Hi

I have severe problems with art mode on my new 2022 The Frame 75”. Pictures have a terrible purplish hue

but when I try to adjust it, it no longer shows the picture but only a green screen either showing The original photo or just green. Now I can only use the far left setting on the art mode settings or the tv only shows a green screen. 

This was even after resetting everything twice.

Does anyone know how to fix this?