14-03-2019 07:26 PM
Hey guys
I pre ordered the S10 plus 128gb in Prism Black on 2nd March.
As of yet the status is still showing as pre ordered and the cancel button is also still showing.
The date for dispatch is showing 21st March which is the date that was given at the time of placing the order, however no payment has been taken from my debit card? Is this normal? Would the payment be taken once the phone is dispatched? And is it also normal for the order to still show as pre ordered?
Any help on this would be much appreciated
15-03-2019 05:10 AM
Anyone help?
15-03-2019 05:32 AM
The monies would have been gated Off by your Bank @Saj1 and would be taken by Samsung once the phone was moved to a despatched status.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
15-03-2019 05:58 AM
15-03-2019 06:06 AM
If this was my situation I'd also phone my Banks customer services to see if anything is showing at their end.
As I said Samsung wouldn't take any funds until it had been despatched but your right to want clarification on the status of your order so Yes ring them and kr use their Chat facility.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
15-03-2019 06:21 AM
Lo and behold... They've just took payment lol
15-03-2019 06:35 AM
Cool.
All the best.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "