Hello am on the Samsung upgrade program when I got my s10 I sent back my s9 got a emaill to say it now complete but when I checked my back account... View Post
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2 Replies
0 Likes
Bamby2291
15-04-2019 06:49 PM
I tried that number but just getting told I need to phone this number
and when I do they tell me to ... View Post
Hello everyone, I have been having a nightmare of a time trying to upgrade through the "Samsung upgrade program"
I decided in Feb.2018 to... View Post
2473 Views
7 Replies
2 Likes
Mike0401
03-06-2020 03:35 PM
LIVE CHAT WITH SAMSUNG EXPERTsince monday i have been trying to upgrade
my s10 to the s20 ultra via ... View Post
Hi guys
I should have been eligible to upgrade since the 4th of April but when I try to login I get this error and I quote "We’re sorry... View Post
612 Views
0 Replies
0 Likes
what courier does samsung use to deliver phone cases in the UK?
will it fit through the letter box cause im not always at home to receive... View Post
439 Views
2 Replies
0 Likes
BandOfBrothers
08-04-2019 05:39 AM
Every time I've ordered it's been DPD and like mentioned needs to be
signed for. However a person ca... View Post
Does anyone know how long i have to wait to receive an undamaged phone after i returned the one they sent?
The external box was busted up... View Post
1565 Views
4 Replies
0 Likes
BandOfBrothers
13-04-2019 12:55 PM
Good to hear. Personally as I have a Bricks and Mortar Samsung
Experience Store in my Uk city I pref... View Post
Order s10 + in green on 28th Feb. Got confirmation email. Was dissapointed to see it wouldn't ship until March 21st. Then recieved an email... View Post
6374 Views
17 Replies
1 Likes
Burgan68
20-01-2021 06:10 PM
This email is out of date and is not relevant to me View Post
Hey,
I have just upgraded to their S10+ via the upgrade program, but have not received any information on how to retun my S9+.
I... View Post
916 Views
3 Replies
0 Likes
AntS
28-03-2019 01:34 PM
Hi guys. This thread from the highlighted post onwards might be useful
for you. View Post
Hi all , went this morning to buy an S10 in prism green and unfortunately because I didn't have " picture id " I couldn't get one ,... View Post
403 Views
1 Replies
0 Likes
Colin19
22-03-2019 08:20 AM
@Edgie70 wrote: Hi all , went this morning to buy an S10 in prism green
and unfortunately because I ... View Post
Apologies if this has been asked before.
Has anyone just used the freepost option for returning old phone? does it matter if you don't... View Post
1761 Views
4 Replies
0 Likes
Hamtaro
22-03-2019 12:59 PM
It said to include as many original accessories as possible with the
phone, so I included the charge... View Post
Hi all
Does anyone know when preorders are due for despatch and delivery? If release is 20th does this mean we should expect delivery on... View Post
1434 Views
8 Replies
1 Likes
Bulver
30-09-2019 12:39 PM
I have been fed a load of rubbish by their customer service team over
delivery, now i see that a des... View Post
Hi all, I'm thinking about getting the s10 using the upgrade program. I have not use it before.
I'm trading my s9 in against, lowering... View Post
353 Views
1 Replies
0 Likes
AndrewL
17-03-2019 02:10 PM
@Bazilc: Hi there. If you choose to upgrade after 12 months then you
will start a new 24 month contr... View Post
My S10+ was delivered on the 8th March yet there is no trace of any bag or package to send the old device back. Anyone else in the same... View Post
8344 Views
13 Replies
1 Likes
AndrewL
01-04-2022 08:14 PM
@Buck2Basics: I'm sorry to hear that you have not received your pre-paid
packaging to return your Ga... View Post
Can you upgrade earlier than 12 months on the Samsung upgrade program
View Post
571 Views
2 Replies
0 Likes
Pryan12
15-03-2019 09:02 PM
Ok just thought you would be able to pay upto 12 months in advance and
upgrade View Post
I ordered the s10 and it canceled my order without my authorization what happens now
View Post
511 Views
1 Replies
0 Likes
Colin19
15-03-2019 09:23 AM
@Kingmukade wrote: I ordered the s10 and it canceled my order without my
authorization what happens ... View Post
Hey guys
I pre ordered the S10 plus 128gb in Prism Black on 2nd March.
As of yet the status is still showing as pre ordered and the... View Post
1075 Views
6 Replies
0 Likes
Hi all,
Did anyone else use the trade-in option when buying the Galaxy S10 only for them to tell you that MTR Group Ltd found a fault with... View Post
5383 Views
23 Replies
2 Likes
ThatGuy29015
08-05-2021 09:30 AM
Yes, I had same problem. I dug my heels in & put a no holds barred
reviews on trustpilot. They respo... View Post
Hi all,
I'm curious how well or bad it went for you upgrading from any S9 to any S10 model using Samsungs Upgrade Program.
I live... View Post
288 Views
0 Replies
0 Likes
I pre ordered my S10 with a trade in of my galaxy S7 Edge which they say is £200 so arranged the finance of the S10 on £599. I've had my S10... View Post
2185 Views
8 Replies
0 Likes
Stokiedan
11-02-2021 04:47 PM
Hi, Yeah I tried to contact Samsung a few times to let them know I won't
be trading in and got nowhe... View Post
Hey!
I live in Ireland and opted to trade in my s8 for the s10. I was sure it said they would send me a box to return the phone in, but i... View Post
1324 Views
4 Replies
0 Likes
THEQMAN
18-01-2021 10:10 PM
So Samsung sends the packaging themselves, then why have some people
said they receive a FedEx label... View Post
I preordered the unlocked 1TB Ceramic Black Galaxy S10+ on 2/22/19, and my Orders page has shown that it will arrive by March 8th (today).... View Post
450 Views
1 Replies
0 Likes
Bel03
09-03-2019 11:13 AM
Yup same issue here and no contact from anyone either! View Post