The Frame 2022 colour fault in art mode

[Monian]

Hi

I have severe problems with art mode on my new 2022 The Frame 75”. Pictures have a terrible purplish hue

but when I try to adjust it, it no longer shows the picture but only a green screen either showing The original photo or just green. Now I can only use the far left setting on the art mode settings or the tv only shows a green screen. 

 

This was even after resetting everything twice.

Does anyone know how to fix this?

[ChrisM]

That's obviously not right, @Monian! Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

[Monian]

Hi

Model code is QE75LS03BAUXXC

Software version T-PTMDEUC-1302.5, BT-S

Thanks for supporting 🙏🏻

[AndrewL]

@Monian: Please can you confirm which category you are selecting the affected images from? If you're in My Photos, have you checked the Photo Filter menu to see if the effect is the result of an applied filter? Also, if you head to Art Mode > Settings > Colour Tone > Modify, are you able to adjust the colour of the image from here? 

[Monian]

This happens whether I use my own pictures or choose one from the store, when I try using Art Mode > Settings > Colour Tone > Modify 

It only shows normal picture when I have the settings on the far left eg most blue.

 

[Monian]

This happens whether I use my own pictures or choose one from the store, when I try using Art Mode > Settings > Colour Tone > Modify 

In don’t have any filters activated.

It only shows normal picture when I have the settings on the far left eg most blue.

[Åsmund]

Hi, this just happened to my TV as well. Was there any solution to the problem? Thanks

[Frazzeone]

I have the exact same problem also. So it would be nice to get some respons... @AndrewL @ChrisM 

[Monian]

No response no, unfortunately. 

But the problem is still there.