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Original topic:

A53 Crashing, Freezing and Restarting

(Topic created on: 25-08-2023 07:24 PM)
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takemyall7
Apprentice
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Hi!

I have an A53 that started crashing and freezing about 24 hours ago. When the crashes occur, my only option is to do a force restart. The crashes are not app-specific. They have occurred while using Youtube, Teams, and Chrome as well as upon reboot. 

I have cleared cache (including the cache partition), extended virtual RAM memory, and other things suggested short of doing a factory reset.

I took on the upgrade to Android 13 last week, so there's a possibility in my mind that's problem (can this be rolled back?).

13 REPLIES 13
Gtk94
First Poster
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Hie there was this resolved...myn also is doing it after I installed android 13...I actually saw the first glitch less that 5 minutes after I had installed android 13. Now the phone is useless and imagine it's less than 5 months since I bought it brand new..frustrated.

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Solution
takemyall7
Apprentice
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If you encounter this issue, you need to open up a warranty claim with Samsung. I am in the US and was able to mail my device to them. They did a factory reset that was able to get my phone working again. This was after taking it to an authorized service center and having them do a factory reset. I suggest going straight to the source. Whatever country you live in, call their support number and open up a ticket. Your phone should still be under warranty if it's less than a year old.

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Melly
First Poster
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me too! I did everything yet it's all still the same.

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Dan kakooza
First Poster
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Does this problem have anything to do with the battery?

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