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a56 back panel

(Topic created on: 4 weeks ago)
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R142
Apprentice
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I have a a56 phone and today that it fell on the floor, I checked for any cracks, and when i was checking i saw that at the top of my phone, between the sides and the back panel there was a black line, and wgwn i turned the phone upside down it went away from that side, but it appeared on the top again. I dont know what causes this. I have looked at it from many ways and I can confirm its not the angle im looking from. The line also appears at the sides aswell. Someone help
4 REPLIES 4
Glenntech
Samsung Members Star ★★
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Can you post a photo for us to see what the issue is.
But it sounds like it may need to be looked at
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johnz237
MegaStar
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Id suggest getting it repaired by samsung before it gets worse. Being after a fall it may just be as little as a ribbon being loose
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Reylob
Samsung Members Star ★
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Hi @R142 

I am assuming that the black line is on the screen and it moves when you turn the phone.

The fall could have caused it. You try to contact Samsung support to check it.


Technology enthusiast, but not related to any technological company.
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R142
Apprentice
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This is the line, it appears at the upper side of my phone, depending on how I hold the phoneTguzKvaaXa.jpg
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