@Rooster242 wrote: Signed!   Samsung support, you are awfully quiet on this issue. Would be nice if you could at least ackknowledge us. Samsung never except that they are in the wrong. They will just ignore and hope you go away and give up. They know that the only recourse is for you to take civil action, and know one will do that, because no retailers advertised that, so you have no avenue for any solution. Your only justice is not to buy any Samsung products.  Paul ... View more

@Tony47 wrote: @mazzinia wrote: Question to the group. I should wait for the TV to actually develop the issue, before starting the gig with the retailer, right?   Yes, but you shouldn't have long to wait. It usually manifests itself around a month after purchase, although some got the warning message straight out of the box. The issue is consumer law. It say's that within the first 30 days if it deveoples a fault you have a choice. Replacement, repair, or full refund. After 30 days, and up to 6 months, you must allow one attempt at repair as long as the retailer accepts that it is a fault. That has been the problem that the retailers would accept it was fault. After 6 months you have to show the fault was there from new.  So if you get the issue within the first 30 days it's basically a no quibble refund.  Paul ... View more

@zarf2007 wrote: thanks, tried paypal facebook, they just close you down when you post a public message insisting that they deal with it through PM due to privacy reasons. when you take it to PM and give case details they just reiterate that it was closed for the reason that it was repaired. I have tried at least 6 different people there and they all parrot the same *****. I am done with them as cannot move forward.   tbh for citizens advice I find them utterly useless, clueless in the last two things I brought to them. My hope now is with JL or small claims court. Yep looks like they are not moving unless forced. The problem is you bought from JL but paid with paypal. Are Paypal acting as a credit card company, or finance, and if I can ask why did you pay via Paypal? Do paypal have an appeal process? The problem I found when using Paypal and Amazon was the same, because they are classed aa a third party payer, you loose the section 75 rights.  I think a lesson for everyone, never buy via paypal, stick to your credit card. Also when you buy with credit card, you can always speak to someone, but not with paypal. ... View more

@zarf2007 wrote: After asking Paypal to explain what they meant about the tv being modified, they came back and said that as it had been repaired, even though by an authorised person on behalf of the seller, it still means that I am not covered for buyer protection so have again denied the claim.   I have again appealed to JL with the consumer regs stuff so will see what happens. Again outrageous. I now think you need them to show you where in there terms and conditions it says if you have an item bought via Paypal and is repaired by an authorised person or company, where does that say it will invalidate the Paypal protection. Also ask what are you suposed to do if an item does become faulty, do you ask for a refund imeadiatly and not even try for a repair, and I would also write to Paypal UK headquartes, and you can use this website and sometimes helps,   https://www.resolver.co.uk/companies/paypal-complaints/contact-details also https://www.citizensadvice.org.uk/    and this is excellent with a template tool      https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act   Also hit their facebook  page and send a post and message them about the issue, in particular, there refusal to honour the protection if you have the item repaired, and what are you supose to do.   They are totally in the wrong and I THINK THE PERSON YOU ARE DEALING WITH IS A MORON, and you need to pass to someone else.    I heard some strange reasons in the past but this beats them all, you had it repaired, and they see that as a modification.   This is one decision you need to challenge as it has implications for many other customes. I think a chat with Citizens Advice is well worth while. Paul ... View more

@XhakaLaca wrote: Hi guys just back with an update. AO keeled over when the consumer credit act 2015 was mentioned. The repairman replaced the main board which actually made the issue worse(available memory at 3%) following that I called AO to tell them the repair was unsucessful, and that the CCA clearly states only one repair is allowed before you have the right to reject it. They then said that they had spoke to samsung who would be able to perform a software update of some kind later in the week and this would repair it, I again pointed out that there first repair was unsucessful and wasnt prepared to give them another chance. After endless hold music they came back and tried to say it doesnt count as a repair as no diagnostic was carried out before fitting the board. I firmly told them that this was besides the point and its not my fault they chose to make the wrong repair. After some more hold music he came back and asked me which TV I would like as a replacement. AO and presumably most retailers will try to point the finger at Samsung because they know as the retalier they are responsible here. They will clutch at straws and use all sorts of shady tactics but the law is definitely on the side of the consumer here. Thanks for the advice given to me by posters on here, anyone else experiencing the same scenario im confident youll be able to get the outcome you want if you're persistent in quoting the law and dont allow yourself to be fobbed off by them. Well done for persevering, yes the law is on your side. It's a shame though how some retailers will squirm and even outright lie to try to get out of their legal commitments, it's disgraceful. Think it's shows the ones not to buy from.  With all the dealings I have seen, one retailer stands well above everyone else, and that us Richer Sounds in their excellent customer service, and no I do not work for them.  Paul   ... View more

@JamieKS wrote: PayPal are totally useless, I had an issue with a purchase (not Samsung TV) and they rejected the claim. When asked for an explanation they gave some generic replies and refused to expand further.   I refuse to use PayPal unless it’s the only option and for something cheap now. I would never buy anything via PayPal, as you loose the section 75 protection, which is one of the strongest consumer protection in the world. Same issue if you buy from a third party on Amazon.  ... View more

@zarf2007 wrote: have appealed to paypal but they have denied it with the following response:   We've reviewed the transaction(s) and are denying your claim(s). We understand the item associated with this case has been altered while in your possession. Because of this, we are unable to determine whether the item is significantly different than originally described, and we are unable to grant your claim. We're sorry for any problems you may have experienced with the transaction(s).   I have stated to them that the Consumer Rights Act 2015 states that the retailer must be given an opportunity to repair the item so by doing this are they saying it breaches paypal payment protection policy thereby impacting my consumer rights? I have asked them to show me their policy that states this.     I think you now need to demand where they got the information that it had been altered. You need to show that it was a repair not an alteration.  This is the crux, why are they insisting that you had the tv altered?  You must again restate that it kept coming up with the error when it tried to update but in apps. It was recognized as a fault as the main board was replaced by an authorized company, not altered. The repair did not work, therefore under the October 2015 European Consumer Law, after 30 days you must allow one attempt at repair. If that does not fix the problem, you are entitled to a full refund.  Again go to the Which site dealing with these regs and use the template to draft a letter, and send that to them with this information.  Outrageous.  ... View more

@zarf2007 wrote: so a quick update:   after the repair centre replaced the main board and returned my tv, as suspected it made no difference. I then took a picture of the 'not enough storage space' when trying to download an app and sent it to JL. JL have however heard back from the dumb engineers who say everything with the tv is fine so have refused to refund me and have closed the case.   I even had some saturday boy in the tech support team telling me i could use a usb stick for more storage, at that point i just hung up.   I did remember that I part paid for the tv on paypal, so launched a case with them which was promptly closed in the sellers favour as they said 'the tv had been modified by myself and was not covered under buyer protection'. I queried this with paypal and they said that as i had allowed the tv to be sent for repair it had been modified and was no longer covered!!! I argued that the goods are not sold as is as it is a smart tv and the smart features do not work but again they were having none of it.   looks like paypal claims are also a waste of time.   ah well, looks like the small claims  court is my final option. First I think an appeal to PayPal, because if it has been repaired by  a engineer sent by John Lewis is definitely not a mod.  Inform John Lewis that you insist on a second opinion, reminding them that the engineer changed the main board due to that fault, and if he had not thought it was a fault, why change the board in the first place. The fault you had when they sent the engineer out, who agreed there was a fault by replacing the main board is still there. Therefore it may not be the main board at fault, which is what the engineer is probably saying, but the tv is still faulty.  It's all a play on words. Do a search for the Which October 2015 European Consumer regs, and use the letter template to write a letter to them, which will have legal jargon.  This is why I would never buy from Curry's, John Lewis, and never pay by PayPal, or Amazon. Always by interest free finance, and or credit, not debit card.  Paul ... View more

@orbeavhawk12 wrote: TKS:  Been trying SPMC with it's Shield recommended settings to NO Avail.  Do not want to deal with KODI itself....will now dnld VLC....hope they all don't cause a conflict!  What a hassle!  Thought this was going to be a "piece oof cake"  buy and install N.Shield and setup = WALA: ALL Audio Formats thru AVR.  In YO Dreams eh?   Kodi and spmc are the same.  You need in the settings, in audio expert, just change bitstream out, enable DTS HD, and Dolby HD, should all work.  VLC should just work.  ... View more

@orbeavhawk12 wrote: PAUL again TKS:  Now, please tell me where you found in NS's settings where to do that?     I googled trying to get that answer....but all I could find is you need to install Plex, Kodi, or SMPC to get Bitstream GOODNESS.......hope not. TKS  michael   Yep I use Kodi, takes a little bit to set up in the audio settings but will play anything. VLC player is another easier player which will also send out bitstream.  Both available from the play store free.    ... View more

@orbeavhawk12 wrote: I finally invested in a N. Shield so I could/can by-pass the Q9FN lack of Audio Format Support......Happy to see now on my Denon that Dolby Atmos is listed as a choice often when I choose a program or movie.....BUT.....one problem, have not been able to have the Denoon actually switch to that Format.  Say it shows it playing in DD+ DDS, but when I have it show me my other options for this Source, it lists Dolby Atmos, but if I choose it, it reverst back to what had already been chosen by the AVR.     Can someone please tell me if and where I might tweak some setting that I presently do not realize needs tweeking?? TKS You need to set the vidia to bitstream out. Pcm out will not work. I had same issue.  ... View more

@carly1953 wrote: Sorry ment.. ss iptv Just got a nice new lg sorry Samsung you lost out In fact there are lots if different IPTVs apps on the lg, non on Samsung!  ... View more

@ArtofMotion wrote: Hi XhakaLaca!   First I'd like to apologise for what you're going through. It's really tough and annoying.   Tony has been a massive help generating this thread, so props to him again!    I've also been following this post, as I get notifications, and I'm so sorry to hear about all these people suffering with this obvious and frankly deceptive issue. People work hard to earn a TV, and it's so shoddy of Samsung to do this. I'm never buying a product from them ever again.   I've since bought a Panasonic and to say it's better than the NU7400 is an understatement.    Anyway I digress, I'll answer your questions below.    What TV Model do you have again? I had the NU7400.   I had two visits from an approved engineer. The first one visit confirmed the issue. The second one was to attempt a fix.   I was really adamant that a fix wasn't possible as you cannot improve Ram on a TV that has general boards made for various models. For example, when he fitted the new board, the engineer then had to select that board from a massive list in the TV settings. It was quite evident that the NU7500 TV had a completely different one to that of mine, the NU7400.    When the new board was fitted, as I expected, it did not fix the issue. The engineer wrote down what he had done, and how it hadn't fixed the problem surrounding internal storage.    I called the engineer's department the next day and basically explained how the attempted fix hadn't worked, and how I now needed a new working TV.    Apparently Samsung have this rule where they can attempt a fix up to 3 times before a replacement can be issued. In my case and yours, there is no fix, so I got my replacement immediately.    What I found was that you need to really push for yourself to be heard. Don't stop calling. Don't stop pushing, otherwise you'll be forgotten.   If you have any other questions please just fire them my way, I'll more than happy to help you 👍.  They may have that rule, but it is not legal. After the first 30 days you only need to allow one repair, and if that does not work you can ask for a refund. All this information is available on line, the which site which I posted a link to here is very good. These companies do lie, it's only when you have some knowledge to out them, that they start to buckle.  Paul ... View more

@NU-7400 wrote: " The only retailer who has replaced TVs with this issue without needing a Samsung RMA number is Richer Sounds (hats off to them)."   I'd like to add Amazon to that list. For me at least, they were great. I think with Amazon you are ok within the first 6 months then on your own.  Richer Sounds are head and shoulders above the rest. Paul ... View more

@adw_uk wrote: Crompton & Moore exchanged my TV in the end because when we moved into our new house in November I had purchased the TV, Washing Machine, Tumble Dryer and Fridge Freezer on 12-months interest free credit via their preferred lender Hitachi.   After receiving a letter from C&M saying Samsung had told them there was no fault on the TV so they weren't going to do anything I opened a complaint with Hitachi Finance and surprise surprise got my new 2019 model within the week after paying £150 difference. The moral is the story is don't give up, I took legal advice (as I have this on my house insurance) and was told if I didnt get any resolution they would take up my case with the retailer on the basis of breach of contract. The bad guys in this are Samsung who use obfuscation and plausible deniability to wash their hands with their customers but I won. Yep the 1974 consumer credit law is very strong, and with section 75, and it is even stronger on finance. That's why interest free credit, not from PayPal, gives so much protection as shown. It is even stronger if you pay the deposit of over £100 and rest on interest free credit, and don't pay early.  One thing though with finance is when sign the agreement, the items become yours, and if there is a breach of the Contract, like you had and the finance company agree, you can insist that the finance company cancel the contract and pay all monies bacteria to you. Now the kicker here is you do not have to interact with the retailer at this point, and as the goods are legally yours, and it is the retailer who is in breach, you are not obligated to return any item's under that contract. Sometimes the finance company will ask that you return but you refuse, or just say you will speak once you receive the refund. Again it is not the retailer but finance company who pay you.  That is why I think you got such a quick resolution, and I am surprised your legal advice did not mention that. I think the retailer were read the consequences if they let the finance company tell you this. You keep the tv and get a full refund.  The reason I know is it happened to me over a tv a while back and that was with Hitachi finance. I paid £100 by credit card, and the rest interest free. I got a full refund of all monies, and kept the tv. The retailer was not happy and actually sent a man and a van round and threatened all sorts. Sent him packing, I informed the finance company what happened, and they told me not to worry they won't be back, and they never did come back.  These companies will use law against us but we can fight back, and the more times we do, and the more it hurts them, the less they are likely to it.  Could be useful if you could post you ref number so others having issues with C M can use it as further evidence against them.  I love the 1974 credit consumer act.  Paul ... View more

@Hoot37 wrote: Thanks to everyone for your quick responses!  It has been over 6 months so paypal won't do anything.   I've put across my point that although there's no storage specification it is implied that it should still function as a smart TV, and that a USB will not fix this. The fact they ordered me a "high capacity usb" is hilarious.   It's obvious at this point that they know exactly what's happening but are just trying to avoid their legal obligations.    I also told them that the Samsung support technician I spoke to had contacted head office who admitted there was a problem.    Does anyone think an ombudsman or watchdog would be a good way to proceed?    I forgot the link,  https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act   ... View more

@Hoot37 wrote: Thanks to everyone for your quick responses!  It has been over 6 months so paypal won't do anything.   I've put across my point that although there's no storage specification it is implied that it should still function as a smart TV, and that a USB will not fix this. The fact they ordered me a "high capacity usb" is hilarious.   It's obvious at this point that they know exactly what's happening but are just trying to avoid their legal obligations.    I also told them that the Samsung support technician I spoke to had contacted head office who admitted there was a problem.    Does anyone think an ombudsman or watchdog would be a good way to proceed?    No they can not help, watchdog may raise awareness, if they get enough complaining.  The FO is if you put a section 75 in and you appeal to them if need be.  Here is a very good link which explains the 2015 consumer regs, and even better it has an online tool to draft a legal document to your retailer  Fill it out with everything, and also quote and respond to their own reasons not to refund. Very important, put in their remedy, and explain why that will not work, as stated it only uses internal memory. You could say that by offering that it was a another lie and another misrepresentation because it would not work, and as they said they contacted Samsung, who would know that, they lied to you, again misrepresentation. Which I know at a small claims the court would not take kindly to.  Also when you contact Samsung support it best to either record, and tell them, of live chat, and down load the chat as proof.  Wow that was a long one,  Paul ... View more

@Hoot37 wrote: Thank you all for posting in this thread, it's really helped me put a good case to Crampton and Moore. Unfortunately I've received the following email from the manager this morning:   " I have read all the notes and emails between you, our customer service team and Samsung customer support, I understand that all the trouble shooting, software updates and smart hub resets have been carried out, deeming the TV not to be faulty it is purely not offering you the level of storage you are wanting.   Therefore we are not able to offer you a refund or exchange. I can appreciate this will not be the answer you are looking for, however Samsung have said that to maintain the available memory, the “Auto Update” for the smart hub can be turned off or you may connect a USB flash drive or hard disk drive to the TV to have more available memory. We are quite happy to send you a high capacity USB in order to facilitate with the storage/ memory issues.   I appreciate your comments that you think the TV is not fit for purpose under the consumer rights act 2015 and that you feel you have been mis-sold this product, Please click on the link below which will take you directly to our website which clearly shows the full product description and specifications.   http://www.cramptonandmoore.co.uk/samsung-ue65nu7400-65-dynamic-crystal-colour-ultra-hd-certified-hdr-smart-4k-tv.html   There is no mention of storage levels on ours or Samsung’s website so I cannot see how you think you have been mis-sold the product and as mentioned the TV is working perfectly well and is not faulty in any way, therefore we will not be issuing a refund or exchange."   I really don't know how to proceed now. I paid by PayPal and have had the TV over 6 months but under a year.  I will add, be very careful buying from  what is called a third party, as you do not have the same 1974 consumer credit section 75 protection. This applies to PayPal, and Amazon. I found out the hard way. They normally give six protection.  ... View more

@Hoot37 wrote: Thank you all for posting in this thread, it's really helped me put a good case to Crampton and Moore. Unfortunately I've received the following email from the manager this morning:   " I have read all the notes and emails between you, our customer service team and Samsung customer support, I understand that all the trouble shooting, software updates and smart hub resets have been carried out, deeming the TV not to be faulty it is purely not offering you the level of storage you are wanting.   Therefore we are not able to offer you a refund or exchange. I can appreciate this will not be the answer you are looking for, however Samsung have said that to maintain the available memory, the “Auto Update” for the smart hub can be turned off or you may connect a USB flash drive or hard disk drive to the TV to have more available memory. We are quite happy to send you a high capacity USB in order to facilitate with the storage/ memory issues.   I appreciate your comments that you think the TV is not fit for purpose under the consumer rights act 2015 and that you feel you have been mis-sold this product, Please click on the link below which will take you directly to our website which clearly shows the full product description and specifications.   http://www.cramptonandmoore.co.uk/samsung-ue65nu7400-65-dynamic-crystal-colour-ultra-hd-certified-hdr-smart-4k-tv.html   There is no mention of storage levels on ours or Samsung’s website so I cannot see how you think you have been mis-sold the product and as mentioned the TV is working perfectly well and is not faulty in any way, therefore we will not be issuing a refund or exchange."   I really don't know how to proceed now. I paid by PayPal and have had the TV over 6 months but under a year.  Not surprised at the answer, and round one.  Next contact PayPal as they have a six month protection I think and as long as you informed the retailer within that 6 months and can prove it you may get something there.  As to there answer, it is clearly advertised as a smart TV, and therefore should work as such out of the box, without have to buy or add additional equipment. You should state in the description that you may need additional equipment for the tv to work as described, there by not supplying that information, it is misrepresentation, as per the 2015 consumer regs.  They admit there is an issue by offering a memory stick, but as others have said that does not fix the issue.  By admitting that you need the extra memory, and like I said by them not saying that on the idea advert is misrepresentation. What us even worse, they admit the amount of memory was not advertised, which suggests to me a reasonable person would expect the tv to work without additional equipment.  Also point out the different retailers who giving refunds.  Like I said round one, and they are hoping you will except there email and go away. Seen it so many times, and keep at them, close down each argument they gave until they have no more.  Hope it helps,  Paul ... View more

At the moment only lg and Microsoft, Xbox, or lg have the atmos app. My lg c65 works great.  ... View more

@slicker55 wrote: Why doen't anyone from Samsung answer these questions?  Think they decision us made at a far higher pay grade, and their silence says to me, keep quite so no one else will question  ... View more

@Loft85 wrote: Same problem here. I have a 2019 Q70R and a Hw-k950 dolby atmos soundbar, yet it won't play dolby atmos through the Netflix app on my TV, nor on Amazon prime.  Think Panasonic also support Atmos, but Samsung are way behind even though they say they are a premium tv. Not DTS, both Atmos support, and a lot of people complaining about the panels. Then problems with recording.  I got the lg and it is great because every thing just works.  Paul ... View more