@Naxxor wrote: So... in conclusion:  - No DTS - No Dolby Vision - No option for disabling Local Dimming - No option for disable HDR (built-in apps) - No option for disablng 4k blurry upscaling (instead of 4:1 pixel mapping) - No 3.5mm jack output - No fix for subtitles brightness on local dimming panels 2018 models - Go on and on... What else can we expect of Samsung for 2020??   Even less!!!  ... View more

@Intruder461 wrote: Thanks for the info Tony. If I turn off the Auto Update will that stop if from updating the new firmware that is due OTA next week. But I guess eventually it will be a problem. The Firestick is certainly a no go for me and I do not see the point of having a TV if it’s not gonna function right and you cannot use the Tizen interface (which by the way I do prefer over LG’s interface). I was looking at the 49 inch LG SK8100 in John Lewis when I brought the Samsung I have now. I thought the picture was just as good but the remote and interface was not to my liking. It was also £50 cheaper than what it is now in JL, and they now want £549 for it which is £100 more than I paid for the 50 inch NU7400 I have.   A guy I came across on Youtube brought the 43 inch version of NU7400 6 months ago back in November and it was only last week that when he went to install another app that a box popped up saying there was not enough space left. So he is perhaps more like myself regarding how little apps he uses. So no doubt there is going to be some point where I am gonna have to get in touch with JL and change the TV. But because I am doing a lot of work on the house at the moment, and spending my money on that. I am hoping I have at least another couple of months before I have to, to give me more time to save up a few more pennies and get something else.   You are bang on regarding buying last years models and they have come down a lot just like the TV I have now. But they are also disappearing fast and I noticed JL are no longer selling the 55 inch NU8000 which would of been the TV I would of liked to have got. I know they still have the 49 inch NU8000 but that one did not grab me. So I may have to start looking at LG or other brands unless I can save up enough more to get the Samsung QE55Q7FN. I think under consumer law you need to inform your retailers as soon as you are aware or know the tv is faulty.  By not doing so says you accept the tv with the faults.  ... View more

@Tony47 wrote: Thanks Paul, funnily enough I've just been reading a review of the LG SK9500 on the Which website. They really liked it but recommended the SK8500 over it as it was just as good and better value for money. Sadly the only retailer I can find that sells the SK8500 is the dreaded Currys!    I've been thinking about the LG OLED ranges - would you say that the C8 is a lot better than the B8 range?   I'd better bring this thread back on topic - it sounds like you weren't impressed with the Samsung Quantum Dot ranges. How much app storage did they have lol? According to review's the c8 is better,  but more expensive.  I like my c8,  and can not fault it.  ... View more

@Tony47 wrote: Thanks Lee. To answer your points:   I'll probably go for the LG SK8100 - their top of the range LED TVs before the OLED ones. Solid reviews all round and someone here got one a few weeks ago from Richer Sounds and is very pleased with it. Now is the perfect time to get a 2018 TV as the prices are rock bottom and the 2019 ones are just arriving and cost so much more. The TV I'm thinking of has dropped £100 in price this week.   Built-in apps that can't be uninstalled: this is deliberate by Samsung (and other TV manufacturers) as it's a way of earning guaranteed 'rent' from the app providers - they pay to be on the Samsung platform, so by definition Samsung cannot allow the apps to be deleted. This is usually not a problem because TV designers allow more than enough space for everything.   You say you've got 13% of storage left. I calculate that to be around 109MB? If that's the case you'll have a problem on the next automatic update as that requires around 150MB for the update cache. The latest firmware update also steals another 30MB.   This problem won't go away, so assuming that Samsung do nothing to fix it, if you're happy with the TV and can't afford to swap it for something else, then you could just buy a firestick for apps and forget the Smart aspect of the Samsung as it will never work properly.   I use all the apps you mentioned, plus Spotify and Now TV, and also audio-visual streaming apps like Plex, IPTV apps and foreign TV streams. All these take quite a bit of space. I have had the ks9500 (very good,  but ***** support),  q9f very dull hdr picture.  Q900r which was just to luminous,  and bright.  Went and tried the LG C8,  and I have to say it is the best tv I have had.  Everything works,  external devices work,  the magic remote is brilliant.  Netflix atmospheres support is great,  and Dolby vision,  looks great.   It's a shame as I was a Samsung supporter,  but not now,  which is odd that they still let me post here.  Paul ... View more

@discofizz wrote: @Tony47 wrote: Thanks Paul, you're right  - no returns/uplift number needed from Samsung. As you said before, polite persistence is the key.    @discofizz - My TV is exactly five months old today. I first reported the issue to JL in December when it was about five weeks old (just missed the 30 day limit!).   PS If you have any hassle with JL I'm happy to send you my case number. This is their internal reference, so they won't be able to plead ignorance of the issue. Brilliant - thanks. Mine us a bit older, 8 months, so they may be trickier to talk round. I contacted them in January about it so I'll go back to them and see what they have to say now... It does not matter that it is 8 month's old as long as you can show you contacted them about this issue previously,  without it being fixed.  Before 6 months you only have to show its faulty,  after you have to show it was a fault from new.  With Samsung admitting there is a non repairable fault,  then you satisfy that criteria.  You have to allow one attempt at repair. As we know there us no repair available,  therefore you can ask for a replacement or refund, from your retailers,  not the manufacturer.  And remember one of the best protections we have is section 75. Paul ... View more

@Tony47 wrote: Hi all, I've just had some good news! John Lewis have finally agreed to refund or replace my TV. The tipping point seemed to be yesterday when the new firmware was installed and this actually *reduced* available space. I discussed this with JL's repair company and they recommended to JL no further delay in resolving the matter.   It's a huge relief after months of hassle. I'll continue to comment on this thread as I want to see a proper resolution for everyone, and ideally to know what the cause of the issue really was. JL's repair company asked Samsung twice for the actual size of the memory on the motherboard but never got an answer. Highly dubious.    I think I'm the first JL customer to successfully get a refund/replacement for this issue, so now that an example has been set it should be easier for others. Thats good news,  and I take it they did not ask for a returns number from Samsung,  which I know is not required?  Everyone else it's worth noting that they would not replace or refund if they could get out of it.  The consumer law is strong in this respect.  Even better is section 75 of the 1974 consumer credit act.  This says if you buy with a credit card the credit card issuers iis just as liable as the retailer.  Therefore you could report it to you card issuers,  and ask for a section 75 claim. This is if you just paid a £100 deposit you are covered for the full amount.  Paul ... View more

@JamieKS wrote: So the saga continues with Currys, I've been emailing their customer services (who are based in south africa) who responded with:   We are sorry to learn that your SAMSUNG - UE50NU7470 50" Smart 4K Ultra HD HDR LED TV is not working as expected. I can only imagine your frustration in this matter. If the fault with your product occurs within its guarantee period we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. Kindly speak to a member of our Repairs on team as they are in the best position to assist with your query. You can reach our Repair team on 0344 561 1234, kindly select option 1 followed by option 2. Our lines are open 8am to 8pm Monday to Friday, 9am to 6pm on Saturday and 10am to 5pm on Sunday. I though maybe I'm getting somewhere, they want to inspect the TV and then they will issue a refund. No such luck, after speaking with tech support they said as it's a software fault they can't do anything with it as they only deal with hardware faults. When I asked who I need to speak to that has the authority to issue a refund they said to speak to customer services and that I should speak to them on the phone as the call centre staff are based in the UK. I spoke to a woman who then stated that software issues are not covered under the consumer rights act, this is only hardware faults. She then started saying that I would need a claims reference number before they will issue a refund. She kept trying to pass my back to technical support.   I get the impression this is their default stance as it sounded like this was something she says a lot. I have escalated the issue to a manager but have been told they will give me the same response as she has.   Both technical support and customer serivces have tried to claim the TV is fully functional and there is no problem with it, asking if the TV turns on and I can watch TV on it and if the apps launch.   One thing I've learnt today is never buy a Samsung product or anything from Currys.   My TV is less than 6 months old, what are the next steps? Yep I expect nothing different from Curry's.  Richer Sounds have excepted there is a fault and refunding there customers.  Curry's will try their best to wriggle out of their commitments.  You need to use the which  consumer complaints tool,  either go to the ks owners refund more info thread,  and it is on the first page,  or google it.  Fill in and and then email to your store,  and customer services.  They are correct when the do not cover software issue's (I do not agree as it is, another way they can get away with misleading people),  but Samsung have admitted it is a fault with no date for a fix. This then is not software but a fault which will not allow full function of the smart tv,ie updating apps,  which is a hardware issue,  because the tv for some reason cannot us properly the on board memory.  You need to make it clear it is, hardware not software.  Also contact citizens Advice who normally very good,  and they also pass on to trading standards.  On the thread is also useful templates from people dealing with Curry's.  I would say that Curry's are about the worse retailer going.  Just look on trusted reviews.  Paul ... View more

@Tony47 wrote: Thanks Paul, as far as I can tell, JL don't publish an email address for customer support. If you know of one please let me know. I suspect this is deliberate.    This situation is my first real encounter with a manufacturing fault that I've struggled to have rectified quickly. A few years ago I bought a PVR from JL which developed a fault after a few months and it was exchanged without question. I wonder if the current pressure on high street retailers is causing them to be much more obstinate in allowing returns? Something at JL has changed and it's not good. If you bought from the shop it is the shop you contact.  If online it is their support line which they should have given you.  Also just do a search for JL support email.  They will not make things easy because there is no law, that says they have to. But there is the 2015 consumer regs,  and even more there is the most powerful protection called consumer credit section 75. This means if you paid by credit card or just the deposit of over £100 you can ring you credit card issuers,  explain it is faulty with no know repair at this time and request they give you a full refund.  Costs nothing and puts the pressure on JL because tell them you have started a section 75 claim.   Paul ... View more

@Tony47 wrote: Samsung Tech Support acknowledged that there was a fault some months ago. This is at the higher level, once you get past the drones who tell you to plug in a USB stick. Two retailers have been granting replacements and refunds without Samsung giving them returns numbers - Richer Sounds and AO. One has flatly refused - Crampton & Moore. One is playing with procedure and trying to spin it out for as long as possible - John Lewis. That's my retailer, sadly.   The latest from JL is that they've contacted Samsung's R&D department as they think that the only viable fix is to replace the main board with one that has more memory (duh!). They've asked if R&D plan to release an upgraded board, and if so, when. They have until a specific date in May to respond.   If they say that they will release a new board they have to specify a date, and if that date is an unreasonable time in the future I'll get a refund from JL. If they don't respond, or respond without a resolution date, I'll also get a refund. However, I'm not convinced that JL will follow through and will look for another procedural opt out. I told them yesterday that this latest deadline is the final delay and I won't accept any further delay, and am prepared to take action against them.   We shall see. The consumer regs are quite clear. After 30 days you must allow one attempt to repair,  before refund.  But if there is no repair available then you can ask for a refund.  You do not have to wait to see if Samsung may come out with a repair.  As you know JL saying they need a return number is rubbish as Richer Sounds are refunding without one.   You need to tell them in writing,  I. e.  by email that you request a refund as Samsung accept the TV is faulty and there is no date as to when there may be a repair which is unacceptable and unreasonable.  Do not let them fib you off,  and quote the 2015 European Consumer Law.  Could be useful to use the Which complaints tool to draft your email.  We have learned on the ks owners refund thread that the major retailers will drag things,  try there best to confuse,  lie, and say anything to try to wriggle out of their obligations.  You should say,  the tv is faulty,  there is no fix,  so refund,  and don't get dragged down the road of waiting for them.   You paid good money for a product that should work as advertised,  it does not,  and instead of them doing there best to sort it out,  they just give you platitudes,  with no resolution,  and no compensation.  I repeat,  they are quite happy to talk,  email telling you they are doing their best which again is rubbish as they know everything but will not tell you that.  Their job is to try to ware you down so you give up and go away.  Paul ... View more

@Samsingh wrote: Samsungs lack of support and promises are minimum. False promises for evolution upgrades and software updates.     I hate to say but the js series is well out of date and the chances of them updating is next to zero.  ... View more

@TW4T50N wrote: @paul1277 wrote: @TW4T50N wrote: Just bought 75NU7100 and spent hours rewiring the receiver and TV in excitement. I thought I was going stir crazy; checked all ports were correct, gone through every menu option on both my Pioneer VSX-930 and the TV and couldn't find anything!   Did a few Google searches of enabling ARC etc in case I was being stupid, then stumbled across this unfortunate thread of disappointment. Gutted that my outgoing Samsung had no issues to be replaced with this massive headache. Hard reseting the TV and receiver do nothing, although I can clearly see the TV trying to connect to the receiver with the blue loading circle (as my outgoing TV did).   Is the optical solution the only real permanent solution to this problem? No direction from Samung at all? Not looking forward to pulling all this back out and having to redo the wiring once again... Edit: in the meantime, optical cable on order to at least get 5.1 back from the TV. I can at least still use Dolby Atmos from my Xbox One X to the receiver and video out to the TV. Problem with optical is it is only 5.1 Dolby digital,  a and DTS,  not Dolby digital+ or 7.1, and can pass through Atmos. That is why you need the arc to work and if it does not,  it could be a faulty tv.  5.1 from TV to receiver is fine as I won't be watching anything that outputs more than that directly from TV.   My logic was to use the Xbox One X to output 4K Atmos content to the receiver for decoding as 5.2.2, utilising the 4K pass-through to play video output on the TV through the standard HDMI input on the TV (supports HDCP 2.2 at both ends).   I may have gotten my understanding of how the Atmos and pass-through work wrong? (I hope not as I'm out of options then).  Yep that will work and the Xbox will pass through atmos from Netflix.   I would think about if you have a faulty arc and if so it is worth getting it sorted.  ... View more

@mtb25 wrote: Can confirm this fault on NU7470. Samsung Technical Help have given me a reference number and told me they'd contact me when they have an update for Smart Hub. No indication as to when, so I'm not best pleased.    Now Samsung confirmed the tv is faulty with no date for a fix you are entitled to ask your retailer for a refund under the 2015 European Consumer law.  ... View more

@TW4T50N wrote: Just bought 75NU7100 and spent hours rewiring the receiver and TV in excitement. I thought I was going stir crazy; checked all ports were correct, gone through every menu option on both my Pioneer VSX-930 and the TV and couldn't find anything!   Did a few Google searches of enabling ARC etc in case I was being stupid, then stumbled across this unfortunate thread of disappointment. Gutted that my outgoing Samsung had no issues to be replaced with this massive headache. Hard reseting the TV and receiver do nothing, although I can clearly see the TV trying to connect to the receiver with the blue loading circle (as my outgoing TV did).   Is the optical solution the only real permanent solution to this problem? No direction from Samung at all? Not looking forward to pulling all this back out and having to redo the wiring once again... Edit: in the meantime, optical cable on order to at least get 5.1 back from the TV. I can at least still use Dolby Atmos from my Xbox One X to the receiver and video out to the TV. Problem with optical is it is only 5.1 Dolby digital,  a and DTS,  not Dolby digital+ or 7.1, and can pass through Atmos. That is why you need the arc to work and if it does not,  it could be a faulty tv.  ... View more

@Kh92 wrote: I have recently bought a samsung ue75nu8000 4K smart tv I go to press record on a programme but doesn’t give me the option to series link it how do I get a series link what button do I have to press.  I think you have to do that from the schedule list.   ... View more

@Noveed wrote: Thanks Paul! No probs. If you making a claim against Richer sounds you should have no problems as they have been giving full refunds on request unlike Currys and john Lewis. There is loads of templete letters in the other thread and advice.  Good luck  ... View more

@Noveed wrote: Do you have the email address of who you mailed at RS or does anyone else have an email address? You are best asking in this thread for information as we want to keep this thread for just results. https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-Refund-usefull-info/m-p/579806#M14123   The email address is just the contact email on their webpage and they will send to the right place. Paul ... View more

@orbeavhawk wrote: Hopefully, one last question, trying to get me head around this, you tell me: "I connected to the media HDMI in on the Denon, then the out to the tv arc." So you used the HDMI Cable that comes with the Shield to go OUT to Denon Media IN......when you say "out to TV ARC" you must be referring to HDMI out of the Denon ARC and INTO ARC of the Connect One Box, is this Correct? After that when you want to turn ON the TV and the Shield do you have to use the Denon Remote and have it on Media? The Shield will not show up in Sources on our TV will it? Please clarify for me.............THANKS! Yep,  then turn on Denon and the shield,  and switch the tv to the arc HDMI,  which I think is 4. On the Denon select the media connection if that is where the shield is connected.  Then you should see the shield on the tv.  ... View more

@orbeavhawk wrote: Sorry......I meant to ask one more question about my present Blu Ray Connection.  I presently have my BluRay connected into the One Connect Box....and that limits use of Audio Formats that can be decoded by my Denon, right?  IF I disconnect the BR fm the One Connect and jack it directly into the BluRay HDMI IN on the Denon like it used to be....and then access use of it there....will that work as a PassThru and I will get full decoding again?   TKS   Yes always connect the blurry to the Denon. The Denon to the tv via ARC.  Then you will get the high definition sound.  If you connect to the one connect you are limited to just Dolby digital+. ... View more

@Tony47 wrote: Yes, the IT crowd are now working for Samsung!   Right, another update. I'm with John Lewis, as long term readers of this soap opera will know. They referred my case to one of their third party repair companies, who tackled Samsung on behalf of JL. Samsung gave them the usual BS, the same as they give to us. I spoke to the repair company this morning and later on I spoke to JL themselves. The guy I spoke to at JL customer support was very much on my side, but the problem with JL is that they play it by the book and require an 'uplift number' from the manufacturer before they can process a refund or replacement.   Samsung told JL's repair company that they are working on a firmware fix (haha) and wouldn't supply an uplift number. The JL customer support guy relayed this to me and said that his manager had authorised the supply of an Amazon Fire Stick in the meantime! That's a new one.   I told the support guy that this has been the same story since December, and if Samsung haven't found the 'fix' by now they never would. A firestick was not a solution. He then spoke to Samsung whilst putting me on hold. He agreed that Samsung can't have an open-ended get out of jail free card. There has to be a time limit. He said that JL want to give the best possible customer service but they are being let down by Samsung and it makes them look bad (which it does).   My own view is that they should exercise independent thought and assess the case on its merits, taking the risk on behalf of the consumer. They should recompense the consumer at their own risk and then take it up with the manufacturer, rather than covering themselves by taking no action until the manufacturer has relented and supplied the relevant paperwork to take on liability. On this basis I'm very disappointed with JL.   The situation now is that JL have given Samsung 72 hours to come up with a concrete solution and to contact me within that time. They will also independently contact Samsung to check whether this has been done. They think it's unlikely, but by giving Samsung a deadline they can force the issue of an uplift number to allow my TV to be swapped out. Therefore I think that I've got perhaps one last hurdle to jump over. Roll on Saturday! I have dealt with JL on the ks refunds thread and the uplift number they say they have to have is rubbish. Under the consumer regs the retailer is responsible not the manufacturer. Therefore if the tv is faulty and can not be repaired or there is no time frame for a repair you are entitled to a replacement or full refund. JL are using the same tactic that it's not our fault and make it look like they are on your side.  They are not. They are responsible and they do not need a returns number. All they need to know is it faulty and can it be repaired. After the first 30 days you have to allow one attempt to repair. Samsung have admitted that they have no repair and no date of a repair being available. JL know this and under the consumer regs,  they must replace or refund,  as there is no repair available.  Do not let them fib you off,  and read up on the which advice site an the regs,  and there is even a  complaint tool which will right the letter for you.  Also do everything by letter or email,  not the phone as they will always deny anything they say,  unless you record it,  and if you do record tell them.  The consumer law is very clear on this.  Paul ... View more

@Tony47 wrote: @paul1277 wrote: @Tony47 wrote: That's right, the internal storage is not specified in any Samsung material. The figure of 4GB was given by random support people at Samsung. Their other TV ranges do have either 3GB or 4GB (eg NU8000) as confirmed by their owners on this and other forums. The problem you may have if they never quoted a size then it is difficult to claim misrepresentation. This is why in hindsight you should write down what you want,  and ask the retailer if the tv meets the spec.  What with the poor scheduled recording,  dropping DTS support and the poor customer service from Samsung,  and their panels having all sorts of issues,  that might be why they are losing customers.  Saying that,  when you buy a smart tv it is not unreasonable to expect it to have the specs to be able to run like a smart tv,  with sufficient memory to do that. By failing to inform you of the reduced ability then you could argue it is not fit for purpose,  and insist on a full refund.  I not a legally trained but some thoughts.  Paul Agreed. The TV is sold as a smart TV, yet the built-in apps cannot be updated, therefore it's failed at the first hurdle and cannot be classified as a smart TV. As you say, it's not fit for purpose. We shouldn't need to have to specify things like storage as it's a reasonable assumption to make that the smart TV apps are able to update. Samsung wouldn't have a legal leg to stand on. I think this is the basis on which good retailers such as Richer Sounds and AO have willingly refunded or replaced TVs with this problem in recent weeks. I hope to conclude my negotiations with John Lewis this week, and I'll report back with hopefully good news from them. On the ks owners refund thread we found richer sounds was the best retailer dealing with issues.  But it was only when they lost an Alternative Dispute resolution that they gave refunds to all ks owners who asked. Curry's were the worst,  and just this week list a court case,  which found they were guilty of misrepresentation,  and the person was given off the cost of the tv,  plus expenses,  plus costs.  John Lewis have given refunds to some and not others,  depends on who you speak to. They were taken to court,  and they settled days before, with full refund,  and costs.  Which has a very useful consumer help page with a letter template.  A link is on the first page of ks owners refunds thread. Also on ks owners refunds results thread you can see we have been successful in getting refunds for misrepresentation.  What you need to show is its, ability to be a smart TV is seriously compromised,  and if you can show they have reduced the available memory,  and ask why.  ... View more

@ToonTonic wrote: Kodi on Shield TV is superior to VLC as it is one of the few apps (Plex too) that support refresh rate switching to help eliminate "juddering".   This needs to be turned on within Kodi. The correct setting for this is to turn it on to "at start/stop" as not to break Audio passthrough.   Also within shield options, enable developer mode & then turn on colormitery to correctly switch between Rec 709 & Rec 2020 automatically.   In fact here's a new post to keep an eye on:   https://www.reddit.com/r/ShieldAndroidTV/comments/baoirc/tutorial_picture_quality_colorimetry_framerate/?utm_medium=android_app&utm_source=share     Useful info,  thanks.   ... View more

@Tony47 wrote: That's right, the internal storage is not specified in any Samsung material. The figure of 4GB was given by random support people at Samsung. Their other TV ranges do have either 3GB or 4GB (eg NU8000) as confirmed by their owners on this and other forums. The problem you may have if they never quoted a size then it is difficult to claim misrepresentation. This is why in hindsight you should write down what you want,  and ask the retailer if the tv meets the spec.  What with the poor scheduled recording,  dropping DTS support and the poor customer service from Samsung,  and their panels having all sorts of issues,  that might be why they are losing customers.  Saying that,  when you buy a smart tv it is not unreasonable to expect it to have the specs to be able to run like a smart tv,  with sufficient memory to do that. By failing to inform you of the reduced ability then you could argue it is not fit for purpose,  and insist on a full refund.  I not a legally trained but some thoughts.  Paul ... View more

@Tony47 wrote: My used plus available space is 790.30 MB + 25.88 MB. This is identical to your total of 816.18MB! Fascinating. Why didn't we think of doing this before? Please can everyone do the same calculation, including decimal places. This is entirely consistent with the main board being 1GB in size as the file structure and formatting always takes up at least 10% of drive space.    You and I having the exact same total to two decimal places shows that this is not a firmware error but a design error. The main board has inadequate storage for the apps and OS, which is what we've been saying for months. How this could have arisen God only knows. Perhaps some TVs in the 7 series do have 4GB as some people in Samsung are saying, but it seems unlikely. I think the main issue is what does it say in the specifications what amount of memory it has. If it says 4 gig,  but only has 1 gig,  that is misrepresentation,  and is against the October 2015 European Consumer law,  and you are entitled to a full refund.   Citizen's Advice are a useful contact. Also on the forums is the thread ks owners refund thread,  which is all about the fight to claim misrepresentation over the ks series,  and has useful advice and template letters.  ... View more

@orbeavhawk wrote: THANKS Paul....I too have a Denon X3400H in my system, please tell me what HDMI IN did you jack the Shield into on the AVR?  Then the other end of HDMI goes to ARC on the Connect ONE and I'll be good to go eh?      I just ordered my NEW Shield, went back to Amazon this AM and thanking God, answered prayer, the price was lowered from $189 to $149 [Gaming].  Excited to get this all setup after studying how GREAT it is. I connected to the media HDMI in on the Denon,  then the out to the tv arc. I think on the shield you need to enable bitstream and hi def sound pass through. Need to do nothing with Denon,  but make sure ultra UHD is enabled on the tv for the arc HDMI,  think number 4.  I use to use Kodi for media files,  but now fund VLC Player better,  and does not need Kodi. The shield built-in media player I would not recommend,  as it's file system is not the best.  Then download some Dolby atmos,  and DTS x samples and enjoy.  Paul ... View more

@endpoint101 wrote: That's really weird, I'm not sure how the TV could be the problem, but maybe it's something in the HDMI signal (or an issue with the cable).. but really, all the TV is doing is relaying what the box is doing. Maybe try a different HDMI socket.   BTW, the potential burn-in issue with OLED is why I didn't buy an LG, especially with kids leaving it on Netflix menu screens I had a ks9500 very good,  but shocking support with BBC iPlayer 4 k and hlg,  and the smart things dongle not oven to owners as promised,  and recording issue's.  Got exchanged for the q9f which was awful,  so dull especially in HDR,  and so blooming.  Tried 8 K q9r which was bright,  but to luminous,  just did not look right.  In fact my son said it was not nice to watch.  With the continued problems with scheduled recording,  which all tellys failed to do,  and then dropping DTS support,  and poor customer service I tried the LG65C8.  What a lovely tv. Everything works. The magic remote is brilliant,  Netflix with Atmos sound via ARC to my Denon arc. It is very responsive and no I do not work for lg. And the picture?  It just looks good,  no it is not as bright as the Samsung but I don't think that us a bad thing.  For normal sdr  in a bright room no problem.   Paul ... View more

@orbeavhawk wrote: "I have the shield connected directly to a Denon avr via HDMI. The tv connection to the arc. Shield is great and I use VLC player, and works with everything you throw at it. DTS x atmos 4 k HDR all good. " THANKS Paul, appreciate your helpful input......now to throw more good money after bad, as they say, NO thanks to Samsung! No problems,  I think the shield is a good buy anyway,  as I use it all the time for media.  Not found a media file it will not play,  and it is very responsiveness,  and just works. If you get one you can download test atmos and DTS X media files which show off your surround system.  I bought my shield a few years back,  and they keep updating it so very happy,  and it plays games.  ... View more

@orbeavhawk wrote: Mainly because I "cut da cord" and am Streaming most of my TV Entertainment via a Firestick 4K....I have been considering now investing more moo laa into a Nvida Shield but after reading here that some here report that they get the Audio Formats they were missing due to Samsung thru use of the N. Shield.....this news has made my mind up, I am ordering one soon.   BUT I hope someone that has installed one of these into their Home Theater system [65Q9FN] please tell me exactly how they connected everything correctly to get these results.    I presently have my Firestick 4K plugged into an HDMI on the Connect ONE, my AVR into Connect ONE ARC, and optical Digital also out to AVR.   Thanks,   Michael       I have the shield connected directly to a Denon avr via HDMI.  The tv connection to the arc.  Shield is great and I use VLC player,  and works with everything you throw at it.  DTS x atmos 4 k HDR all good.  ... View more

@dipesh44 wrote: Brilliant news! Not the full amount but much better then most! Dooes this mean all that have cases with Curry's can refer to this case? Yes it sets a presidence in that anyone going down this route can refer to it.  Also Curry's now know where they stand on this and a court has ruled it was misrepresentation.  It is a shame that he said it was innocent and the contract stands,  because the misrepresentation rules do say that the contract should be null and full refunds given.  Saying that though to get that award and keep the tv is I think reasonable.   You could still argue that you wanted the smart things function and that award would not give you that,  unless the tv was replaced with a model that could do it.  I think though  is all costs are covered,  compensation to the tune of half the cost,  and keep the tv is not bad.  It also means all the Curry's customers should now be thinking a email to their customer support quoting this outcome.  ... View more

@Tyler_Durden wrote: The representative was very open about the fact that Currys really didn't know how the case was going to go, and that mine was the first to come to court.  She suggested that this outcome would play a major role in how they approached other cases in the system. Hi,  a result of sorts,  but a bit surprised that they did not give full refund. Saying that have the amount and keep the telly is a reasonable result.  Well done as this now answers the question for everyone else going down this route.  Thousand pounds plus better off,  not bad.  Paul ... View more

@Tony47 wrote: Wow, total respect! This thread is a great advert for Richer Sounds and I would now choose them over John Lewis. I feel fobbed off by JL (although I think I'll get there in the end) but RS don't mess about and take ownership of the issue right away. Brilliant service. I agree Richer Sounds are a brilliant retailer.  They were the only major retailer to give full refunds for the 2016 KS series over the misrepresentation of the smart things dongle.  John Lewis are paying out to some.  Curry's I would never ever buy anything from them.  ... View more