Yes I did get my deposit back not from Samsung it was from the Company called Klana who dealt with me for that promotion but no apology from Samsung ... View more

Thank you for your reply my phone is a Galaxy S10plus so the next question is how to get Samsung pay on my Galaxy Watch 46mm R800NZSADBT my wife has a S10 and Galaxy Watch 42mm and she has Samsung pay on hers it transferd to her watch from her phone with no problem  ... View more

Hi I have sorted the icon problem it was because of the Good Lock app when you open the Quick Star your Wifi icon at the top disappears from your phone but you are still connected  ... View more

Hi guys still no word from Samsung so went on Amazon and ordered a S10 plus in green and 128 gb and got it with in the week the customer service was very good there was a problem and the delivery was delayed by one day but they kept me up to date with what was happening and apologised for the delay so I think Samsung should contact Amazon and ask if they could use there Customer Care services to train there staff  ... View more

Well I am still waiting for Samsung to get in touch but so far nothing at least you have got some response from them well done  ... View more

@Lilley73 wrote: Hi I have spoken to Samsung support team several times.phone and 20 odd emails. All I get is very sorry but the best we can do is reset your upgrade lounge and try again. I explained they also say I'm no longer eleigable for the promotion and offered me a £20 voucher when ordering.  I did explain the earbuds I have now lost out on cost £130 in the shop. Not to mention i am buying the phone on intrest free credit so £20 at checkout means nothing. Then phones out of stock. So waited over a month for nothing Lost out on free earbuds Hrs on phone and emails Paid £89 deposit over a month ago Day off work for phone delivery (never came) Now out of stock. Compensation for all that £20 voucher and still no phone. Loyalty means nothing. We have 2 Samsung phones a tablet,fridge freezer,TV,soundbar,smartwatch. Maybe time to switch brands😡☹   @Lilley73 wrote: Hi I have spoken to Samsung support team several times.phone and 20 odd emails. All I get is very sorry but the best we can do is reset your upgrade lounge and try again. I explained they also say I'm no longer eleigable for the promotion and offered me a £20 voucher when ordering.  I did explain the earbuds I have now lost out on cost £130 in the shop. Not to mention i am buying the phone on intrest free credit so £20 at checkout means nothing. Then phones out of stock. So waited over a month for nothing Lost out on free earbuds Hrs on phone and emails Paid £89 deposit over a month ago Day off work for phone delivery (never came) Now out of stock. Compensation for all that £20 voucher and still no phone. Loyalty means nothing. We have 2 Samsung phones a tablet,fridge freezer,TV,soundbar,smartwatch. Maybe time to switch brands😡☹   Was told various reasons my order was not complete. 1. My order was received and I got a shipping date of 21 March. 2. I was told My order had been delivered so I felt accused of theft whilst an "investigation" took place. I was told my phone would be sent if it was proved the order had not been sent. I shiver to think what would have happened if they decided the delivery was made to me. There was no mention at  this point that the phone was not in stock. 4. The supervisor told me that the manager said the phone is out of stock. I found this difficult to believe as the phones are readily available in shops. Samsung then cancelled my order without asking me what i wanted and no alternative choices were given. Instead an insulting £30 of vouchers was offered as a gesture of goodwill. This has all caused me a great deal of stress. No emails or phone calls were answered until I spoke to a nice supervisor who immediately commenced the investigation. I have asked for details of how to officially complain but as yet no response. At one point a manager was clearly available but the telephonist had to keep going to him for his response to my questions. ... View more