02-03-2023 03:54 PM in
I have an A53 that started crashing and freezing about 24 hours ago. When the crashes occur, my only option is to do a force restart. The crashes are not app-specific. They have occurred while using Youtube, Teams, and Chrome as well as upon reboot.
I have cleared cache (including the cache partition), extended virtual RAM memory, and other things suggested short of doing a factory reset.
I took on the upgrade to Android 13 last week, so there's a possibility in my mind that's problem (can this be rolled back?).
Solved! Go to Solution.
25-08-2023 07:24 PM in
If you encounter this issue, you need to open up a warranty claim with Samsung. I am in the US and was able to mail my device to them. They did a factory reset that was able to get my phone working again. This was after taking it to an authorized service center and having them do a factory reset. I suggest going straight to the source. Whatever country you live in, call their support number and open up a ticket. Your phone should still be under warranty if it's less than a year old.
02-03-2023 07:30 PM in
02-03-2023 07:33 PM in
25-03-2023 01:34 PM in
I've the same issue! Cache cleared, factory reset. Still issues persist! And there's nowhere online that has any info on how best to fix this except the ones already done. If you've somehow managed to solve this, please help. Thanks in advance.
25-03-2023 02:27 PM - last edited 25-03-2023 02:28 PM
Unfortunately, the saga continues. I did a factory reset, which somehow made things work. Then, I opened a ticket with Samsung and brought it to an authorized shop. They are able to do hardware diagnostic testing and a full reset of the phone. They did this. For a few hours, the phone was better and then the freezing began. My next step is to open up a ticket for replacement. There really is no other option at this point since it's under warranty.
And you are right to be frustrated. There is zero help on this issue, in spite of it being a now longstanding issue. I can't envision ever buying a Samsing phone again.
25-03-2023 03:52 PM in
It's important that you get this resolved, so I highly recommend submitting an Error report at this point. This will allow our developers to take a closer look at this issue for you, and they will get back to you as soon as possible with additional suggestions:
Please update the thread when you get this resolved.
24-05-2023 03:37 AM in
Hello, please help me?! My phone screen is freeze(about 3-4 sec) after unlock by fingerprint. This happens often. My phone is A53 5G - 8/128. I bought it on May 5. Android updated till latest version(13).
Thanks in advanve!