Thought paypal had a 120 day policy. ... View more

And Currys make things up. They try to confuse and hope you will give up. As I have said, section 75 is the way to go. ... View more

That is typical of Currys who will very rarly ever admit there is a fault. You could use Section 75 of the credit regs if you paid any part above £100 on a credit card. Just ring the credit card company and as to start a section 75 claim. Its all free. If on fiance you have even more protection so ring them and explain things. If on a debit card, and you reprt within 6 months some do whats call a charge back. Those who paid by cash, then its court. Thats why it is so inportant to pay at least the deposit on credit card. Paul ... View more

May be time to take it the Financial Ombudsman.  ... View more

They are dragging it out, at least they haven't said no.  Paul ... View more

I had the Q9F and the HDR picture was so dim, and the blooming was awful. Sent pictures to Samsung and they said it was within spec. It was not nice to watch, but they eventually agreed and I got a refund. Dont be fobbed of. I bought a LG C8, and what arelevation. Everything worked. ... View more

Tell them it is not fit for purpose, under the 2015 Europe consumer regs.  ... View more

I think everyone with this problem should stop trying to resolve it and hope Samsung will post a fix, because going in their history you may wait a long time.  It is clear this a big issue because people are getting replacements or refunds.  You have the law on your side, the 2015 Europe consumer law. Just google the which site for these regs. It is under not fit for purpose, as it cannot function as a smart TV.  If everyone sent them back Samsung might stop selling ***** TV's.  Paul ... View more

Thing is you should'nt have to jump through hoops to get it to work. I think not fit for purpose, under the Oct 2015 European Consumer Law. I would ask for a TV that does not work as a smsrt TV. ... View more

Any normal USB hard drive should work. You do not need external power drive. ... View more

Think replacement Paul ... View more

No harm asking them ... View more

I would certainly try and if we can get a copy of the email from Curry's saying Samsung admit misrepresentation, then that could prove a powerful argument and you could also submit to court that Curry's now admit misrepresentation and are giving full refunds.  Paul ... View more

That's great news. Could it be that Curry's are going to now pay out for all of their owners.  Long battle but great.  Please could you post on the owners results page, and anywhere else, like av forums.  Thanks for letting us know and if it was by email any chance to post which could help others.  Thanks Paul ... View more

Send it back and get a tv that works ... View more

Not that I know of ... View more

@hmsq wrote: I've also just heard back from my CC company, was informed my section 75 was not upheld, saying they believe the tv has fufilled its basic functionality, to watch programmes and this itself was not misrepresented.  So I was given 3 options by Currys: 1. A £150 currys voucher and I keep the TV 2. A £800 currys voucher and towards a new TV with Currys and I send back TV 3. Contact Samsung to get free SmartThings Hub v2   I was advised the 2nd was the better option on the table otherwise I can take Currys to court or Complain further to my CC.   Not sure I got the patience anymore, this section 75 claim has taken 3 months. Your choice but I expected that. You can now appeal, then FO.  Still all free to do.  ... View more

@paul1277 wrote: @Ian_C wrote: I think I found my confirmation. Reddit discussion concerning this. https://www.reddit.com/r/youtube/comments/bslmsj/since_yesterday_youtube_streams_most_videos_using/ Have you seen js owners getting full refunds for misrepresentation.  https://eu.community.samsung.com/t5/TV/KS-Owners-refund/td-p/358806 Not js but ks series.  ... View more

@Ian_C wrote: I think I found my confirmation. Reddit discussion concerning this. https://www.reddit.com/r/youtube/comments/bslmsj/since_yesterday_youtube_streams_most_videos_using/ Have you seen js owners getting full refunds for misrepresentation.  https://eu.community.samsung.com/t5/TV/KS-Owners-refund/td-p/358806 ... View more

@MikeHunt wrote: Why are the apps I once used now saying that they don't exist anymore and if I want to delete the apps?   TV type: curved smart TV S Samsung 8 series (65)     Might be worth having a quick look on ks owners refund thread, and ks owners refund more info thread.    ... View more

@Mylo75 wrote: I still haven't got any refund from Currys.   My credit card provider MBNA didn't give me a refund either.   I reported MBNA to the financial ombudsman but they agreed with MBNA that the TV was not misrepresented.   So to say Currys are refunding everyone is wrong, they are not!  Did you appeal, and might be worth asking why it seems they have upheld against creation finance against Curry's.  ... View more

@Richierich99 wrote: @CraigL1 wrote: Hi   I have been fighting with Currys since last November and had reached the deadlock situation of the offer of £150 live with payment and getting the hub from Samsung which I refused.  I then took out a Section 75 claim against Creation Finance and that has still not had a decsion after over 20 weeks with them saying that Currys had not provided them with the requested information so they could not make a decision.  They advised I could take it to the Ombudsmen which I did two weeks ago at which point I also emailed Currys again stating it was disgusting that they were ignoring the requests for information and that it was now being referred to the Ombudsmen. Within two days I had a letter from Dixons Carphone DCC customer experience team stating they were fully investigating my complaint again!  Then a phone call yesterday stating that they now had approval for me to return the TV for a full refund due to the original miss selling of the item.  Those were the words they used. I have now had confirmation from them via email that once I return it they will refund the full amount paid on the credit agreement so far plus the £250 deposit paid at point of sale. Now just the long and agonising decision over what TV to replace it with. Hi I'm currently claiming a section 75 claim with curry's creation fiance after cuurys fobbing me off with there usual tactics... Over the smarthings on a ks658000.    My latest letter with creation finance stated they need more time blah blah blah and I can go to the ombudsman and I have upto 6 months to do so been 20 weeks same as you.    I've even emailed creation finance over a week ago stating that they now have had long enough to sort this out and I even gave them a court case Id  number and still no email or letter back!      Need a little help on the ombudsman site when I go to type in the Currys creation it dosent recognise that so anything I'm doing wrong there?   Also would be much appreciated if you could inbox what you wrote to the ombudsman..    Regards  I think you will find that it is not Curry's creation, but it is a finance company in its own right creation finance. It might be worth mentioning that someone else has made the same complaint against creation finance. Remember you are now making a complaint against the finance company, not Curry's. As to your complaint just copy your emails, and the time frame and tell them you have waited a reasonable amount of time and you now thing to wait longer is unreasonable, and also they will not inform you of wait information they are waiting on. Might be worth saying it seems like they just want you to get fed up and go away. In your own words.  With this result it should be easier.  Paul ... View more

@RSebire wrote: No I have not seen that thread. And thank you very much for your prompt reply. Very kind of you.   I will go read those threads next.   The kh owners refund is the main thread but runs into many pages, so a ks owners refund more info thread was started with just the relevant information and templates that people have used.  There is a ks owners refund results thread showing everyone who have received full refunds. Today someone was told by Curry's they would get a full refund, for a ks series tv for misrepresentation.  If it is useful, and you use the info all we ask us you spread the word.  Thanks ... View more

@CraigL1 wrote: Once I receive anything from the Ombudsmen I'll share it.  The email from Currys just confirms that I can return it for a full refund.  Doesn't say anything about why. As for new TV I'm thinking of the Sony AF8 OLED as it appears to be very similar to the LG C8 or Panny but handles motion better for sports which is important to me for watching football. If they delivered it you can ask them to collect it free of charge.  Paul ... View more

@RSebire wrote: Thank you for taking the time to start this thread. i have a UE55KS7000U and it is on firmware 1233   my at inputs constantly lose they’re assigned names, and I am also getting feed up with having to constantly rename everything.   Another thing I’m looking for is information on if this model is getting the new iTunes app. my TVs App Store is rubbish, absolutely rubbish, tizen is *****, nobody develops for it. i was hoping this model would at least get one decent app. fingers crossed this model gets the iTunes app. but the tv it self is infuriating to use and continually set up.   fingers crossed, because if we get that app, they will have to update the firmware by quiet a bit, and if they do, the tv App Store might actually get others trying tizen, and we might actually get some apps, other than the streaming apps there’s nothing but weirdo religious ***** on the store.   poor show Samsung, poor show Have you seen the ks owners refund thread, and ks owners refund results thread?  ... View more

@CraigL1 wrote: Hi   I have been fighting with Currys since last November and had reached the deadlock situation of the offer of £150 live with payment and getting the hub from Samsung which I refused.  I then took out a Section 75 claim against Creation Finance and that has still not had a decsion after over 20 weeks with them saying that Currys had not provided them with the requested information so they could not make a decision.  They advised I could take it to the Ombudsmen which I did two weeks ago at which point I also emailed Currys again stating it was disgusting that they were ignoring the requests for information and that it was now being referred to the Ombudsmen. Within two days I had a letter from Dixons Carphone DCC customer experience team stating they were fully investigating my complaint again!  Then a phone call yesterday stating that they now had approval for me to return the TV for a full refund due to the original miss selling of the item.  Those were the words they used. I have now had confirmation from them via email that once I return it they will refund the full amount paid on the credit agreement so far plus the £250 deposit paid at point of sale. Now just the long and agonising decision over what TV to replace it with. Brilliant, and finally Curry's cracks. Probably the Ombudsman put pressure on the finance company who did the same to Curry's. The hope is now Curry's will do the same for everyone customer. It may be helpful if you could get the ombudsmans decision, which they have to give when a complaint is made, and share with us, also do you have the Curry's response in writing that you can share once you refund is through.        New we were in the right just took a while to get there, well done for your determination.    As to your new telly it's a nice difficult choice😀. With the new HDMI 2.1 standard it may be worth looking at TV's with that.    Also could you please share this result on the normal refunds thread, and anywhere else you can think, av forums.    Paul ... View more

@paul1277 wrote: @markwpaterson wrote: Hi, I'm currently in deadlock with Currys and now need to consider legal options. Any help would be great! If you paid by credit card section 75 is easier and free.  If not small claims court.  Paul Brilliant, and finally Curry's cracks. Probably the Ombudsman put pressure on the finance company who did the same to Curry's. The hope is now Curry's will do the same for everyone customer. It may be helpful if you could get the ombudsmans decision, which they have to give when a complaint is made, and share with us, also do you have the Curry's response in writing that you can share once you refund is through.    New we were in the right just took a while to get there, well done for your determination.  As to your new telly it's a nice difficult choice😀. With the new HDMI 2.1 standard it may be worth looking at TV's with that.  Also could you please share this result on the normal refunds thread, and anywhere else you can think, av forums.  Paul ... View more

@Fredg46 wrote: @zarek wrote: does free sync work in this configuration? If your source can decode Dolby Atmos a compressed version on top of DD+, then connecting the source directly to the tv via HDMI and you have the high speed cables it should pass through the tv ARC as DD+ to the soundbar, theoretically. @Fredg46 wrote: @zarek wrote: does free sync work in this configuration? If your source can decode Dolby Atmos a compressed version on top of DD+, then connecting the source directly to the tv via HDMI and you have the high speed cables it should pass through the tv ARC as DD+ to the soundbar, theoretically.   I know it works on the LG and most other manufacturers, even the Hisense but not sure about the Samsung, as they are the only one to drop DTS support. You need to check before buying, or maybe the moderators here can answer.  Paul ... View more

@BadWolf wrote: So how am I able to play some avi files at all if they dropped support?!? Not using the tv USB port. You need a separate media player. Xbox, shield tv, bluray or DVD player or Amazon tv. Even the cheap media player which has file system ntfs if you gave files larger than 4 gig I think. Or send tv back and get one that does support AVI and DTS.  Paul ... View more

@BadWolf wrote: Greetings,  I recently perchased a 65’ QLED TV model QN65Q6FNAF. I connected a 1TB HardDrive to the modem/router via USB. Yesterday I was playing some video files and had no problems but today I get a message that that file format is not supported. I didn’t do anything to the settings on the TV or the modem/router. I have other video files on the HardDrive which I can play without any problems. The problematic files have .avi extension and in the lower left corner it says the format is “x-msvideo”.    Edit: I plugged the Hard Drive directly in the TV via the USB and it still doesn’t want to play those files (the other ones are still fine) but now instead of “x-msvideo” for format it says .avi, which they are but the TV doesn’t want to play them.  Does anyone have any ideas as to what is wrong or how can I fix it?   Samsung have dropped support for AVI and DTS sound. Bet it was not clear on their advertisement, as quite a few people have found this to their cost. You will have to play these files using a different media player ... View more