Samsung Shop

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Unable to login to the Flex Lounge

Posted by 21-01-2025 01:18 PM in Samsung Shop

With the upcoming Unpacked event approaching fast, I have been trying to login to my Flex account every day for the last month to see what my... View Post

24-03-2025 03:36 PM

Cant believe Samsung has not solved this PITA still. Typical. I noticed I get this Samsung Upgrade l... View Post

How to Use Your Samsung Reward Points

Posted by 26-07-2022 10:31 PM in Samsung Shop

I have seen lots of posts on this subject. So for those that are wondering and not sure. I thought as I have points to use, I'd... View Post

10-02-2024 08:09 PM

Just came across this. Thanks for sharing. Now i can put my points to good use View Post

S25 ultra

Posted by Thursday in Samsung Shop

Hi just got s25 ultra and it says claim free galaxy buds pro 3 ......does anyone know how i go about this..... View Post

Thursday

Cheers mate View Post

Samsung Flex - Returning old device confusion

Posted by a week ago in Samsung Shop

Hi, please can someone help me. I recently upgraded my s23 to an s25 ultra with samsung flex. I received a return sticker and envelope with the... View Post

a week ago

Yes this is the correct address to return your trade in devices View Post

Samsung Customer Service - SHAMBLES!

Posted by a week ago in Samsung Shop

I have invested in the Samsung eco system and back in early April I ordered a galaxy ring (in fact my wife wanted it for my birthday gift) I... View Post

a week ago

There are Rings of Power And there are suffeRings Maythe4thbewithyou 🙏 View Post

Product Not Delivered, Need your help

Posted by 2 weeks ago in Samsung Shop

Hello everyone, On the delivery day which was April 14th, RXO damaged my refregrator and was never delivered. I am calling Samsung e commerece... View Post

a week ago

I called RXO and ~i was able to relocate my items, reached out to Samsung and fanaly was able to get... View Post

Samsung EPP UK "email address is invalid"

Posted by 3 weeks ago in Samsung Shop

Hey I've been struggling to get discounts on Samsung EPP. Whenever I try to sign into... View Post

3 weeks ago

Hi and Welcome. As Far as I know your email has to be registered with your company. Also I am presum... View Post

Galaxy book5 360 delivery delayed

Posted by 3 weeks ago in Samsung Shop

Hi, anyone had same issue with delayed delivery? I have ordered mine 3 weeks ago with promise to have it by 25th April. Obviously nothing happened.... View Post

3 weeks ago

Sorry to hear you're experiencing a delay. Personally, Ive not experienced a delay before. Reach out... View Post

Is my order cancelled or not?

Posted by 3 weeks ago in Samsung Shop

So I ordered a new monitor for my PC yesterday and cancelled it during the "preparing to dispatch" phase. It said a "request was made... View Post

3 weeks ago

Thanks for the response. I did cancel it before it dispatched, but the conflicting information makes... View Post

Can't use vouchers in Galaxy store

Posted by 4 weeks ago in Samsung Shop

Hey guys, I'm having trouble using vouchers on the Galaxy Store app. I have a few vouchers saved on my account but when I try to purchase game... View Post

4 weeks ago

I think I understand now, so looking at the terms and conditions of the vouchers they all say 'the v... View Post

Samsung shop app/website

Posted by 16-04-2025 06:54 PM in Samsung Shop

Why is this official Samsung app to shop on a complete diaster to use, filters dont work, bundles are not upto loyal members wasting anymore... View Post

4 weeks ago

Yes I am very much aware Its the Samsung shop that totally rubbish, on the app and the website View Post

Error 400 Bad Request

Posted by a month ago in Samsung Shop

When I log in, I cannot access my cart. Nor can I access my personal links such as Orders, Rewards etc. When I checked the network traffic using... View Post

a month ago

they haven't been much help at all. But thank you for your time View Post

No Rewards?

Posted by 15-04-2025 06:32 PM in Samsung Shop

A month ago I upgraded my GW4C for a GW7, through Samsung. This weekend I've bought a new S25, again from Samsung. Despite being a rewards... View Post

15-04-2025 10:01 PM

I am not sure you get rewards on those purchases, I don't if I purchase via the employee scheme webs... View Post

Samsung refusing to replace a dead on arrival Samsung Galaxy Watch7 and observe basic UK law

Posted by 15-04-2025 12:11 PM in Samsung Shop

This was purchased on Samsung UK online store and arrived 20th March. The box was opened a few days ago as it was a birthday present and was... View Post

2 weeks ago

I had a very similar issue with a washing machine. It started leaking and I noticed the door seal ha... View Post

Ongoing Order Issue – No Resolution or Support (Mobileshop & Samsung Store UK)

Posted by 12-04-2025 11:35 AM in Samsung Shop

Hi everyone, I'm reaching out to see if anyone else has experienced this kind of issue or can offer advice on how to get a resolution. ... View Post

13-04-2025 02:31 PM

The id@mobileshop.com email address has been failing since at least Mid-March (5.4.1 Recipient addre... View Post

Samsung Ring Discounts

Posted by 11-04-2025 09:01 AM in Samsung Shop

Just ordered the Samsung Ring which lists at £399 and my order cost £259! Used SPRINGSAVE code for £80 discount and also found a... View Post

11-04-2025 09:36 AM

Yeah, you'll get an Easter Egg 🥚 in the gift box! 😂 😂 View Post

Order keeps getting Cancelled - Terrible Checkout

Posted by 10-04-2025 11:09 PM in Samsung Shop

Have been trying to order stuff off the Samsung Canada store for the past couple days and they keep cancelling my order. The reason is freaking... View Post

11-04-2025 09:34 PM

I'm in the UK and had the same issue yesterday and today. Have tried to order twice. Got order ackno... View Post

Buds 3 Pro - anyone know of any discount code?

Posted by 08-04-2025 04:56 PM in Samsung Shop

Does anyone know any discount code for hearing aids in the app? View Post

10-04-2025 12:52 AM

Just confirmed after looking myself, there is no longer any available discount codes for the Galaxy ... View Post

SAMSUNG HAS THE WORSE CUSTOMER SERVICE EVER

Posted by 07-04-2025 08:35 PM in Samsung Shop

I ordered my first item a washing machine in the UK online, had 2 week delivery date, on the day i was expecting it , i received an email its... View Post

07-04-2025 10:29 PM

On a positive note Samsung have issued me with a Motivator badge here ! hurrah (not!) View Post

Samsung - compensation voucher code doesn't work

Posted by 05-04-2025 01:32 PM in Samsung Shop

So, it might not come as a surprise but Samsung compensation vouchers just appears a front for customer service to get you off the phone. ... View Post

3 weeks ago

code S25APR doesn't work and this isn't first time, all that i have tried to use through my promotio... View Post

Phone delivery

Posted by 04-04-2025 06:28 PM in Samsung Shop

Ordered phone today on samsung website, received an email regarding phine is in process.......but still waiting 11 hours later. View Post

04-04-2025 10:03 PM

Thanks everyone, all is good now.......this message must has shaken something up 🙏 View Post

Preparing Dispatch?

Posted by 03-04-2025 08:29 AM in Samsung Shop

My new S25 has been at Preparing Dispatch for 16 hours as of 0715 on 3 April with an original requested delivery data 5 April. Is Samsung likely to... View Post

04-04-2025 06:58 PM

It's now 1900 the day before the expected delivery date 5 April and the phone still shows Preparing ... View Post

Samsung Shop

Unable to login to the Flex Lounge

How to Use Your Samsung Reward Points

S25 ultra

Samsung Flex - Returning old device confusion

Samsung Customer Service - SHAMBLES!

Product Not Delivered, Need your help

Samsung EPP UK "email address is invalid"

Galaxy book5 360 delivery delayed

Is my order cancelled or not?

Can't use vouchers in Galaxy store

Samsung shop app/website

Error 400 Bad Request

No Rewards?

Samsung refusing to replace a dead on arrival Samsung Galaxy Watch7 and observe basic UK law

Ongoing Order Issue – No Resolution or Support (Mobileshop & Samsung Store UK)

Samsung Ring Discounts

Order keeps getting Cancelled - Terrible Checkout

Buds 3 Pro - anyone know of any discount code?

SAMSUNG HAS THE WORSE CUSTOMER SERVICE EVER

Samsung - compensation voucher code doesn't work

Phone delivery

Preparing Dispatch?

Product Not Delivered, Need your help

Birthday discount code (UK)

Order cancelled because I stack codes?!

Trade In Not Honoured - Deceived

Still waiting on S25U pre order...

Help

Order not showing in account.

S25 Terrible Delivery Delay

Samsung S25 Ultra Pre Order - Address Postcode Mismatch, what to do next?

Can't Start return

Samsung Customer Service - SHAMBLES!

Re: Can't use vouchers in Galaxy store

How to raise a complaint or speak with a supervisor or manager through customer services