@paul1277wrote: @paul1111wrote: @paulyoung666wrote: Sent Richer Sounds a simple email this morning detailing the issue and requesting a refund , they rang me back this afternoon offering a store credit for the full purchase price , superb service as always !!! Well done, hopefully JL have seen the light and will offer the same to everyone else. Useful to put this update onto AV Forums. I have just heard from Samsung Office of the CEO that they are now going to give me a full refund for my 65ks9500 which was exchanged for the 65q9f.  The HDR on the q9f was awful and I sent them pics and their product specialist said it was within specs. Not impressed but I am getting a refund so a result.  Just got to start looking for a new telly.  Any idea's ? whats your budget   you should have a mix of 2017 reduced price sets and then the new 2018 ones coming out soon enough.   the oled LG models coming out look great but Im going to assume very expensive. ... View more

@paul1277wrote: @Ronson808wrote: I think sadly the customer is probably the lowest priority here, samsung are a huge global manufacturer and it wouldnt suprise me if the retailers were far more concerned with upsetting them over us lot.   I have no clue what could be going on behind the scenes though, maybe samsung are going to do the right thing and offer us something reasonable for their mix up. but Im not sensing the retailers are budging until that side of things is sorted out, so no harm in us waiting to see the resolution as it does at least appear like we are getting the same messages across the board. so something is probably being worked on.   then once they come back to us we can take it on from there if we arent happy, but we dont need the cost, hassle or uncertain outcome from us going down the small claims court. although I think its a decent case, from experience, that doesnt always translate to getting the right outcome. although of course that applies to samsung/retailers as well, probably more so as things do look quite clear cut. but its upto the person who looks at in on the day, and thats always fun.     I think you may find this "consultation " could be indefinite and an easy way to hope people give up.  Samsung have already told us there position on the smart connect and there is no response to the other issues. The retailers are using any excuss to try to get out of this.  Section 75 is the way forward.  yeah I know, that was my first thought. I think on balance something is being discussed, but I wont rule out that its just time wasting.   but the thing about that, the retailers know my next steps so its only going to hurt their case to go along with it for nothing.   but a few weeks wont hurt as I dont have section 75... plus to give them a chance looks better as court is the last resort ... View more

I think sadly the customer is probably the lowest priority here, samsung are a huge global manufacturer and it wouldnt suprise me if the retailers were far more concerned with upsetting them over us lot.   I have no clue what could be going on behind the scenes though, maybe samsung are going to do the right thing and offer us something reasonable for their mix up. but Im not sensing the retailers are budging until that side of things is sorted out, so no harm in us waiting to see the resolution as it does at least appear like we are getting the same messages across the board. so something is probably being worked on.   then once they come back to us we can take it on from there if we arent happy, but we dont need the cost, hassle or uncertain outcome from us going down the small claims court. although I think its a decent case, from experience, that doesnt always translate to getting the right outcome. although of course that applies to samsung/retailers as well, probably more so as things do look quite clear cut. but its upto the person who looks at in on the day, and thats always fun.     ... View more

That's a wall of text :-) bottom line, the retailers and Samsung made promises and it's odd to hear it being called an exploit to expect things promised. But I'll not go any further as it's requiring a lot of assumptions on your part as to what people think, which is not usually a good sign! I'll be pushing for this no matter what happens with iPlayer... ... View more

Might as well wait and see with JL, Samsung told me the same, it's still being discussed. You're right about the contract and I think it's even easier with JL as it's in the product description. But no harm in waiting, I'm thinking we are caught up in something a bit bigger. Although the refund thread is probably best, although the user who called it an exploit is a bit over the top, being sold what was promised is what we should all expect. ... View more

@MC_Bladewrote: I'm Having fun with RS they are saying yes but i can only have store credits to original value, surely this isn't right? I said it should be exchange for similar spec product (they say MU is i say no way) or Cash refund. Am I right? Has any one had better out come with RS? I suppose it depends if you have proof they missold or if this is just a gesture on their part?   ... View more

https://www.johnlewis.com/samsung-ue55ks9000-curved-suhd-premium-hdr-4k-ultra-hd-quantum-dot-smart-tv-55-with-freeview-hd-playstation-now-smartthings-hub-360-design/p2573458   **With free Samsung SmartThings Extend USB adapter available within 2016, additional purchase necessary to connect other appliances to the TV.   edit:and for proof its been there all along https://web.archive.org/web/20160510093731/https://www.johnlewis.com/samsung-ue55ks9000-curved-suhd-premium-hdr-4k-ultra-hd-quantum-dot-smart-tv-55-with-freeview-hd-playstation-now-smartthings-hub-360-design/p2573458 ... View more

currys, you gotta love them. saying that   "Our website clearly states"   when the whole complaint is wanting what their website clearly stated.     ... View more

Wasn't this to the Currys  CEO email?   My email from the CEO is very different.   I also contacted Samsung CEO and that's currently my waiting point as Currys said any old stuff. ... View more

wrote: Ha, getting from bad to worse with my latest reply from Customer Service -    " Thank you for your e-mail addressed for the attention of our Chief Executive Officer Sebastian James.  As part of the Customer Support Team, your correspondence has been passed to me to investigate and respond.     I appreciate your frustration in this matter, and thank you for providing us with the details to review the registered previous communications.  In regard to the issue with Samsung not continuing with the production of the Extender, I am sorry for any inconvenience this may have caused you.  As this is a withdrawal of a third party service, I am afraid that this is outside of our reasonable control.   Having looked into the supporting information you have provided in your claim, it would appear that the only reference you have provided is a blog post, credited to the source of Samsung on the 17th March 2016.  Our website clearly states our conditions of sale, and our terms of responsibility for the withdrawal of third party services.  This said, as the product itself was not sold on the premise of the additional item being included, as per the box contents or description on the website from which you purchased the TV, it would not be applicable.  I have also checked the advertised contents included with the TV, which does not state the inclusion of the additional item.  This information was stated at the time of your online purchase to consider in full prior to conducting your purchase.  When making your choice, you agreed to the terms of sale, and have since had substantial use of the item.   Our Customer Service team have tried to resolve this situation as best they can, as we do value your custom, and understand your disappointment.  This said, you have stated that you declined the offer of goodwill, and made your intention clear to pursue this further through external means. With full consideration of the situation, I am sorry that we are unable to meet your expectations on this occasion.          Yours sincerely," 1. its not a "service", its a hardware function. 2. its not a service again and  its not a blog, its part of the currys website. 3. the extend was in a samsung beta, giving you full reason to believe it was coming out and as such an important function, you wanted to give a reasonable time for this to happen. 4. your website terms and conditions and secondary to UK law, which is quite clear on this matter 5. a third party looking into this case would be assessing what would be reasonable from a consumers perspective. 6. as such, our final option will be to have your claims tested in a court of law   at the very least this reply gives solid grounds for a complaint to citizens advice and with the direction of opening a case with trading standards. then onto the small claims court where Loyd can have this opinion verified, or not.   funny though that they are telling us all different things now. ... View more

I would be amazed if they offer us a refund if they are in talks with Samsung. They are far more concerned with keeping Samsung happy in my mind. They know exactly what the issue is, Samsung just seems like it's working out what to do. Not that any of this means we can't go for a full refund in the small claims court and have a very decent chance. Although that doesn't mean a judge would agree.... ... View more

The small problem with this is that Samsung aren't exactly reliable, they were the ones making the darn promises they haven't kept.   I was told the ceo of samsung would be in touch well over a week ago.   I was also offered the smart things hub by Samsung, so clearly they know what the issue is here and I'm not at all confident they will make any serious offer to us. I hope I'm wrong, I suppose they could offer us a trade up or something.   I'm not sure though that we need to patient as the contract is between us and John Lewis or whoever sold it to you. There's no debate the item isn't as described, so that's up to the retailer to fix.     ... View more

wrote: I am a little bit surprised by JL so far, always heard they had very good customer services, i think they need to take a page out of richer sounds as their customer services so far is exemplorary. at a guess, and its really just me having a theory, the pressure might be being applied by "others".   when a manufacturer has such domination over the market, the power they weild cannot be underestimated.     ... View more

just for reference, this is the function we will be losing   https://www.youtube.com/watch?v=KPhLa2ddWFY   clearly any other hub that doesnt allow control directly from through the TV is not even close to the same functionality. ... View more

wrote: This is getting silly now, latest reply from JL.   We have received your email regarding order *******. I apologise for the slight delay in our getting back to you, we will be unable to action a full refund however if you can order a suitable Smartthings hub then we will be happy to reimburse you.  You can reply to this email or call us on 0114 4524057, we are open from 8.00am - 8.00pm Monday to Friday, and 8.00am - 6.00pm Saturday and Sunday.  Please accept our renewed apologies for any inconvenience caused.  the hub does not replicate the functions as promised in the advertising! the whole darn point was that the TV was the hub that allowed us to control things from our TV, you know, while sitting there in the living room!   so if the doorbell rang, it would pop up on the TV, you could then look at the doorbless video feed and chose to unlock the door, from your TV!   same with baby monitors etc.   so as this hub doesnt actually allow you to control the device from your TV, its in no way a reasonable replacement.   btw, feel free to tell them that they are losing customers over this as I genuinely sometimes use JL as I believed they had good customer service, got my last £600 fridge and my xbox one X specifically from them, but because of this, ill not use them again either!   great work guys... ... View more

my personal view on this is they know they all have nothing to lose by trying to make this as drawn out and difficult as possible as it might dissuade most people from progressing further.   they can either try that method or see if we take them to court to reclaim any or all the money, the end result for them isnt that different. they either give us a refund or they go to court and are forced to give us a refund.   now you would think thats bad publicity, but with the limited high street options available, they know full well a handful of peeved customers wont make a jot of difference, they will still sell stuff by the bucket load.   we cant even make a direct complaint to trading standards, so we are just stuck with limited powers.   im going to contact the citizens advice this week, although I dont think that matters much. if nothing has happened by the end of the week, I will have to consider the small claims court as a final option. ... View more

wrote: Had a reply from ASA regarding the dongle -    Your Complaint: DSG Retail Ltd (Currys PC World)   Thank you for contacting the Advertising Standards Authority (ASA). I am sorry to learn this matter has caused you concern.   I understand you challenged whether this content on the Currys website stating that the Samsung Smart Things Extend dongle comes with their 2016 Samsung TVs is misleading because you understand this product has since been discontinued and you did not receive this dongle.   We note the TechTalk article making these claims states this was published in March 2016 and can only be found by scrolling through numerous pages of archived articles. We also noted that ads for current Samsung TVs do not mention this dongle and we therefore considered that this information was unlikely to be accessed by consumers and so unlikely to be cause consumers to be misled. We also considered consumers who came across this article were likely to appreciate this information may be out of date.   Moreover, as your complaint resolves an unresolved customer dispute with this advertiser, I would advise this is something you may wish to contact the Citizens Advice Consumer Service about as they would be best placed to advice you on how to resolve this issue. They offer free, confidential and impartial advice on consumer issues and can draw on wider legislation and make referrals to Trading Standards where appropriate. You can contact their helpline on 03454 04 05 06 (Monday to Friday from 9am to 5pm) or you can find further information at www.adviceguide.org.uk   I hope you find this information useful and are able to pursue your complaint.  Thank you for contacting us with your concerns.   Yours sincerely, Duncan Hobbs thats interesting, it seems they are saying that its not a problem for them as it stands *today* and thats all they are concerned with.   Its pretty sad they cant act as its clearly a misleading advert but these days  it feels as though the consumer is the second priority...   its funny though isnt it. The feature was deemed significant enough to have its own dedicated feature on currys website, but now its not coming, they arent interested.   I spoke to samsung recently and they said I needed to talk to currys, currys say they need to talk to samsung. Ive been offered a smart things hub   the lady on the phone at samsung was asking me who told me about the smart things dongle, who told me she kept saying.   this guy I replied: https://www.youtube.com/watch?v=yRSWoUmU5YQ   i emailed the CEO and im awaiting a reply, she said they will be in touch.   but currys have acted awfully over this, trying to do all they can to deny responsibility for the information they provided.   so next week ill also be in touch with the CAB and ask them to escalate this to trading standards who will probably get their one person who works half an hour on a wednesday to reply and tell me that its my fault for not being able to see into the future and please dont question big business ever again. ... View more

I think we should also try tech sites and such as its turning into a true farce will would concern all samsung and potential samsung owners. ... View more

@Jay108 wrote: Below is  further response from Samsung support following me  asking for definitive statement on HLG and HDR10+ Upgrade.   Thank you for your email. Your customer reference number is **** Unfortunately the decision to stop the updates was taken and at the moment there is no plan to continue any updates. I apologizes if you feel mislead by this, but the manufacturer may remove the support at its desecration. Once again we would not look to offer an replacement TV or a refund at this time. If you require additional support, please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE), or respond to this email and I will be more than happy to help. Alternatively, you can visit our Support website where you will find FAQs, How-To-Videos and other useful information for Samsung products. Kind regards, David awful, truly truly awful.   ... View more

@paul1277 wrote: @Ronson808 wrote: @CaptnSpaulding wrote: This is the latest reply from Currys after 'escalating' it through Resolved -    "Thank you for your email dated 26th January 2018.  Please accept my apologies for the delay in our response.  Please accept my apologies for the ongoing issues that you are having with us. Your email clearly expresses your disappointment and I would like to extend my apologies for any negative impression that may have been created.  As my colleagues have previously advised, it is the customers prerogative and responsibility to ensure that research is made before making a purchase so that it will suit the customers needs. We expect that any issues that arise to be reported in a reasonable time.  In regards to the Consumer Rights Act, it does advise that if there has been an issue with mis-selling then this does need to be reported in a suitable time frame. As the TV works within its specifications and has no fault it is fit for purpose and of satisfactory quality.  Please accept my apologies that I am unable to assist you further on this occasion.  Thank you for taking the time to contact Team knowhow.    Kind regards, "   Not sure what to reply - the dongle was supposed to be released in 2016 I think? Is there anywhere that says it would be released in 2017 too and that's why I took so long to report it? https://eu.community.samsung.com/t5/TV-Audio-Video/When-are-we-going-to-get-SmartThings-Tizen-app-for-our-TVs/m-p/274904#M4617   Apologies for the delay in reply but we've spoken to several people about this for you guys and now have a final reply. The official statement on this is:   "We're sorry for the delay. The Samsung SmartThings Extend is currently in a closed beta program and we don't have any further updates at this time. We will continue to pass on your interest in this feature to the appropriate Samsung contacts."   weird I posted this and it disappeared?? That is strange closed beta so what does this mean from Samsung UK head Office,   Good afternoon Mr ****, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team. With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you. Thank you for contacting us with your concerns. Regards     Description: cid:image007.jpg@01D29292.88FD7C40 Samsung Electronics UK Samsung House 1000 Hillswood Drive Chertsey, Surrey, KT16 0PS   It seems different departments have different answers. Does not matter as they have had long enough to supply the dongle, and as Curry's seem to think we should have claimed earlier, which is incorrect anyway. Paul well the message on the forum was dated 21-09-2017 03:12 PM   https://eu.community.samsung.com/t5/TV-Audio-Video/When-are-we-going-to-get-SmartThings-Tizen-app-for-our-TVs/m-p/274904#M4617   and the email is the update, that its not coming, im assuming that was quite recently?   so there we are, quite clear that we were patinetly waiting for the service as it was still being worked on back in september and thats why we are clearly in a reasonable time frame. ... View more

getting very silly as the smart things extend dongle was supposedly being worked on during this year so of course good faith reasonable customers would wish to wait for the service as it was pretty amazing, otherwise currys and others wouldnt have devoted pages and space on their website about it.   heres the official last line back in september   Apologies for the delay in reply but we've spoken to several people about this for you guys and now have a final reply. The official statement on this is:   "We're sorry for the delay. The Samsung SmartThings Extend is currently in a closed beta program and we don't have any further updates at this time. We will continue to pass on your interest in this feature to the appropriate Samsung contacts." ... View more

@CaptnSpaulding wrote: This is the latest reply from Currys after 'escalating' it through Resolved -    "Thank you for your email dated 26th January 2018.  Please accept my apologies for the delay in our response.  Please accept my apologies for the ongoing issues that you are having with us. Your email clearly expresses your disappointment and I would like to extend my apologies for any negative impression that may have been created.  As my colleagues have previously advised, it is the customers prerogative and responsibility to ensure that research is made before making a purchase so that it will suit the customers needs. We expect that any issues that arise to be reported in a reasonable time.  In regards to the Consumer Rights Act, it does advise that if there has been an issue with mis-selling then this does need to be reported in a suitable time frame. As the TV works within its specifications and has no fault it is fit for purpose and of satisfactory quality.  Please accept my apologies that I am unable to assist you further on this occasion.  Thank you for taking the time to contact Team knowhow.    Kind regards, "   Not sure what to reply - the dongle was supposed to be released in 2016 I think? Is there anywhere that says it would be released in 2017 too and that's why I took so long to report it? https://eu.community.samsung.com/t5/TV-Audio-Video/When-are-we-going-to-get-SmartThings-Tizen-app-for-our-TVs/m-p/274904#M4617   Apologies for the delay in reply but we've spoken to several people about this for you guys and now have a final reply. The official statement on this is:   "We're sorry for the delay. The Samsung SmartThings Extend is currently in a closed beta program and we don't have any further updates at this time. We will continue to pass on your interest in this feature to the appropriate Samsung contacts."   weird I posted this and it disappeared?? ... View more

@CaptnSpaulding wrote: This is the latest reply from Currys after 'escalating' it through Resolved -    "Thank you for your email dated 26th January 2018.  Please accept my apologies for the delay in our response.  Please accept my apologies for the ongoing issues that you are having with us. Your email clearly expresses your disappointment and I would like to extend my apologies for any negative impression that may have been created.  As my colleagues have previously advised, it is the customers prerogative and responsibility to ensure that research is made before making a purchase so that it will suit the customers needs. We expect that any issues that arise to be reported in a reasonable time.  In regards to the Consumer Rights Act, it does advise that if there has been an issue with mis-selling then this does need to be reported in a suitable time frame. As the TV works within its specifications and has no fault it is fit for purpose and of satisfactory quality.  Please accept my apologies that I am unable to assist you further on this occasion.  Thank you for taking the time to contact Team knowhow.    Kind regards, "   Not sure what to reply - the dongle was supposed to be released in 2016 I think? Is there anywhere that says it would be released in 2017 too and that's why I took so long to report it? 21-09-2017 03:12 PM     https://eu.community.samsung.com/t5/TV-Audio-Video/When-are-we-going-to-get-SmartThings-Tizen-app-for-our-TVs/m-p/274904#M4617     Hi @Tezz.   Apologies for the delay in reply but we've spoken to several people about this for you guys and now have a final reply. The official statement on this is:   "We're sorry for the delay. The Samsung SmartThings Extend is currently in a closed beta program and we don't have any further updates at this time. We will continue to pass on your interest in this feature to the appropriate Samsung contacts." ... View more

A small point, but it's not just current owners who are put off. This farce has made two people I know avoid Samsung for their next TV purchase....   We have choices! ... View more

@crashcris wrote: I'd have written back saying "Many thanks for your cooperation in this matter, you have been most helpful.  I have taken your advice and started to persue your company for a refund, in the courts, due to the mis-selling of the TV. I have cited your latest email to me as you informed me that because your Website advertised the dongle and you haven't provided me with one that you do have a case to answer.  I look forward to a full refund of the purchase price." oh i will be replying and using their reply to demonstrate the point :mantongue:   although im going to give them the chance to resolve it with this being clearly pointed out first.... ... View more

@paul1277 wrote: @Ronson808 wrote: so currys finally replied to my email. said about the smart things extend and they truly didnt understand the question and replied about something else.   I also asked about 4kiplayer and HDR10plus and as expected they denied any responsbility, but at the same time made this statement, which to my non legal brain describes the exact issue with the smart extend dongle and why that is mis selling!!   " In regards to these services, unless previously advised by our website or the store that the updates would definitely be released you would not have a case for mis-selling.     I have of course replied thanking them for their clarification and asking how this would not apply to the smart things extend dongle which is listed on their website: http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/   "Your new TV will come with the *SmartThings Extend*, a small USB-like dongle that plugs into your TV. Once you’ve done this, switch on your TV and connect to Wi-Fi. "   its getting quite silly isnt it. It's called mudding the waters, and it's obvious that they are trying detract from the primary issue.  I suggest go back and only mention the smart connect.  I have been told that the Advertising Standarts are investigating and so are trading standards.  It does look like they will need to be dragged to a solution for misrepresentation.  Again mention the cab advice that they think you have a case and also that Curry's have already paid compensation.  Paul  oh yeah, this is the funny thing the majority was about the smart extend dongle but I put that other stuff in as its also clearly awful customer service from both samsun and currys and i was half happy before to accept a different model with those other issues fixed. im more inclined to just go for a refund and get something else, or just not bother with 4k until things settle...   but the focus is and will be on smart extend. To be fair, the guy seems to have totally missed the point and Im going to assume its confusion and not deliberate at this point. Its just their regular customer service people, although I did get a reply from the CEO asking for more info...   the thing about going down the court route, you are basically just asking the judge on the day to agree. now I have zero experience of stuff in the consumer area, but in business, we have taken solid advice from people and ended up losing a case. So we all know there are risks in court of losing, even if it all looks clear cut.   saying this, this applies to currys equally as well. for them to risk someone taking this to court and winning would potentially open up every single sale to be question if the purhcaser wished. and I think it might get some press coverage in tech sites if the case was positive for the consumer, they like an underdog tale!   so this is why its so weird that they are risking this line, but hopefully the CEO email people are a bit more clued up in the risks and the seeming pretty strong case (Even by their own words!) of mis selling....   the fun continues. ... View more

@KajaSinis wrote: Hi,   I have the exact same problem. This is clearly a software issue from this tv model, as the new models are compatible with different speaker brands and models and the sound can be controled using the tv remote.   The ask for Samsung is, please release a software update for these UHD, UE models to allow the Bluetooth connected speakers to be controled by the TVs remote - such as the new models do (I’ve tested it and it works)!!   would you mind letting me know what models you have tested it on?   its a pain isnt it though, I would like to be able to just mute or lower the volume via the remote without having to manually find the speaker! ... View more

so currys finally replied to my email. said about the smart things extend and they truly didnt understand the question and replied about something else.   I also asked about 4kiplayer and HDR10plus and as expected they denied any responsbility, but at the same time made this statement, which to my non legal brain describes the exact issue with the smart extend dongle and why that is mis selling!!   " In regards to these services, unless previously advised by our website or the store that the updates would definitely be released you would not have a case for mis-selling.     I have of course replied thanking them for their clarification and asking how this would not apply to the smart things extend dongle which is listed on their website: http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/   "Your new TV will come with the *SmartThings Extend*, a small USB-like dongle that plugs into your TV. Once you’ve done this, switch on your TV and connect to Wi-Fi. "   its getting quite silly isnt it. ... View more

@Sam-Knp wrote: Winter Olympics are being shot and broadcast in 4K in many countries... https://www.whathifi.com/news/2018-winter-olympics-to-be-made-available-in-4k-hdr   " The option to broadcast in 4K HDR has been picked up by NBC in the United States. The Games, which start on February 9th and end on the 25th, and will be broadcast in the UK by the BBC. Whether or not  iPlayer  will carry 4K images is yet to be confirmed." if this turns out to be the case and our sets cant watch it, I would imagine the complaints would be insane.   we dont spend a grand + on a 4k TV for it to lack the basic service from the biggest broadcaster only months later   but who knows, if sky Q can have access without HDR is this going to be an issue or is it, as some suggest, a cost issue that samsung dont want to pay for updated iplayer.     ... View more

@CaptnSpaulding wrote: This is hilarious! My latest reply from Currys -    " Thank you for contacting Team KNOWHOW.   We are really sorry that we haven't contacted you within our timescales we really do hope that your query has been answered. It may be that you have visited one of our stores or called us to discuss your query.   However, if you feel the matter remains unresolved, please contact us on 0344 800 9090 or alternatively please respond including a contact number for us to call you at a convenient time and one of our colleagues will be happy to assist.     Thank you for your patience and once again please accept our apologies.     Kind regards,   Team Knowhow : ISCLAIMER::"     So does this mean they are no longer going to co-operate via email and will only speak to me if I call them? What a joke! to be fair, this seems to be a standard eamil they send out as I had this about another product they royally messed up.   I replied and they did eventually respond via email and sorted the issue.     ... View more