22-08-2021 09:48 AM in
Samsung Pay does not work on a new UK Fold 3, the phone was supplied directly from Samsung UK (I am in the UK and my network in Vodafone UK).
But I get a message in what looks like German - "Bezahl mit einem Swipe. leider ist clein........"
Any idea how to fix this?
Samsung were unhelpful and unconcerned when I tried to get help from the chat service, how is it that Samsung UK think this is OK.
Solved! Go to Solution.
24-08-2021 11:50 AM in
Hi folks, we're sorry to hear that you have had issues accessing Samsung Pay on your new phone.
Some great tips from our fellow users and recommend:
Please note that due to changes in the device, you will always see the EUX CSC in Settings.
If you continue to have issues please let us know:
22-08-2021 09:54 AM in
@Members_jm1meer: I'm sorry to hear that you're having some issues with Samsung Pay on the Galaxy Z fold3. A few customers experienced a similar issue at the launch of the S21 series, therefore please can you check the link below and follow the steps in the accepted solution to see if this helps?
22-08-2021 10:20 AM in
22-08-2021 11:22 AM in
Please please stop wasting every ones time, that process and non of the other user processes work.
Why don't you stop posting these nonsense solutions and ask some one who knows what they are doing to fix it please....
22-08-2021 11:46 AM in
Issue seems to be because the devices are running EUX (EU software) instead of EUA (UK software). Any devices running EUX will allow set up in English, but Samsung Pay will be in German. There will be a software update coming to fix it... when or what it is I don't know. Possibly a second language set up for Samsung Pay? Or OTA update that will change EUX to EUA (BTU).
22-08-2021 12:23 PM - last edited 22-08-2021 12:23 PM
22-08-2021 01:10 PM in
I will be returning the Fold 3 unless this problem is fixed with the 14 day cooling off period.
Support was hopeless.
Samsung have already tried to suggest some sort of user error by saying nonsense about putting the sim in after set up. Typical of support people trying to shirk.
Samsung need to step in and provide some assurances asap before this escalates.