like to explain my findings. Summary of your complaint You contacted our service because you’re unhappy about how CCF has handled your section 75 claim.  When you contacted us, it had been about 16 weeks since you made your section 75 claim with CCF and you hadn’t heard anything back since you emailed them on 3 May 2016 stating that you’ve given them reasonable time. Background of your complaint After researching on the TVs available at the time, you purchased a TV from Curry’s PCW on 22 October 2016 You said from your research, the specification of the TVs available at the time were not vastly different. However, what intrigued you about this particular Samsung TV was the in built smart things ability to control smart devices around the home. And because the other TVs did not offer this feature, this is what influenced your decision to purchase the Samsung TV. Samsung has now announced that they will no longer proceed with the USB dongle and because of this, you feel the Samsung TV has been mis sold by Curry’s PCW. You feel that even though you’ve been misguided by Samsung, you have to take up your case with the retailer, Curry’s PCW. And in this instance, because CCF can be jointly held responsible under the Consumer Credit Act, you want a full refund. My Findings Section 75 of the Consumer Credit Act 1974 (CCA), says that in certain circumstances, the borrower under a credit agreement has an equal right to claim against the credit provider if there’s a breach of contract or misrepresentation by the supplier of goods and services. My role here is to review if  Creation Consumer Finance Ltd has taken into account any relevant obligations that arise out of the financial product or service it provides to you, which includes ‘under section 75’. CCF said they’ve declined your claim because you were offered an alternative product (smart thing hub) which will provide similar functionality to the previously advertised item and the item was not knowingly mis-sold. They also said you had use of the TV for three years and it took two years for you to raise a complaint. And because the item is primarily a TV, and primarily used as such, it’s unreasonable to offer a full refund. However, you said you don’t like this alternative product because it requires using your mobile phone and you don’t want to do this.  You found out in 2018 that Samsung has taken the decision not to introduce the smart thing dongle and this is why you approached Curry’s PWC but they have been unable to resolve your complaint. CCF also said that they were unable to respond to your claim quicker because they were waiting for further information from Curry’s PCW. Considering the circumstances of a Section 75 claim, CCF needs information from Curry’s PCW to investigate your claim. Having reviewed the information from both sides, it’s difficult to hold Curry’s PCW accountable for Samsung not providing the USB dongle because it wasn’t Curry’s PCW that advertised this feature or made it part of your contract. You also used the TV for over 2 years before making your complaint which indicates the TV was performing it’s primary function for this period. I haven’t seen enough evidence to say you wouldn’t have proceeded with the purchase without the USB dongle. Because of this, I don’t think it’s unreasonable for CCF to decline your claim for a full refund. I agree that Creation Consumer Finance declined your claim fairly, based on the circumstances and I won’t be recommending that they do anything further. What happens next I think this is a fair outcome in the circumstances, for the reasons I’ve explained. But if you decide that you don’t accept what I’ve said, then please let me know by 14 November 2019. If I can’t resolve things then an ombudsman here can look at everything again and make a final decision. If I don’t hear from you by that date we might not be able to look at your complaint again.   Kind regards Why they say they cannot blame Curry's because they did not advertise this and it was not part if your contract, they have ignored the Curry's advert that says clearly that it was a feature and the dongle would be made available when Samsung released it sometime in the future, and as such an advertisement any advert from the retailer becomes part of the contract.  The time limit is 6 years for misrepresentation, and you were extremely patient waiting as long as you did.  Send that back to them.  ... View more

@Endlessproblem wrote: You are right. Will other tv's have this ? Sounds cool. Shame. Sick of Samsung doing this. I wonder what the latest update does... The problem is Samsung never say what the updates do. Not good. ... View more

@Endlessproblem wrote: That is wrong and well done you for fighting. If you see my past posts I have also fought Samsung hard on issues like the hard wired ads they didn't inform users of which they get paid to force on us. But....what features on the usb dongle were promised? And are you aware of any planned redundancy issues with the updates ? And if it's not supported why is it asking me to update? Thanks for caring. I feel that due to the patch it later mentality all our products are going to ***** and our rights to dust.and no one gives a *****. The features of the dongle would have enabled the TV to be the hub of your own internet of things. samsung made a big song and dance about it, and the major retailers advertised this as cutting edge tech. But it did not work, and samsung pulled it. So every owner who thought they could use their exspensive TV as the internet of things hub were mislead. That is illegal and goes against consumer law. Its called misrepresentation. ... View more

@Endlessproblem wrote: Hi Thanks. Can you kindly tell me the actual issue as I'm just seeing what to do. I don't use the tv as a tv. It's a gaming monitor and streaming service for my Samsung phone. I was also wondering what the latest update would do as I'm worried about planned redundancy. Then you might not have a claim. read this thread. https://eu.community.samsung.com/t5/TV/KS-Owners-Refund-usefull-info/m-p/579806#M14123 ... View more

@paul1277 wrote: @Endlessproblem wrote: Hello. I have a ks9000 . what is the problem please ? How do I know if I have the problem ? What can I do?   Also is there a ks9000 forum...   Thanks. It was the misrepresentation by the the main retailers. Every thing is in this thread, https://eu.community.samsung.com/t5/TV/KS-Owners-Refund-usefull-info/m-p/579806#M14123 It was all about the promise of the free usb dongle that would enable the smart things feature of the TV. Samsung had promisedthe free dongle, and the major retailers advertised this. Samsung then said they would not be supplying the dongle. That is misrepresentation and under consumer law you can claim a full refund from you retailer. ... View more

@Endlessproblem wrote: Hello. I have a ks9000 . what is the problem please ? How do I know if I have the problem ? What can I do?   Also is there a ks9000 forum...   Thanks. It was the misrepresentation by the the main retailers. Every thing is in this thread, https://eu.community.samsung.com/t5/TV/KS-Owners-Refund-usefull-info/m-p/579806#M14123 ... View more

@Jrod301 wrote: Go with LG. Just bought the C9 and am absolutely blown away by the picture quality. Puts the QLEDS to shame. What about the brightness?  ... View more

@primalair wrote: @artur11  as far as I know the models before 2019 don't support Atmos by now. I assume yours is a 2018 model, right? I thought no Samsung models support the atmos Netflix app.  ... View more

@primalair wrote: Well, Netflix uses an Dolby Digital+ compressed version of Atmos. This is also, why the TV at all is able, to pass this to the Soundbar through ARC. True Atmos requires eARC, what the TV don't supports. I saw somewhere that Netflix uses  768kbit for Atmos streams. Thats obviously nothing compared what real Atmos needs. If you want hear what your Soundsystem is capable of, use an XBOX one or an Nvidia Shield directly connected to the Soundbar and watch something like Mad Max   Hi, I have a shield and at the moment the Netflix app does not send a Atmos signal yet. I can confirm my laptop using windows 10 does.    Paul ... View more

@_oSo_ wrote: Hello Everyone. I have a 2019 Q90R tv 65" and I recently bought the HW-Q90R sound bar from Samsung. This sound bar is supposed to be design to match the high end QLED TV's. Assuming I have the perfect match of high end Samsung QLED tv and sound bar I would expect to have the best quality of sound and image I can possibly get. I've been testing my set up with Netflix and I see the Atmos logo on some movies and shows. Same happens when using the VUDU app on some movies and shows if streaming the UHD versions. The Apple TV app however doesn't give me the option for Dolby ATMOS yet. I believe this is an app problem.  Aside from that when streaming from Netflix and Vudu even if I see the Atmos logo on the screen I really don't hear the incredible sound that people with Atmos compatible systems hear and talk about. There is definitely a superior quality sound over the regular Dolby 5.1 and other sound formats. I streamed the following shows/movies: Bright, San Andreas, Punisher, Lost in Space,  WU Assasins and a few more. Some of this are considered the best Atmos movies to test the system. No big helicopter effect or rain or 3D sound experience. Because if this I really qonder if I'm listening to real Atmos sound or just some kind of high quality Dolby sound. The tv settings show Dolby+ active and the sound bar shows are when streaming from this sources.  Let me know what you think and/or any suggestions to test this system and confirm if it's real Atmos quality sound or something else.  The Samsung  does not have a Netflix Atmos app.  Have you set the apple TV to output bitstreme? ... View more

@corb06 wrote: @Zeplman wrote: Yes the TV app can detect ATMOS if it is connected to a compatible device, in my case it was a SONY AVR but once you connect it to the reciever you dont have an out to the speaker. OMG! What is samsung doing? We have their latest Speaker system the Q80R (Q86R in Europe) that supports Dolby Atmos and DTS-X. We have a QLED Series 8 from 2018 and the latest update of Nvidia Shield. On Top of that, Netflix Ultra subscription but still we can´t get Atmos support on Netflix. Pisses me off! Paied tons of money for this setup   Should have got an lg. I know the Xbox x and a Windows 10 PC has Netflix atmosphere app and will pass through atmos. Like you say pay a premium price and get no DTS and iffy recording.  Paul ... View more

@Zeplman wrote: Can you proivde you cabling configuation ?  Currently the Dobly Digital+ is grey(not selectable) I get sound and picture but no Atmos.  I have the Q90R , Samsung HW-K950 and a Sony STR-DH790 7.2-ch AV Receiver Thanks I don't think you can as the Samsung Netflix app does not output atmos. The LG and Xbox do. Have you connected using HDMI, ARC not optical. Also have you set out to bitstream, not PCM.  ... View more

@RT66 wrote: Hey! I've sat with Samsung on the phone several times! Unfortunately received poor response. has subsequently emailed the CEO. Without success. Contacted after the seller who sold Samsung. Large electric chain. Now things have started happening ..... After the Electric giant contacted Samsung, I will bring home a Samsung technician who will solve the problem. free. We'll see what to end. But the Elgigant has really helped and tried to solve my problem. All the honor to that company. I don't think the Netflix on board app is Dolby atmos. I know the LG and Microsoft are.  ... View more

@SuperBobNoz wrote: @Andyg68 wrote: Hi Bob,   I had the exactly the same problem so I emailed the promotions team but I've heard nothing back. The automated response stated I should hear back within two working days, it's Wednesday now and this was last Friday. I'm beginning to believe the promotion was a con, it certainly does not do anything for the reputation  of Samsung for me and I always purchase their products where I can.  They did fix this for my numbers, and I was able to submit the form but I did have a whole heap of problems with them rejecting my claim.   I would try calling the promotions team.   If the retailer promised something as part of the package, then do not supply, that is misrepresentation.  Under the 2015 consumer law, you are entitled to a full refund from the retailer, if that is the case. You must inform your retailers, not manufacturer.  Paul ... View more

@Andyg68 wrote: Hi Bob,   I had the exactly the same problem so I emailed the promotions team but I've heard nothing back. The automated response stated I should hear back within two working days, it's Wednesday now and this was last Friday. I'm beginning to believe the promotion was a con, it certainly does not do anything for the reputation  of Samsung for me and I always purchase their products where I can.  Have you looked at the law about misrepresentation?  Paul ... View more