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Original topic:

Tv plus is missing on my new TV TU 7000 2020

(Topic created on: 05/07/20 09:28)
Seyha
First Poster
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TV

I just bought a Samsung TV TU7000 I want to find the TV plus app but no matter how many time I reset my smart hub or change region I still can't  find TV plus anywher.

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23 REPLIES 23
Seyha
First Poster
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TV

Nope I'm not in those Regoin above. But I already change the DNS Reset smart hub for change region to US. 

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Solution
ashyt16
Explorer
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TV
Maybe tv plus support is disabled in the service menu?

View solution in context

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Seyha
First Poster
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TV

How can I find service Menu ?

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ashyt16
Explorer
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TV
If you're prepared to possibly invalidate your warranty there are many guides on youtube/Internet how to enter the service menu.
Proceed with caution, take pics of EVERY page you enter before changing any settings.
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Seyha
First Poster
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TV
Do you mean the blue Menu ? I’ve entered it twice, but I don’t which section that allow TV plus on the app.
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ashyt16
Explorer
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TV

Option > mrt option

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Seyha
First Poster
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TV
And which part exactly
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Seyha
First Poster
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TV
I’ve check with Service center they told me the Tv plus has been cut off for My Series only available for Q series
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ashyt16
Explorer
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TV

It should say TV plus support - off/on.
What do you mean only available on Q series? It's available on most recent Samsung TV's.
My TV is a 7 series.

Look at 3.21 in this video. 

https://youtu.be/UC1hUxKYLa8

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Seyha
First Poster
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TV

I've watched this video. The Service Menu in my TV is less option then in this video. And I didn't see the TV Plus function anywhere.

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