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A53 5g keeps freezing then restarting after one UI 7

(Topic created on: 3 weeks ago)
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I have this problem too

Asterous
Apprentice
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My SM_A536U REV1 keeps freezing on any app and it restarts itself. It also gets REALLY hot near the top of the phone when this happens. Already tried hard reset, factory reset, don't know what causing it. This issue never occurs when plugged in

 

2 REPLIES 2
Asterous
Apprentice
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It actually does happen when plugged in, just less frequently.

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Tourbillon De La Vie
Samsung Members Star ★
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Contact Samsung support via Members app and let them deal with it
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