WhatsApp unable to sync folders with Onedrive

[B0Z]

Samsung gallery says it is not compatible with this phone. Less than a year old.

[AntS]

Hi @B0Z , Which model phone are you referring to?

[B0Z]

Galaxy A53 5G

[PaulM1]

That's very unusual, @B0Z. Have you tried to update the Gallery app via the Galaxy Store to see if this enables you to resolve this error?

To be clear, the Gallery app should definitely be compatible with your A53.

[B0Z]

Galaxy A53 5G yes have run all updates available

[PaulM1]

Thanks for checking. Would you be able to upload a screenshot showing the error message that you're encountering, please, @B0Z?

[B0Z]

Ok

[PaulM1]

Thanks for that, @B0Z. I can see that the screenshot represents the message you encounter on the Google Play Store. What happens when you try to download the Samsung Gallery app via the Galaxy Store?

[B0Z]

Will try

[B0Z]

Says its already installed. Opens up OK but still will not show WhatsApp folders.