15-11-2023 03:42 PM
16-11-2023 12:50 PM
Hi @madchris ,
If you'd like the team here to have a look into this for you, can you send us a Private Message with your contact details and any relevant info (e.g. reference numbers) to our Sam_UK account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597)? Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
Can't promise that we can sort it all for you, but we'll happily have a look to see if we can find out what's been going on at the Samsung side of things and if there's anything we can do from here.
30-11-2023 10:14 AM
30-11-2023 10:21 AM
30-11-2023 10:37 AM
30-11-2023 11:31 AM
Hi @madchris, I've merged two of your threads. My post above still applies if you'd like for the Community team to have a look into the matter for you.
30-11-2023 11:45 AM
30-11-2023 02:44 PM
30-11-2023 03:00 PM
@madchris sorry if things are really tough. You posted about Samsung Care plus a few weeks ago and Moderators said they could look into for you,did you take up the offer ?
can send private Message to Sam_UK account (Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
30-11-2023 03:12 PM - last edited 30-11-2023 03:12 PM
Hi @madchris , We've sent you a Private Message.
You'll be able to see your Private Messages by following the guidance here: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
AntS