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The Frame 2022 colour fault in art mode

(Topic created on: 10-07-2022 09:55 AM)
3943 Views
Monian
Journeyman
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Hi

I have severe problems with art mode on my new 2022 The Frame 75”. Pictures have a terrible purplish hue

7BA190B7-124C-4EF0-AF19-4C024FC5E05A.jpeg

but when I try to adjust it, it no longer shows the picture but only a green screen either showing The original photo or just green. Now I can only use the far left setting on the art mode settings or the tv only shows a green screen.

DB18574E-7202-44A9-BE11-1E27E2B6FED6.jpeg

3C0F2844-FCE0-4D42-A2C3-F30A60E9F7D3.jpeg

This was even after resetting everything twice.

Does anyone know how to fix this?

16 REPLIES 16
ChrisM
SuperStar
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That's obviously not right, @Monian! Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

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Monian
Journeyman
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Hi

Model code is QE75LS03BAUXXC

Software version T-PTMDEUC-1302.5, BT-S

Thanks for supporting 🙏🏻

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AndrewL
Moderator
Moderator
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@Monian: Please can you confirm which category you are selecting the affected images from? If you're in My Photos, have you checked the Photo Filter menu to see if the effect is the result of an applied filter? Also, if you head to Art Mode > Settings > Colour Tone > Modify, are you able to adjust the colour of the image from here? 

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Monian
Journeyman
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This happens whether I use my own pictures or choose one from the store, when I try using Art Mode > Settings > Colour Tone > Modify 

It only shows normal picture when I have the settings on the far left eg most blue.

D4764BBC-7151-4A74-A569-9E68D48E295D.png

 

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Monian
Journeyman
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This happens whether I use my own pictures or choose one from the store, when I try using Art Mode > Settings > Colour Tone > Modify 

In don’t have any filters activated.

It only shows normal picture when I have the settings on the far left eg most blue.

Monian_0-1657456436926.png

 

 

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Åsmund
First Poster
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Hi, this just happened to my TV as well. Was there any solution to the problem? Thanks

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Frazzeone
First Poster
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I have the exact same problem also. So it would be nice to get some respons... @AndrewL @ChrisM 

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Monian
Journeyman
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No response no, unfortunately. 

But the problem is still there. 

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StanSung
Student
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I have a new 43 Frame and have a similar purple hue in Art mode.

I mainly notice it in the mount colour and it seems to have a gradient on the luminosty i.e. darker or lighter from corner to corner and is more noticeable the dimmer it gets. 

I don't the green hue that you though.

 

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