Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Trade in questions - Using freepost option? And does it matter if you don't return the charger with the old phone?

(Topic created on: 21-03-2019 11:29 AM)
1781 Views
CB24
Apprentice
Options

Apologies if this has been asked before.

Has anyone just used the freepost option for returning old phone? does it matter if you don't return the charger?

 

Thanks

0 Likes

2 Solutions


Accepted Solutions
Solution
Silcrows
Explorer
Options

They only want the phone. No accessories. I asked them myself :smiling-face:

View solution in context

0 Likes
Solution
AndrewL
Moderator
Moderator
Options

@CB24: The terms and conditions state "To the extent possible, we ask that you include the box and any original accessories which were included within the box when you provide the Existing Handset to us." With this in mind you should be fine if you don't return the charger.

View solution in context

0 Likes
4 REPLIES 4
Solution
Silcrows
Explorer
Options

They only want the phone. No accessories. I asked them myself :smiling-face:

0 Likes
Solution
AndrewL
Moderator
Moderator
Options

@CB24: The terms and conditions state "To the extent possible, we ask that you include the box and any original accessories which were included within the box when you provide the Existing Handset to us." With this in mind you should be fine if you don't return the charger.

0 Likes
CB24
Apprentice
Options

Brilliant thank you 

Hamtaro
Student
Options
It said to include as many original accessories as possible with the phone, so I included the charger, but I think they are only interested in the phone handset. There are two options to use - special delivery and free post delivery. I sent mine back using the free post delivery at my local post office and had no problems. It got there in 2 days, and then the next day, I received an email from Samsung Trade-In saying everything was completed.
0 Likes