A53 Crashing, Freezing and Restarting

[takemyall7]

Hi!

I have an A53 that started crashing and freezing about 24 hours ago. When the crashes occur, my only option is to do a force restart. The crashes are not app-specific. They have occurred while using Youtube, Teams, and Chrome as well as upon reboot. 

I have cleared cache (including the cache partition), extended virtual RAM memory, and other things suggested short of doing a factory reset.

I took on the upgrade to Android 13 last week, so there's a possibility in my mind that's problem (can this be rolled back?).

[Gtk94]

Hie there was this resolved...myn also is doing it after I installed android 13...I actually saw the first glitch less that 5 minutes after I had installed android 13. Now the phone is useless and imagine it's less than 5 months since I bought it brand new..frustrated.

[takemyall7 · Accepted solution]

If you encounter this issue, you need to open up a warranty claim with Samsung. I am in the US and was able to mail my device to them. They did a factory reset that was able to get my phone working again. This was after taking it to an authorized service center and having them do a factory reset. I suggest going straight to the source. Whatever country you live in, call their support number and open up a ticket. Your phone should still be under warranty if it's less than a year old.

[Melly]

me too! I did everything yet it's all still the same.