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Tv plus is missing on my new TV TU 7000 2020

(Topic created on: 05-07-2020 08:28 AM)
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Seyha
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I just bought a Samsung TV TU7000 I want to find the TV plus app but no matter how many time I reset my smart hub or change region I still can't  find TV plus anywher.

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ashyt16
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Maybe tv plus support is disabled in the service menu?

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23 REPLIES 23
AndrewL
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@Seyha: If you have connected the TV to your home Wi-Fi network, then please try going to Home > Live TV > Channel List > Press the directional button in the Channel List to move to the Category list. Use the up and down directional buttons to move within this list, and press the Select button to choose a category you want from the Category list. The Category list contains All, Samsung TV Plus, Favourites, Channel Type, Sort and Terrestrial, Cable or Satellite. Use the up and down directional buttons to move to TV Plus, and then press the Select button. Does this resolve your issue?
Seyha
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I’ve entered the Chanel List but There’s only the Channel from From My Cable. Or maybe because I did the Auto Tuning and Cause all previous channel deleted ? I remember that I saw the all those Chanels at first time turn on Tv. But now it’s all gone is there solutions to restore it back ?
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AndrewL
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@Seyha: Can you try going to Home > Live TV > Channel List > Edit Channels > Restore Samsung TV Plus, to see if this works for you?
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Seyha
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There is no Restore option available. The only live Tv app that available is only Live TV terrestrial. Or Maybe because my Region ?
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ashyt16
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You need to connect the TV to your WiFi and accept all terms and conditions.
I suggest reset and start again.

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Seyha
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I've reset it many times already.still, no matter how there's no TV Plus Show on my Home Menu. 

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ashyt16
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TV is connected to WiFi?
TV plus channels should show under DATA when auto tuning the TV.
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Seyha
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My TV is connected with internet wired. The channel I found only from cable there's no Data. I saw the ads about TV plus on my tv when I click on it it's show no source 

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ashyt16
Navigator
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Are you in one of the following regions?

Samsung TV Plus is available in a total of 11 countries worldwide: US, Canada, UK, Germany, Austria, Switzerland, France, Spain, Italy, Thailand, and Korea (where it initially launched).
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