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WhatsApp unable to sync folders with Onedrive

(Topic created on: 02-03-2023 04:03 PM)
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B0Z
Apprentice
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Samsung gallery says it is not compatible with this phone. Less than a year old.
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11 REPLIES 11
AntS
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B0Z
Apprentice
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Galaxy A53 5G
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PaulM1
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That's very unusual, @B0Z. Have you tried to update the Gallery app via the Galaxy Store to see if this enables you to resolve this error?

To be clear, the Gallery app should definitely be compatible with your A53.

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B0Z
Apprentice
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Galaxy A53 5G yes have run all updates available
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PaulM1
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Thanks for checking. Would you be able to upload a screenshot showing the error message that you're encountering, please, @B0Z?

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B0Z
Apprentice
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Ok1677787007214.jpg
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PaulM1
Moderator
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Thanks for that, @B0Z. I can see that the screenshot represents the message you encounter on the Google Play Store. What happens when you try to download the Samsung Gallery app via the Galaxy Store?

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B0Z
Apprentice
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Will try
B0Z
Apprentice
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Says its already installed. Opens up OK but still will not show WhatsApp folders.
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